[SOLVED] Unable to install KB3080079 with Windows Update error code 80070490

A

AMSperoni

Member
Joined
Jul 16, 2019
Posts
14
Dear Admin,

I have a Gateway ZX6971 all-in-one home computer that is running Windows 7 Home Premium. It is currently failing to install 4 Important updates and 3 Optional updates. The update history also shows that it failed to install an Update for Windows 7 for x64-based Systems two years ago and failed to Upgrade to Windows 10 Home in August 2015.

This is my Mom’s computer and even though I am largely a novice, I have been trying to fix it for her. Installing these basic updates with Windows Update has failed more than a dozen times in the last few days.

We began by running a defragger (Defraggler) and CClearner on the computer. This computer also has an issue shutting down or flashing colors; it may be that it has trouble returning from the screen saver, but sometimes it shuts down when in the middle of something and the screen saver isn’t up. Because of this, I began looking to reinstall the video drivers but then I realized the updated that have not installed.

I tried at least 4 times to use Windows Update to Install updates and then shutting down the computer where the flag for “Installs updates and then shuts down your computer” could be seen. Even after 4 times these updates continued to fail to install.

I then looked toward the internet for possible solutions. Finding a script, I tried to Reset Windows Update components manually; 13 of the 36 failed. I can send you the list of what I typed into the command prompt and the error code or each that failed. I have also typed out a list from the Windows Update History and I can send you each failed install and how many times they have failed.

It was while compiling that list that I learned that Update for Windows 7 for x64-based Systems (KB3080079) failed back in August of 2017. I also saw that and Upgrade to Windows 10 Home was attempted in 2015 but ultimately failed. My thought then, was that perhaps the 2017 KB3080079 install failure was causing problems for the newer updates to install. I attempted to get it to install, but it would not.

So I searched the internet for a solution to that specific problem and thus found your wonderful forum. I read through that thread but it was for a server and not a home computer so I did not attempt to use their specific solution (I have also now read what a bad idea that would have been because you provide such wonderful individual solutions, but I didn’t know that yet). Following your guide, I ran SFC Scan, SURT/DISM Scan, SFCFix, and have a compressed CBS Properties logfile folder (which is 56 MB so it can be found here: CBS.zip ).

I hope I did everything properly. The SFC Scan through command prompt resulted in “Windows Resource Protection did not find any integrity violations.”

I had a bit more trouble finding the correct thing to do for the SURT/DISM Scan and accidently ran the Windows Update Troubleshooter a couple of times before I saw the right thing and installed the Hotfix for Windows (KB947821) which is listed at the System Update Readiness Tool for Windows 7 for x64-based Systems. The install was successful but the install of those 4 Important Updates still failed.

The SFCFix found 1 SURT corruptions and was unable to fix it.

After I wrote all of this I realized I wasn’t sure if I restarted the computer after the Hotfix was installed.
So I restarted the computer but the needed updates still fail to install.

Thank you for your time and attention and this awesome forum and for even the possibility that you might be able to solve these issues. Thank You!
 
Hello and welcome,

Attach the file C:\Windows\Logs\CBS\CheckSUR.log and the log file of SFCFix (SFCFix.txt on your desktop) to your next reply.
 
Hello PeterJ,

Thank you for replying! So sorry I left the SFCFix file out, it is now attached here. I am reattaching the compressed CBS logfile link for easy access: CBS.zip
You may also find CheckSUR.log attached. Please let me know if there is any other information you may need or if there is anything else which I can do it help.

Thank you so much,
Angela
 

Attachments

Remove Update Manually
  1. Click on the Start button and in the search box, type Command Prompt.
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, then press enter.
    wusa /uninstall /KB:4493132
  4. Let me know if it says it was successful or if there are any errors.
 
A search box came up "searching for updates on this computer" before it's load bar completed
Then a separate window popped up "KB:4493132 is not installed on this computer"
When I hit "ok" both windows closed

Attempted to install "Important Updates," all 4 failed with error codes 80070643 and 80071A91
Failed updates are KB4507420, KB4474419, KB4507449 and KB4493132

Please advise :)
 
ChkDsk Scan
  • Click on Start - All programs - Accessories.
  • Rightclick on Command-prompt and select Run as administrator.
  • When command prompt opens, typ chkdsk into it, then press enter.
  • Wait for this to complete.
  • Download ListChkdskResult.exe by SleepyDude and save it on your desktop.
  • Rightclick
    58a60a47ed1bd-ListChkdskResult.PNG
    ListChkdskResult.exe and select Run as administrator. Notepad will open the file ListChkdskResult.txt on completion. (The file ListChkdskResult.txt can be found on your desktop.)
  • Copy and paste this in your next reply.
 
I ran chkdsk
I downloaded ListChkdskResult.exe - when I went to the side the url was http://www.filedropper.com/listchkdskresult and the embed was <a href=http://www.filedropper.com/listchkdskresult><img src=http://www.filedropper.com/download_button.png width=127 height=145 border=0/></a><br /><div style=font-size:9px;font-family:Arial, Helvetica, sans-serif;width:127px;font-color:#44a854;> <a href=Free File Hosting - Online Storage; Upload Mp3, Videos, Music. Backup Files >File Hosting Online Storage Backup</a></div>
Kaspersky Free identified it as malware and deleted it
Should I disable Kaspersky and try again?

Kaspersky Detailed Report
11:24 Detected malware PDM:Trojan.Win.32.Generic
11:24 Terminated malware PDM:Trojan.Win.32.Generic
11:24 Removed malware PDM:Trojan.Win.32.Generic

Removed malware
Application name
C:\Users\user\Downloads\ListChkdskResult.exe
Application path
C:\Users\user\Downloads\ListChkdskResule.exe:Zone.Identifier
Time
Today, 7/18/29 11:25AM
 
If it helps, I wrote out what cmd CHKDSK did (there may be small errors, I try to be careful but the keyboard likes to skip a key type here and there)

C:\Windows\system32>chkdsk
The type of the file system is NTFS.
Volume label is Gateway.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3). . .
291072 file records processed.
File verification completed.
2452 large file records processed.
0 bad file records processed.
0 EA records processed.
47 reparse records processed.
CHKDSK is verifying indexes (stage 2 or 3). . .
363476 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 3). . .
291072 file SKs/SIDs processed.
Security descriptor verification completed.
36203 data files processed.
CHKDSK is verifying Usn Journal. . .
34045408 USN bytes processed.
Usn Journal verification completed.
Windows has checked the file system and found no problems.

957783767 KB total disk space.
156743276 KB in 242738 files.
146152 KB in 36204 indexes.
0 KB in bad sectors.
430535 KB in use by the system.
65536 KB occupied by the log file.
800263804 KB available on disk.

4096 bytes in each allocation unit.
2369445941 total allocation units on disk.
200065951 allocation units available on disk.

C:\Windows\system32>
 
The following might take several hours to complete. You can do it overnight if you like.

Click on Start - All Programs - Accessories.
Right-click on Command-prompt and select Run as administrator.
When command prompt opens, copy and paste the following command into it, press enter afterwards.

Code: 
chkdsk c: /f /r
At the question "Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)", press Y.
Restart the system.

Do not press any key during the restart. This will allow CHKDSK to start.
Wait for this to complete. Please note that this may take several hours. Let it run even if it looks like the process has stopped!
On completion, the system will restart automatically.
 
Hello again,

It ran and the system restarted automatically. Attempted to install updates, all 4 failed. KB4507420, KB4474419, KB4507449 and KB4493132 failed with codes 80070643 and 80071A91 again.

What's next? :)
 
Please do not try to install any update until I tell you to do so.

FRST Scan:
  1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
    64-bit: Downloading Farbar Recovery Scan Tool
  2. Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
  3. Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
  4. Press the Scan button.
  5. Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
  6. Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.
 
Thank you, I won't go anywhere near updates until you say.

Here are the FRST and Addition logfiles.

I eagerly await your reply.
 

Attachments

FRST Registry Search
  1. Click your Start button and choose Control Panel.
  2. In the upper right corner ensure the View by: is set to Category.
  3. Select the Programs group.
  4. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
    Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
  5. Right-click on the file FRST64.exe and choose Run as administrator.
  6. Copy and paste KB4493132 into the Search box and click the Search Registry button.
  7. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
  8. You may close any remaining open windows now.
 
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

Good Morning PeterJ,

Thanks so much for all you are doing. Attached, please find the Fixlog.txt
 

Attachments

Last edited:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

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