[SOLVED] Unable to install Server 2012 R2 update

PatD · Apr 8, 2016

Have a 2012 R2 server. It hasn't been patched in awhile and I'm trying to load the 2012 R2 update. It seems to install fine; upon reboot, get the message that update couldn't be completed and it's undoing changes.

I ran DISM /Online /Cleanup-Image /RestoreHealth and it said it corrected corruption. Ran it a second time, same thing. Each time I run it, corruption repaired. I then ran an SFC scan - no issues found. Tried the update again and it failed.

Below is a link to the various cbs.log files. Any suggestions?

Thanks.

https://dl.dropboxusercontent.com/u/17520956/Sysnative/CBS logs.zip

zcomputerwiz · Apr 8, 2016

Code:

2016-04-08 16:12:21, Info                  CBS    
=================================
Checking System Update Readiness.


Summary:
Operation: Detect and Repair 
Operation result: 0x0
Last Successful Step: Entire operation completes.
Total Detected Corruption:	0
	CBS Manifest Corruption:	0
	CBS Metadata Corruption:	0
	CSI Manifest Corruption:	0
	CSI Metadata Corruption:	0
	CSI Payload Corruption:	0
Total Repaired Corruption:	0
	CBS Manifest Repaired:	0
	CSI Manifest Repaired:	0
	CSI Payload Repaired:	0
	CSI Store Metadata refreshed:	True

Total Operation Time: 227 seconds.

2016-04-08 16:12:21, Info                  CBS    SQM: CheckSur: hrStatus: 0x0 [S_OK], download Result: 0x0 [S_OK]

Looks like DISM came back OK.

Code:

2016-04-08 16:53:18, Info                  CSI    00000521 Begin executing advanced installer phase 38 (0x00000026) index 959 (0x00000000000003bf) (sequence 998)
    Old component: [ml:308{154},l:306{153}]"Microsoft-Hyper-V-VStack-VMMS, Culture=neutral, Version=6.3.9600.17039, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS"
    New component: [ml:308{154},l:306{153}]"Microsoft-Hyper-V-VStack-VMMS, Culture=neutral, Version=6.3.9600.16404, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS"
    Install mode: install
    Installer ID: {3bb9fd2b-351e-4b9c-b1fc-ed0758805998}
    Installer name: [6]"Events"
2016-04-08 16:53:19, Error                 CSI    0000000b (F) Logged @2016/4/8:20:53:19.416 : [ml:272{136},l:270{135}]"events installer: online=1, install=1, component=amd64_Microsoft-Hyper-V-VStack-VMMS_31bf3856ad364e35_6.3.9600.16404_neutral_release__."
[gle=0x80004005]
2016-04-08 16:53:19, Error                 CSI    0000000c (F) Logged @2016/4/8:20:53:19.635 : [ml:144{72},l:142{71}]"WmiCmiPlugin (-1): InstrumentationManifestAssert failed. HR=0x80070057."
[gle=0x80004005]
2016-04-08 16:53:19, Error                 CSI    0000000d (F) Logged @2016/4/8:20:53:19.682 : [ml:166{83},l:164{82}]"WmiCmiPlugin eventloghandler.cpp(192): ProcessEventsInstall failed. HR=0x80070057."
[gle=0x80004005]
2016-04-08 16:53:19, Error                 CSI    0000000e (F) Logged @2016/4/8:20:53:19.682 : [ml:170{85},l:168{84}]"WmiCmiPlugin eventloghandler.cpp(212): EventLogHandlerInstall failed. HR=0x80070057."
[gle=0x80004005]
2016-04-08 16:53:19, Error                 CSI    0000000f@2016/4/8:20:53:19.682 (F) CMIADAPTER: Inner Error Message from AI HRESULT = E_INVALIDARG
 [
[29]"The parameter is incorrect.

"
]
[gle=0x80004005]
2016-04-08 16:53:19, Error                 CSI    00000010@2016/4/8:20:53:19.682 (F) CMIADAPTER: AI failed. HRESULT = E_INVALIDARG

Is KB3047234 installed? If so, try uninstalling it.

PatD · Apr 9, 2016

It is not. . .

zcomputerwiz · Apr 11, 2016

Interesting. Try installing it: https://support.microsoft.com/en-us/kb/3047234

PatD · Apr 11, 2016

Won't install - I get, "The update is not applicable to your computer." I assume it's because 2919355 isn't installed, and that's all that Windows Update is offering right now.

zcomputerwiz · Apr 11, 2016

Is KB2934018 installed?

PatD · Apr 11, 2016

Negative. Here's a list if it helps -

Code:


KB2843630
KB2862152
KB2868626
KB2876331
KB2883200
KB2884101
KB2884846
KB2887595
KB2892074
KB2893294
KB2894029
KB2894179
KB2898514
KB2898868
KB2898871
KB2900986
KB2901125
KB2901128
KB2903939
KB2904266
KB2909210
KB2911106
KB2912390
KB2913152
KB2913270
KB2913760
KB2916036
KB2917929
KB2917993
KB2919394
KB2922229
KB2923300
KB2923528
KB2923768
KB2925418
KB2928193
KB2928680
KB2930275
KB2931358
KB2931366
KB2939087
KB2961851
KB2961908
KB2962123
KB2975061
KB3012199
KB3021910

zcomputerwiz · Apr 11, 2016

Please download and install the following updates in the order listed:
KB2919442: Download Update for Windows Server 212 R2 (KB2919442) from Official Microsoft Download Center
KB2919355: Download Windows Server 212 R2 Update (KB2919355) from Official Microsoft Download Center
KB2932046: ^ Same link as above
KB2937592: ^
KB2938439: ^
KB2934018: ^

Make sure to restart when prompted. If the installation reverts at any point, stop installing updates and attach CBS.log with your reply.

PatD · Apr 11, 2016

I don't even get off the ground - 2919442 immediately comes up with "The update is not applicable to your computer."

https://dl.dropboxusercontent.com/u/17520956/Sysnative/CBS.log

zcomputerwiz · Apr 11, 2016

Ah. That is because KB2975061, KB3012199, and KB3021910 supersede KB2919442.

At least KB2919355 should install regardless, so please skip KB2919442 and continue down the list.

PatD · Apr 11, 2016

Should, but that's the KB we're having problems with. It installs, then goes through several reboots that (When I catch them) saying undoing changes. I should have specified the KB in my original post, instead I just used the "title" Microsoft assigned this KB.

zcomputerwiz · Apr 11, 2016

Hmm...

Let's try this.
Download KB2934018 from the link, then follow these instructions to uninstall it:

Install Update with DISM

Download the update MSU from Microsoft's download site.
Copy the MSU file to a convenient location (such as C:\temp).
Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

cd C:\temp

replace C:\temp with your path if different

expand {update name}.msu -f:* C:\temp

replace {update name} with the name of the MSU file downloaded in step 1

DISM.exe /Online /Remove-Package /PackagePath:C:\temp\{update name}.cab
You should receive the message:
The operation completed successfully.
Restart Windows to complete this operation.
Do you want to restart the computer now (Y/N)?
Make sure to allow the computer to restart if prompted.

If you receive any other message:
Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
Paste (Ctrl+V) it into your next post please.

PatD · Apr 11, 2016

Just uninstalled. Did not receive a prompt to reboot -

Code:

E:\Patches\2934018>DISM.exe /Online /Remove-Package /PackagePath:Windows8.1-KB29
34018-x64.cab
Deployment Image Servicing and Management tool
Version: 6.3.9600.16384
Image Version: 6.3.9600.16384
Processing 1 of 1 - Removing package Package_for_KB2934018~31bf3856ad364e35~amd6
4~~6.3.1.5
[==========================100.0%==========================]
The operation completed successfully.
E:\Patches\2934018>

I manually rebooted - let me know what to try next.

zcomputerwiz · Apr 11, 2016

Try KB2919355 again.

If it reverts, zip and attach the CBS log with your reply.

PatD · Apr 11, 2016

Negative. Same deal. See below.

https://dl.dropboxusercontent.com/u/17520956/Sysnative/CBS v3.zip

zcomputerwiz · Apr 13, 2016

Please run registry editor, then browse to and export each of the following keys:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WINEVT\Publishers\{6066f867-7ca1-4418-85fd-36e3f9c0600c}
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventLog\System\Microsoft-Windows-Hyper-V-VMMS\
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\WMI\AutoLogger\EventLog-System\{6066f867-7ca1-4418-85fd-36e3f9c0600c}
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\NetDiagFX\Microsoft\HostDLLs\VirtualizationHelperClasses\HelperClasses\VmswitchHelperClasses\Providers\{6066f867-7ca1-4418-85fd-36e3f9c0600c}

Zip the resulting .reg files and include them with your reply.

PatD · Apr 13, 2016

None of those keys exist! I'm assuming that's not good. . .

zcomputerwiz · Apr 14, 2016

Is the Hyper-V role installed on this machine?

PatD · Apr 14, 2016

zcomputerwiz said:
Is the Hyper-V role installed on this machine?

It is.

zcomputerwiz · Apr 14, 2016

Are there production VMs on this machine?

Has this machine ever had any hardware or Windows problems prior to this?

[SOLVED] Unable to install Server 2012 R2 update

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