Unable to install any server roles (0x800f0831)

swirley

New member
Joined
May 29, 2024
Posts
2
Hello, I am trying to enable the bitlocker role on one of our servers and am running into the error 0x800f0831. I have tried all of the DISM commands that microsoft recommends both with a source specified and without. I have also run Dism.exe /online /Cleanup-Image /StartComponentCleanup and Dism.exe /online /Cleanup-Image /StartComponentCleanup /ResetBase. I am at a loss at this point and am grasping at straws. Attached are the log files.
Thank you!
 

Attachments

Hi and welcome to Sysnative,

Follow these instructions to remove an update.
  • Open the Start menu of Windows and type the command CMD
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • When command prompt opens, copy and paste the following command into it, then press enter.
Code:
wusa /uninstall /KB:4565349
  • Let me know if it says it was successful or you get the message: The update KB4565349 is not installed on this computer.
 

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