Unable to Install any windows update on Server 2008 R2 SP1

C

ChiefWiggum

Member
Joined
Aug 4, 2016
Posts
14
Currently running VM Server 2008 R2 w/SP1, receive following windows error on ANY windows update "Code 800736B3" Using Shavlik also fails when attempting to install windows updates. (Already attempted to delete the old software distro folder to no success).
 

Attachments

Please note my CBS log files were too large, so I already completed the SFCFixScript.txt ​way.
 
Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named PeterJ. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.
 
Hello and welcome,

Click on the Start
Start%20Orb.jpg
button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following command into it, then press enter.

Code: 
[B]copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt[/B]
This will create a file, cbs.txt on your Desktop.
Please Zip it first, then attach this zipfile to your next post.
Note: If the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the download link.
 
Please do following:

Step 1:
  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    Code: 
    sfc /scannow
    Wait for this to finish before you continue

    Code: 
    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
Note: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the download link.


Step 2:
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log.
  1. Download SURT for your system. (Windows Server 2008 x64)
  2. Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes).
  3. On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log.
  4. Attach this log in your next reply.
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)
 
Step 1:
Check again for Windows Updates and report the results.
Also post a few of the KB numbers that are shown.

Step 2:
Open Control Panel - Windows Update.
Click on "View update history".
Make sure the failed updates are shown, then take a screenshot. Read this on how to take a screenshot.
Upload the image file to a file-sharing site and post de downloadlink.

Step 3:
Remove Update Manually
 1. Click on the Start
Start%20Orb.jpg
button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:3162835

4. Let me know if it says it was successful or if there are any errors.
 
1. Completed, KB 3114893, 3115109, 890830, 915597 and 317543(was able to install 5 of 41); rebooted and 36 failed, same error as before: Code 800736B3
2. see attachment
3. Ran as admin, states that KB is NOT installed.
 

Attachments

  • severUpdates.JPG
    severUpdates.JPG
    268.9 KB · Views: 10
Step 1:
Download Download Security Update for Windows Server 2008 R2 x64 Edition (KB3149090) from Official Microsoft Download Center and attempt to install it.

Step 2:

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following command into it and press enter

    Code: 
    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Note: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the download link.
 
Last edited by a moderator:
PeterJ said:
Step 1:
Download Download Security Update for Windows Server 2008 R2 x64 Edition (KB3149090) from Official Microsoft Download Center and attempt to install it.

Step 2:

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following command into it and press enter

    Code: 
    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Note: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the download link.
Click to expand...


Step 1 failed. (Tried 2x)
Here is the CBS log
 

Attachments

Step#1 - Run Windows Repairs
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
1. Download Windows Repair (All-in-One) Portable to your desktop.
2. Once the file is downloaded, right-click on the file on your desktop and choose Extract All...
Extract.JPG

3. Keep the defaults and click the Extract button.
4. A folder named tweaking.com_windows_repair_aio will be extracted to the desktop. Once the extraction is complete the folder will open.
5. Inside this folder, there is a folder named Tweaking.com - Windows Repair. Open this folder as well.
Capture.JPG



6. Double-click on Repair_Windows.exe to open. Note: Please make sure all of your programs are closed and anything you were working on is saved as we will be rebooting.
7. When the program opens click the Repairs tab.
8. Click the Open Repairs button.
9. A backup of your registry will be made. After a few moments you will have many options from which you can choose.
10. Please click the Unselect All button and then click to enable only the following ones:

14 - Remove Temp Files
17 - Repair Windows Updates


11. Ensure the Restart check box is selected and click the Start Repairs button in the lower right of the screen. This may take some time to run so be patient.
StartRepairsWithReboot.JPG

12. Once the fixes are complete you will be prompted to restart your machine. Answer Yes.

Step#2 - Check for Updates (Don't Install)
Check for Updates again. It will likely take longer this time as it has to repopulated your Windows Update cache. Let it finish. Please don't attempt to install any. Simply provide a screen shot of the updates that show that still need installed.
 
Manually download and attempt to install the following update:
Download Update for Windows Server 2008 R2 x64 Edition (KB3162835) from Official Microsoft Download Center

If it fails:

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following command into it, press enter after each

    Code: 
    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
    Note: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the download link.
 
Please do following:

Retrieve Components Hive
 1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.


Option#2 (only if you are unable to follow the previous instructions)


  • Please download the Freeware RegBak from here: Acelogix Software - Download products
     You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
  • Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
  • Now right click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or One Drive or SendSpace and then just provide the link in your reply.
  • You can close any open windows you have as well as the RegBack program now.
 
Follow the instructions below please.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.


  • Download
    myjIXnC.png
    SFCFix and move the executable to your desktop.
  • Download the attachment SFCFixScript.txt and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.
  • Post the file c:\myzip.zip as an attachment.
 

Attachments

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-08-19 09:13:58.741
Microsoft Windows Server 2008 R2 Service Pack 1 - amd64
Using .txt script file at C:\Users\%username%\Desktop\SFCFixScript.txt [0]


Zip::
Successfully copied file C:\Windows\servicing\Packages\Package_39_for_KB3162835~31bf3856ad364e35~amd64~~6.1.1.1.cat to zip file at c:\myzip.zip.
Successfully copied file C:\Windows\servicing\Packages\Package_74_for_KB3162835~31bf3856ad364e35~amd64~~6.1.1.1.cat to zip file at c:\myzip.zip.
Successfully copied file C:\Windows\servicing\Packages\Package_113_for_KB3162835~31bf3856ad364e35~amd64~~6.1.1.1.cat to zip file at c:\myzip.zip.
Successfully copied file C:\Windows\servicing\Packages\Package_109_for_KB3162835~31bf3856ad364e35~amd64~~6.1.1.1.cat to zip file at c:\myzip.zip.
Successfully copied file C:\Windows\servicing\Packages\Package_114_for_KB3162835~31bf3856ad364e35~amd64~~6.1.1.1.cat to zip file at c:\myzip.zip.
Successfully copied file C:\Windows\servicing\Packages\Package_110_for_KB3162835~31bf3856ad364e35~amd64~~6.1.1.1.cat to zip file at c:\myzip.zip.
Zip:: directive completed successfully.


Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-08-19 09:14:10.972
Script hash: HGCV0LLWbQB5zI1EkAkFUPB8IeDs2ZFrhn1obKWcB0k=
 

Attachments

Follow the instructions below please.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.


  • Download
    myjIXnC.png
    SFCFix and move the executable to your desktop.
  • Download the attachment SFCFixScript2.txt and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFixScript2.txt file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.
  • Post the file c:\myzip2.zip as an attachment.
 

Attachments

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