[SOLVED] Unable to install an update for Windows 7

A

Archemide

Member
Joined
Mar 4, 2016
Posts
6
I have been trying to install an Update for Windows 7 (KB3112148) unsuccessfully for the past day or so. Windows Update keeps giving me error code 800B0100.

I have tried using Windows Update Diagnostic, and it encounters two problems that it cannot fix. These are Windows Update error 0x80070057(2016-03-04-T11_05_31A) and Cryptographic service components are not registered. Occassionally it finds "problems installing recent updates" that it cannot fix as well.

SFC Fix presents the following log

SFCFix version 2.4.9.2 by niemiro.
Start time: 2016-03-04 11:15:10.750
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.








AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 126
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.9.2 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-03-04 11:22:43.911
----------------------EOF-----------------------

Running SURT takes 2-3 hours and does not appear to fix anything.

Installing the update manually results in a message telling me the update has failed.

I have tried doing all of the above in a clean boot, as well as stopping the cryptographic service.

I am using Windows 7 SP1 64-bit.

I appreciate any help you guys can give me. CBS Files incoming once I get them to upload.
 
Hi Archemide :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

IGJdB0T.png
System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);
  • Download the attached archive file, Packs.zip and save it on your Desktop;
  • Once it's downloaded, right-click on it and select Extract All...;
  • Check the Show extracted files when complete checkbox, and click on Extract;
  • On completion, a folder will open with two folders inside it, Manifests and Packages;
    • Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
    • Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
  • Run the System Update Readiness Tool (SURT) again;
  • On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;
Packs.zip
 
All good, no worries. It seems that you didn't run SURT like instructed above. Can you read the instructions again and re-run it? You need to download the Packs.zip I attached and copy its content in the right folders.
 
Way better :) Alright, follow the instructions below please.

EndqYRa.png
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
 
Your CBS.log is clean :) Try to install your Windows Updates again. If they fail, upload the two files below for me to review.

C:\Windows\Logs\CBS\CBS.log
C:\Windows\WindowsUpdate.log
 
No problem Archemide, you're welcome :)
 
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