Unable to install KB4537821 on Windows Server 2012 R2

invalidradix · Mar 10, 2020

Hey all, The gold image for our Citrix environment has been having issues installing updates for awhile and we have so far been unable to fix it. The current problem update is KB4537821 which windows update fails to install and installing via dism gets us the error 80073712 Component Store Corruption.

sfc /scannow shows no issues as does sfcfix. Trying dism /online /restorehealth shows a sources error even when we give it a valid wim file with the proper index. Reinstalling the OS is not an option due to the amount of applications installed and special configuration on this machine it would take us months to get it back up and running.

Here is a link to the CBS logs: CBS.zip (55.71MB) - SendSpace.com

Any help is greatly appreciated!

zcomputerwiz · Mar 10, 2020

Code:

2020-03-10 00:56:48, Info                  CBS   
=================================
Checking System Update Readiness.

(p)    CBS Catalog Missing            Package_1734_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6
(w)    CBS Package Visibility Missing            Package_1734_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6
(w)    CBS Package Owner Missing            Package_1734_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6
(p)    CBS Catalog Missing            Package_1741_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9
(w)    CBS Package Visibility Missing            Package_1741_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9
(w)    CBS Package Owner Missing            Package_1741_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9
(p)    CBS Catalog Missing            Package_1748_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6
(w)    CBS Package Visibility Missing            Package_1748_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6
(w)    CBS Package Owner Missing            Package_1748_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6
(p)    CBS Catalog Missing            Package_1755_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9
(w)    CBS Package Visibility Missing            Package_1755_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9
(w)    CBS Package Owner Missing            Package_1755_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9
(p)    CBS Catalog Missing            Package_1765_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6
(w)    CBS Package Visibility Missing            Package_1765_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6
(w)    CBS Package Owner Missing            Package_1765_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6
(p)    CBS Catalog Missing            Package_1772_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9
(w)    CBS Package Visibility Missing            Package_1772_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9
(w)    CBS Package Owner Missing            Package_1772_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9
(p)    CBS Catalog Missing            Package_1812_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6
(w)    CBS Package Visibility Missing            Package_1812_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6
(w)    CBS Package Owner Missing            Package_1812_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6
(p)    CBS Catalog Missing            Package_1816_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6
(w)    CBS Package Visibility Missing            Package_1816_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6
(w)    CBS Package Owner Missing            Package_1816_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6
(p)    CBS Catalog Missing            Package_1819_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9
(w)    CBS Package Visibility Missing            Package_1819_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9
(w)    CBS Package Owner Missing            Package_1819_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9
(p)    CBS Catalog Missing            Package_1823_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9
(w)    CBS Package Visibility Missing            Package_1823_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9
(w)    CBS Package Owner Missing            Package_1823_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9
(p)    CBS Catalog Missing            Package_548_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6
(w)    CBS Package Visibility Missing            Package_548_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6
(w)    CBS Package Owner Missing            Package_548_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6
(p)    CBS Catalog Missing            Package_552_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9
(w)    CBS Package Visibility Missing            Package_552_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9
(w)    CBS Package Owner Missing            Package_552_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9
(p)    CBS Catalog Missing            Package_922_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6
(w)    CBS Package Visibility Missing            Package_922_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6
(w)    CBS Package Owner Missing            Package_922_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6
(p)    CBS Catalog Missing            Package_928_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9
(w)    CBS Package Visibility Missing            Package_928_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9
(w)    CBS Package Owner Missing            Package_928_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9

Summary:
Operation: Detect and Repair
Operation result: 0x0
Last Successful Step: Entire operation completes.
Total Detected Corruption:    42
    CBS Manifest Corruption:    14
    CBS Metadata Corruption:    28
    CSI Manifest Corruption:    0
    CSI Metadata Corruption:    0
    CSI Payload Corruption:    0
Total Repaired Corruption:    0
    CBS Manifest Repaired:    0
    CSI Manifest Repaired:    0
    CSI Payload Repaired:    0
    CSI Store Metadata refreshed:    True

Total Operation Time: 1186 seconds.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

DISM /RestoreHealth Scan

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start

button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

Dism /Online /Cleanup-Image /RestoreHealth

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.

If the zip file is larger than 8MB, please use a file sharing service such as OneDrive, DropBox, SendSpace, etc. and include the link with your reply.

invalidradix · Mar 10, 2020

Code:

SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-03-10 14:59:56.004
Microsoft Windows Server 2012 R2 Update 3 - amd64
Using .zip script file at C:\Users\Administrator\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\Servicing\Packages

Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_1734_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6.cat to C:\Windows\Servicing\Packages\Package_1734_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6.cat.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_1734_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6.mum to C:\Windows\Servicing\Packages\Package_1734_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6.mum.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_1741_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9.cat to C:\Windows\Servicing\Packages\Package_1741_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9.cat.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_1741_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9.mum to C:\Windows\Servicing\Packages\Package_1741_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9.mum.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_1748_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6.cat to C:\Windows\Servicing\Packages\Package_1748_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6.cat.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_1748_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6.mum to C:\Windows\Servicing\Packages\Package_1748_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6.mum.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_1755_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9.cat to C:\Windows\Servicing\Packages\Package_1755_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9.cat.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_1755_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9.mum to C:\Windows\Servicing\Packages\Package_1755_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9.mum.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_1765_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6.cat to C:\Windows\Servicing\Packages\Package_1765_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6.cat.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_1765_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6.mum to C:\Windows\Servicing\Packages\Package_1765_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6.mum.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_1772_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9.cat to C:\Windows\Servicing\Packages\Package_1772_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9.cat.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_1772_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9.mum to C:\Windows\Servicing\Packages\Package_1772_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9.mum.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_1812_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6.cat to C:\Windows\Servicing\Packages\Package_1812_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6.cat.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_1812_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6.mum to C:\Windows\Servicing\Packages\Package_1812_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6.mum.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_1816_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6.cat to C:\Windows\Servicing\Packages\Package_1816_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6.cat.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_1816_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6.mum to C:\Windows\Servicing\Packages\Package_1816_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6.mum.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_1819_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9.cat to C:\Windows\Servicing\Packages\Package_1819_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9.cat.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_1819_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9.mum to C:\Windows\Servicing\Packages\Package_1819_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9.mum.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_1823_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9.cat to C:\Windows\Servicing\Packages\Package_1823_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9.cat.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_1823_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9.mum to C:\Windows\Servicing\Packages\Package_1823_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9.mum.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_548_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6.cat to C:\Windows\Servicing\Packages\Package_548_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6.cat.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_548_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6.mum to C:\Windows\Servicing\Packages\Package_548_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6.mum.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_552_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9.cat to C:\Windows\Servicing\Packages\Package_552_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9.cat.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_552_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9.mum to C:\Windows\Servicing\Packages\Package_552_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9.mum.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_922_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6.cat to C:\Windows\Servicing\Packages\Package_922_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6.cat.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_922_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6.mum to C:\Windows\Servicing\Packages\Package_922_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6.mum.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_928_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9.cat to C:\Windows\Servicing\Packages\Package_928_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9.cat.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_928_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9.mum to C:\Windows\Servicing\Packages\Package_928_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9.mum.

Successfully restored ownership for C:\Windows\Servicing\Packages
Successfully restored permissions on C:\Windows\Servicing\Packages
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2020-03-10 15:00:47.593
Script hash: ChLC8lb+ZdTHm4Q5s9PyU24UzMA5iOiOmfFpSI5+lDk=
----------------------EOF-----------------------

zcomputerwiz · Mar 10, 2020

Code:

2020-03-10 15:13:22, Info                  CBS   
=================================
Checking System Update Readiness.


Summary:
Operation: Detect and Repair
Operation result: 0x0
Last Successful Step: Entire operation completes.
Total Detected Corruption:    0
    CBS Manifest Corruption:    0
    CBS Metadata Corruption:    0
    CSI Manifest Corruption:    0
    CSI Metadata Corruption:    0
    CSI Payload Corruption:    0
Total Repaired Corruption:    0
    CBS Manifest Repaired:    0
    CSI Manifest Repaired:    0
    CSI Payload Repaired:    0
    CSI Store Metadata refreshed:    True

Total Operation Time: 628 seconds.

2020-03-10 15:13:22, Info                  CBS    SQM: CheckSur: hrStatus: 0x0 [S_OK], download Result: 0x0 [S_OK]
2020-03-10 15:13:22, Info                  CBS    Count of times corruption detected: 0
2020-03-10 15:13:22, Info                  CBS    Seconds between initial corruption detections: -1
2020-03-10 15:13:22, Info                  CBS    Seconds between corruption and repair: -1

Looks good! Let's check with SFC.

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.

invalidradix · Mar 10, 2020

Here you go.

zcomputerwiz · Mar 10, 2020

Code:

2020-03-10 15:24:49, Info                  CBS    Failed to get visibility for package: Package_1734_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2020-03-10 15:24:49, Info                  CBS    Failed to get visibility for package: Package_1741_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2020-03-10 15:24:49, Info                  CBS    Failed to get visibility for package: Package_1748_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2020-03-10 15:24:49, Info                  CBS    Failed to get visibility for package: Package_1755_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2020-03-10 15:24:49, Info                  CBS    Failed to get visibility for package: Package_1765_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2020-03-10 15:24:49, Info                  CBS    Failed to get visibility for package: Package_1772_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2020-03-10 15:24:49, Info                  CBS    Failed to get visibility for package: Package_1812_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2020-03-10 15:24:49, Info                  CBS    Failed to get visibility for package: Package_1816_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2020-03-10 15:24:49, Info                  CBS    Failed to get visibility for package: Package_1819_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2020-03-10 15:24:49, Info                  CBS    Failed to get visibility for package: Package_1823_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2020-03-10 15:24:50, Info                  CBS    Failed to get visibility for package: Package_548_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2020-03-10 15:24:50, Info                  CBS    Failed to get visibility for package: Package_552_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2020-03-10 15:24:50, Info                  CBS    Failed to get visibility for package: Package_922_for_KB4093121~31bf3856ad364e35~amd64~~6.3.1.6 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2020-03-10 15:24:50, Info                  CBS    Failed to get visibility for package: Package_928_for_KB4343898~31bf3856ad364e35~amd64~~6.3.1.9 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

2020-03-10 15:26:27, Info                  CSI    00000062 [SR] Beginning Verify and Repair transaction
2020-03-10 15:26:28, Error                 CSI    00000063 (F) HRESULT_FROM_WIN32(14098) #6273# from Windows::ServicingAPI::CCSITransactionAnalysis_ICSIInventory::EnumComponentsDeployments(flags = (ICSIINVENTORY_ENUMCOMPONENTSDEPLOYMENTS_FLAG_INCLUDE_PINNED|ICSIINVENTORY_ENUMCOMPONENTSDEPLOYMENTS_FLAG_INCLUDE_INSTALLED|ICSIINVENTORY_ENUMCOMPONENTSDEPLOYMENTS_FLAG_ASSEMBLY_NOT_FOUND_RETURNS_NULL), cComponents = 1)
[gle=0x80073712]
2020-03-10 15:26:28, Info                  CBS    Failed to EnumerateComponentDeployment, component: amd64_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_6.3.9600.19064_en-us_4ad959cc2dc38acd [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2020-03-10 15:26:28, Info                  CBS    Failed to load component owners on component: amd64_microsoft-windows-m..ditevtlog.resources_31bf3856ad364e35_0.0.0.0_en-us_d9fe35245a641439, version: 6.3.9600.19064 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2020-03-10 15:26:28, Info                  CBS    Failed to load current component state [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

Please manually upload the components hive by following these instructions:

Upload Components Hive

Navigate to C:\Windows\System32\config
Right-click on the current COMPONENTS file and select copy
Note: If you get an error that the file is in use, reboot your computer and then try again.
Right-click on your Desktop and select paste
Right-click on the COMPONENTS file on your Desktop and select Send To -> Compressed (zipped) Folder
Upload the zip from your Desktop to a file sharing service such as DropBox, OneDrive, SendSpace, etc. and include the link with your reply.

invalidradix · Mar 10, 2020

I cannot copy the file even after rebooting any suggestions?

zcomputerwiz · Mar 10, 2020

If possible try starting in Safe Mode to copy the Components hive, then reboot into normal mode to upload.
Let me know if that still doesn't work

invalidradix · Mar 10, 2020

Managed to get it with shadowspawn.

Here is the link: COMPONENTS.zip (28.79MB) - SendSpace.com

zcomputerwiz · Mar 10, 2020

Sorry about the delay, let's try this fix script.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCScript.txt, and save this to your Desktop.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

invalidradix · Mar 10, 2020

No worries!

Code:

SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-03-10 18:34:49.659
Microsoft Windows Server 2012 R2 Update 3 - amd64
Using .txt script file at C:\Users\Administrator\Desktop\SFCScript.txt [0]




RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\9d9a518172b..a1dbe93a6e3_31bf3856ad364e35_6.3.9600.19064_e8809203603582b4.

Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\9d9a518172b..a1dbe93a6e3_31bf3856ad364e35_6.3.9600.19064_e8809203603582b4.

Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\9d9a518172b..a1dbe93a6e3_31bf3856ad364e35_6.3.9600.19064_e8809203603582b4.
RegistryScript:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2020-03-10 18:34:50.538
Script hash: /dXy2S2AbVYwLoBkHqabRXrZcov40YO736VBJdYszbs=
----------------------EOF-----------------------

zcomputerwiz · Mar 10, 2020

Very good. Go ahead and run SFC again, and when it completes zip and attach the CBS log file.

invalidradix · Mar 10, 2020

Still unable to repair the corruption.

zcomputerwiz · Mar 10, 2020

Code:

2020-03-10 18:41:16, Info                  CSI    000003a8 [SR] Cannot verify component files for Microsoft-Windows-MediaPlayer-Core, Version = 6.3.9600.18838, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (FALSE)

Is the file C:\Windows\WinSxS\Manifests\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.3.9600.18838_none_fc620fdc22e4beb5.manifest present? If so, please zip and attach it.

invalidradix · Mar 10, 2020

Sorry for the late reply. The file does not exist.

invalidradix · Mar 11, 2020

I managed to locate the file on another Server 2012 R2 box we have and copy it over looks like it is failing on a different file now that I don't have a copy for. Here is the CBS.log.
https://www.sendspace.com/file/g57v4l

zcomputerwiz · Mar 11, 2020

Would it be possible to get a zipped copy of the components hive from the server that had the file?

invalidradix · Mar 11, 2020

Sure thing.
COMPONENTS.zip (21.99MB) - SendSpace.com

zcomputerwiz · Mar 11, 2020

Excellent, thanks! I'll be away for a while but I'll try to get back to you as soon as possible.

invalidradix · Mar 12, 2020

Good news is I found the file. A buddy had a box with it on it. Attaching new CBS.log, looks like its that mediaplayer file again.

Unable to install KB4537821 on Windows Server 2012 R2

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