Unable to install update kb4499164

[abnranger67]

Hello team, been pulling my hair out trying to resolve this for over 2000 machines. I have run the windows component reset tool, ran the sfcfix tool, the SURT, still no joy.
Here is what is in the sfcfix.txt that was generated by the SFCFix tool
SFCFix version 3.0.1.0 by niemiro.
Start time: 2019-06-04 09:42:31.923
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
WARNING: Failed to backup registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~sl-SI~0.0.0.0.
FIXED: Orphaned package Package_311_for_KB403877·}31bf3856ad364e35~amd64~~6.1.1.3 (Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~sl-SI~0.0.0.0) on package watchlist.



SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 14
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 1
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.1.0 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2019-06-04 09:43:07.664
----------------------EOF-----------------------
This is from the checkSUR.log

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2019-06-04 09:00

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~sl-SI~0.0.0.0 Package_311_for_KB403877·}31bf3856ad364e35~amd64~~6.1.1.3 Package registry presence failed, possibly an orphaned package on package watchlist

Checking Component Watchlist
(f) CBS Registry Error 0x8007000D Package_209_for_KB3212646~31bf3856ad364e35~amd64~~6.1.1.0.3212646-600_neutral_LDR Enumerating child package failed, index: 5

Checking Packages
(f) CBS Registry Error 0x80070002 Package_314_for_KB4038803~31bf3856ad364e35~amd64~~6.1.1.4 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_314_for_KB4038803~31bf3856ad364e35~amd64~~6.1.1.4 failed to get Visibility
(f) CBS Registry Error 0x80070002 Package_315_for_KB4038803~31bf3856ad364e35~amd64~~6.1.1.4 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_315_for_KB4038803~31bf3856ad364e35~amd64~~6.1.1.4 failed to get Visibility
(f) CBS Registry Error 0x80070002 Package_316_for_KB4038803~31bf3856ad364e35~amd64~~6.1.1.4 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_316_for_KB4038803~31bf3856ad364e35~amd64~~6.1.1.4 failed to get Visibility
(f) CBS Registry Error 0x80070002 Package_673_for_KB4054518~31bf3856ad364e35~amd64~~6.1.1.2 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_673_for_KB4054518~31bf3856ad364e35~amd64~~6.1.1.2 failed to get Visibility
(f) CBS Registry Error 0x80070002 Package_676_for_KB4048957~31bf3856ad364e35~amd64~~6.1.1.2 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_676_for_KB4048957~31bf3856ad364e35~amd64~~6.1.1.2 failed to get Visibility
(f) CBS Registry Error 0x80070002 Package_for_KB2999226_RTM~31bf3856ad364e35~amd64~~6.1.1.6 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24075.1.0 failed to get CurrentState

Checking Component Store

Summary:
Seconds executed: 1500
Found 14 errors
CBS Registry Error Total count: 13
CBS Watchlist Package Missing Total count: 1

 

[abnranger67]

I uploaded a more current and specific CBS.log file. I ran the specific downloaded update after renaming the old CBS.log file so you can have a more clean one, hope that helps.

 

[PeterJ]

Hello and welcome,

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.

---

Option#2 (only if you are unable to follow the previous instructions)

• Please download the Freeware RegBak from here: Acelogix Software - Download products
  You will find it at the bottom of the page that the link brings you to.
• Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
• Click the New Backup button. Accept the defaults and simply click Start.
• When it says Finished successfully, click the Close button.
• This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
• This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
• Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
• Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
• Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Filedropper or One Drive or SendSpace and then just provide the link in your reply.
• You can close any open windows you have as well as the RegBak program now.