Unable to install cumulative updates

[riccardo12]

Good evening is from April on my w7 pro64 I can not install cumulative updates how should I proceed? It does not give me errors but at reboot the message impossible to update comes out

 

[riccardo12]

Buonasera è da aprile sul mio w7 pro64 non riesco ad installare aggiornamenti cumulativi come devo procedere? Non mi da errori ma al riavvio esce il messaggio Impossibile aggiornare

windows6.1-kb947821-v33-x64_09970839dac6c42dc911c5b945d0639b07cfc79a.msu Installed

 

[riccardo12]

Good morning

 

[riccardo12]

Good morning any kind of answer would be appreciated
best regards
Riccardo

 

[riccardo12]

I turned to page 2 of you no sign of life just a small bell if there is something wrong with what I wrote please let me understand

 

[riccardo12]

Buongiorno

 

[x BlueRobot]

Please provide new logs using these posting instructions - Windows Update Forum Posting Instructions

If they are too large to attach to a forum post, then please upload them to a file sharing site such as Google Drive or OneDrive. Please do not split the logs into separate files, this makes it far more difficult to analyse them.

Please refrain from bumping the thread as helpers will assume that someone is helping you. Most helpers will look for 0-reply threads.

 

[riccardo12]

Step #1 riccardo12

Step #2 Windows Resource Protection did not find any integrity violations

Step #3 windows6.1-kb947821-v33-x64_09970839dac6c42dc911c5b945d0639b07cfc79a.msu Installed successfully

Step #4 Attach files

Step #5 CBS.zip

 

[x BlueRobot]

It does not give me errors but at reboot the message impossible to update comes out

Thank you for providing the logs, while I look over them, could you please provide the exact message and any error code(s) if applicable?

 

[riccardo12]

Buongiorno grazie

 

[x BlueRobot]

I've looked over the logs and I think I know what the issue is, however, I want someone more experienced with dealing with Windows Update issues to verify my thoughts beforehand, please be patient.

 

[riccardo12]

Thank you, Thank you, Thank you

 

[x BlueRobot]

Hi riccardo12,

Could you please follow these instructions very carefully:

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Download attached file and save it to the Desktop.
2. Download Farbar Recovery Scan Tool from this link.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
2. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
3. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
4. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

 

[riccardo12]

Fixlog.txt

 

[x BlueRobot]

You can't post a message without any text. That's what seems to be the issue with that post.

 

[riccardo12]

Please post the contents of it in your reply



Fix result of Farbar Recovery Scan Tool (x64) Version: 21-08-2021
Ran by Riccardo (26-08-2021 01:28:02) Run:1
Running from C:\Users\Riccardo\Desktop
Loaded Profiles: Riccardo
Boot Mode: Normal
==============================================

fixlist content:
*****************
cmd: reg query "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventLog\Application\Microsoft-Windows-Backup" /s
*****************


========= reg query "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventLog\Application\Microsoft-Windows-Backup" /s =========


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventLog\Application\Microsoft-Windows-Backup
ProviderGuid REG_SZ {1db28f2e-8f80-4027-8c5a-a11f7f10f62d}
EventMessageFile REG_EXPAND_SZ %windir%\system32\BlbEvents.dll


========= End of CMD: =========


==== End of Fixlog 01:28:02 ====

 

[riccardo12]

Good morning BlueRobot could you make me understand if with my last message I have remedied
good job
riccardo12

 

[x BlueRobot]

Hi riccardo12,

Could you please run FRST64 again using the following script, the registry key in question appears to be causing problems and therefore we'll delete it and see if it then allows you to install the update. The script will create a system restore point beforehand and then should reboot your computer. After the system has successfully rebooted, then please attempt to install the Windows update from earlier again.

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
2. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
3. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
4. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

 

[riccardo12]

Thanks I prvato 2 times but it did not work below the contents of the Fixlog.txt and 2 attachments one written during the restart and the other the error

Fix result of Farbar Recovery Scan Tool (x64) Version: 28-08-2021
Ran by Riccardo (28-08-2021 16:47:48) Run:3
Running from C:\Users\Riccardo\Desktop
Loaded Profiles: Riccardo
Boot Mode: Normal
==============================================

fixlist content:
*****************
CreateRestorePoint:
cmd: reg delete "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventLog\Application\Microsoft-Windows-Backup"
Reboot:

*****************

Restore point was successfully created.

========= reg delete "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventLog\Application\Microsoft-Windows-Backup" =========

Operazione completata.


========= End of CMD: =========



The system needed a reboot.

==== End of Fixlog 16:47:54 ====

 

[x BlueRobot]

Could you please repeat steps #2, #3 and #5 of the posting instructions again, I'll need fresh logs to see why it won't allow you to install that update.