[SOLVED] Unable to install KB4462923 on 2008R2 host

[tfreestone]

Background - on this host we have not been able to install the Monthly Update Rollup since August. Now two other 2008R2 hosts are behaving the same way as well as a Win7x64 host.

When the Monthly Quality Rollup is installed, it typically finishes in the Windows Update UI, but following the required reboot it stops at 15% during the pre-boot portion, and then reverts the changes.

Steps completed so far for this 2008R2 server host -

• sfc /scannow via Administrator command prompt window
  • No errors found
• SURT/DISM Scan
  • No errors detected
• Dism /Online /Cleanup-Image /ScanHealth via Administrator Powershell window
  • No errors detected
• Ran SFCFix
  • No issues found and nothing to fix

CBS folder zip is linked here.

All help is greatly appreciated.

 

[Sysnative Windows Update]

Hello and welcome! Apologies for the delay! Do you still require assistance?

 

[tfreestone]

Hello -

Yes, we do need assistance. We still have one 2008R2 host that is failing a Windows Monthly Quality Rollup, now it is KB4467107.

 

[Sysnative Windows Update]

Please attach: C:\Windows\Inf\setupapi.dev.log.

 

[tfreestone]

Hey SM -

C:\Windows\Inf\setupapi.dev.log is attached.

View attachment setupapi.dev.zip

 

[Sysnative Windows Update]

Is Hyper-V enabled?

 

[tfreestone]

No sir - Hyper-V is not enabled as a role.

This host is used as a GC DC, DFS host, DNS and NPS.

 

[Sysnative Windows Update]

I'll have a look tomorrow. It's late now. Have a good night!

 

[tfreestone]

Totally - same here.

Have a good evening!

 

[Sysnative Windows Update]

Hi, do you use PDQ Deploy?

 

[tfreestone]

No sir - we use ManageEngine DesktopCentral for most patch deployment.

 

[Sysnative Windows Update]

Thanks! Please provide the following so I can gather more info:

Step#1 - FRST Scan

1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right click to run as administrator. When the tool opens click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.

 

[tfreestone]

FRST.txt and Addition.txt attached.

 

[tfreestone]

In case this is helpful - I did try to use DISM to install KB4467107 and KB4338818.

DISM log file attached.

=================================================

C:\Windows\system32>dism /online /add-package /packagepath:%userprofile%\downloa
ds\Windows6.1-KB4467107-x64.cab


Deployment Image Servicing and Management tool
Version: 6.1.7600.16385


Image Version: 6.1.7601.18489


Processing 1 of 1 -
An error occurred - Package_for_RollupFix Error: 0x80073712


Error: 14098


The component store has been corrupted.


The DISM log file can be found at C:\Windows\Logs\DISM\dism.log


C:\Windows\system32>dism /online /add-package /packagepath:%userprofile%\downloa
ds\Windows6.1-KB4338818-x64.cab


Deployment Image Servicing and Management tool
Version: 6.1.7600.16385


Image Version: 6.1.7601.18489


Processing 1 of 1 -
An error occurred - Package_for_RollupFix Error: 0x80073712


Error: 14098


The component store has been corrupted.


The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

=================================================

 

[Sysnative Windows Update]

Please temporarily remove SEP from your machine with its removal tool and retry updates.

 

[tfreestone]

SM - I'll do that today after COB at 6 PM CDT.

Thanks!

 

[tfreestone]

SM - <br><br>I uninstalled SEP, rebooted and tried to install KB4467107 via DISM.<br><br>=================================================<br><br><div>C:\Users\afreestone_admin\Downloads>dism /online /add-package /packagepath:%user</div><div>profile%\downloads\Windows6.1-KB4467107-x64.cab</div><div><br></div><div>Deployment Image Servicing and Management tool</div><div>Version: 6.1.7600.16385</div><div><br></div><div>Image Version: 6.1.7601.18489</div><div><br></div><div>Processing 1 of 1 -</div><div>An error occurred - Package_for_RollupFix Error: 0x80073712</div><div><br></div><div>Error: 14098</div><div><br></div><div>The component store has been corrupted.</div><div><br></div><div>The DISM log file can be found at C:\Windows\Logs\DISM\dism.log</div><div><br></div><div>C:\Users\afreestone_admin\Downloads></div><div><br></div>

 

[Sysnative Windows Update]

I need CBS.log not dism.log.

 

[tfreestone]

My apologies SM - here is the current CBS log.

 

[Sysnative Windows Update]

Thank you, I see the issue:

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service and just provide the link here.