[SOLVED] Unable to install Microsoft Message Queuing due to Update error on Server 2019

[wdjenkins]

I'm stuck trying to install Microsoft Message Queuing, which is a mandatory pre-requisite for another install.

My only clue so far is that no matter how many times I run DISM /Online /Cleanup-Image /RestoreHealth it reports that it fixed corruption, SFC /scannow comes back with no errors, and chkdsk c: /f reports no errors. I've used the SFCFix tool with no obvious errors.

I've attached my cbs, dism, and sfcfix logs hoping someone can interpret what I'm missing on how to fix this. Rebuilding the OS from scratch is not viable solution unfortunately, and really hope someone can help.

 

[Maxstar]

Hi,

Please try to install the Message Queuing feature again and post a new copy of the CBS logs.

Upload a copy of the CBS folder

• Open Windows Explorer and browse to the C:\Windows\Logs folder.
• Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
• Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
• Click on the Yes button here.

• Attach the file CBS.zip to your next reply. If the file is too large to attach, upload the CBS.zip file to www.wetransfer.com and post the link in your next reply.

 

[wdjenkins]

@Maxstar Here is the latest cbs logs after attempting to install MSMQ.

 

[Maxstar]

Hi,

Follow these instructions to remove an update.

• Open the Start menu of Windows and type the command CMD
• When you see Command Prompt on the list, right-click on it and select Run as administrator.
• When command prompt opens, copy and paste the following command into it, then press enter.

wusa /uninstall /KB:5010351

• Let me know if it says it was successful or you get the message: The update KB5010351 is not installed on this computer.

 

[wdjenkins]

Just get an error message that the update is not installed on this computer. I had noticed that SSU KB listed in the error logs, but this OS has a newer SSU installed, as KB5010351 was from 2022 and this OS has been getting regular updates with no issues. Only get this issue trying to install MSMQ.

 

[Maxstar]

KB5010351 is an LCU not an SSU, please do the following:

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

• Open the startmenu and type the command cmd.
• After you find the Command Prompt, right click on it and select Run as Administrator.
• Copy and paste the following into the Command Prompt and press enter.

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

Right-click on the file FRST64.exe and choose Run as administrator.

• Copy and paste the following (code) into the Search box and click the Search Registry button.

KB5010351

• When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
• Post the logfile SearchReg.txt as attachment in your next reply.

 

[wdjenkins]

My bad, you are correct, I misspoke when I called it SSU. Forgot that it was actually an LCU.

 

[wdjenkins]

Here is the SearchReg output.

 

[Maxstar]

No problem at all, please post result of FRST so we can remove the remnants of KB5010351.

 

[Maxstar]

Start the

Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.

Afterwards try to install the Message Queuing feature again and post a new copy of the CBS logs if it fails.

 

[wdjenkins]

That did the trick. MSMQ installed with no issues. Thanks for the help!

 

[Maxstar]

Hi,

You're welcome. Glad to hear the Message Queuing feature is successfully installed.
I will mark this thread as solved.