Unable to install KB3191566 on Windows Server 2008 R2 - Element not Found error 0x80070490

benkasema · Oct 1, 2021

Hi Sysnative.com Community,

I am getting some trouble installing update KB3191566 (WMF 5.1 on a Windows Server 2008 R2)

Windows Update fails to install the updates with Error 'Element not found - 0x80070490

sfc /scannow ran without errors

SURT installed but still get the same error

SFCFix found and fixed some errors. Link to SFC logs - SCFIX screenshot.png and 1 more file

CBS Folder - CBS - Copy.zip

Please to help me out

PeterJ · Oct 3, 2021

Hello and welcome,

Attach the file C:\Windows\Logs\CBS\CheckSUR.log to your next reply.

benkasema · Oct 4, 2021

HI @PeterJ , attached the CheckSur log file.

PeterJ · Oct 4, 2021

Restart the machine.
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log to your next reply.

benkasema · Oct 5, 2021

@PeterJ Restarted the server, ran SURT and collected the CheckSur.log and CheckSur.persist logs. Please see attached

PeterJ · Oct 5, 2021

Try to install KB3195166 only and report the result.
If it fails, copy file C:\Windows\Logs\CBS\cbs.log to your desktop. Zip the file cbs.log which is on your desktop. Attach the zipped cbs.log to your next reply.

benkasema · Oct 5, 2021

@PeterJ Here it is zipped CBS log

PeterJ · Oct 5, 2021

Remove Update Manually

Click on the Start button and in the search box, type Command Prompt.
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, then press enter.
wusa /uninstall /KB:4524157
Let me know if it says it was successful or if there are any errors.

benkasema · Oct 5, 2021

@PeterJ , I got the error below

PeterJ · Oct 6, 2021

FRST Registry Search

Click the Start button and choose Control Panel.
In the upper right corner ensure the View by: is set to Category.
Select the Programs group.
Click the Turn Windows features on or off link. This will bring up the Server Manager or Windows Features dialog.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
Download the Farbar Recovery Scan Tool and save it to your Desktop:
64-bit: Downloading Farbar Recovery Scan Tool
Right-click on the file FRST64.exe and choose Run as administrator.
Copy and paste KB4524157 into the Search box and click the Search Registry button.
When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
You may close any remaining open windows now.

benkasema · Oct 6, 2021

@PeterJ Here is the file SearchReg.txt

PeterJ · Oct 6, 2021

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Try to install KB3195166 again and report the result.
If it fails, copy file C:\Windows\Logs\CBS\cbs.log to your desktop. Zip the file cbs.log which is on your desktop. Attach the zipped cbs.log to your next reply.

benkasema · Oct 7, 2021

@PeterJ On doing step 2, I got the error below:

Attached is the Fixlog.txt and the zipped CBS logs

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Unable to install KB3191566 on Windows Server 2008 R2 - Element not Found error 0x80070490

benkasema

Member

PeterJ

Moderator, Windows Update Expert, Security Analyst

benkasema

Member

Attachments

PeterJ

Moderator, Windows Update Expert, Security Analyst

benkasema

Member

Attachments

PeterJ

Moderator, Windows Update Expert, Security Analyst

benkasema

Member

PeterJ

Moderator, Windows Update Expert, Security Analyst

benkasema

Member

PeterJ

Moderator, Windows Update Expert, Security Analyst

benkasema

Member

Attachments

PeterJ

Moderator, Windows Update Expert, Security Analyst

Attachments

benkasema

Member