Unable to do Windows Update since OCT 2018!

F

freekey

Member
Joined
Dec 16, 2019
Posts
15
Hi.

I am a Dell user - DELL Insipiron 7777 AIO with Windows 10 Home Single Language

Among 1st thing I did when I got the computer back in SEP 2018 in to change the default ProgramFilesDir and ProgramFilesDir (x86) to "D:/My Programs"

Since then, this had cause me so much troubles!

I couldn't even install Microsoft Office and do Windows Update.

So I changed back the value to the default.

Then I managed to install the Microsoft Office and pass several Windows 10 Update.

But at the end of the year 2018 I started getting haywire with the Windows 10 Update!

Please refer to the latest screenshot.

The most weird issue is I can't get the SFC /scannow command to run no matter what!

I have tried so many things and solutions on the Internet to no avail.

I have already tried running the SFCFix.exe as well, even just now but without any errors:

Code: 
---------------------------------------------------------------------------------------
SFCFix version 3.0.2.1 by niemiro.
Start time: 2019-12-17 00:42:28.743
Microsoft Windows 10 Build 17763 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2019-12-17 00:42:35.609
----------------------EOF-----------------------

Please help.

I do not want to format clean, that is why I am stucked with this issue.

Appreciate some help from you guys.

Thank you so much for all your assistance.
 

Attachments

  • 20191217.003330_Windows 10 Update.jpg
    20191217.003330_Windows 10 Update.jpg
    230 KB · Views: 1
Hello and welcome! Let's first check the HDD.


GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:


  • Download the portable version of GSmartControl and save it on your Desktop;
  • Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
  • Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
  • You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
  • Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
  • Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
  • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
  • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
  • Please note: If the SMART Status reads: Unsupported, stop and let me know.
    info_failing.png
 
softwaremaniac said:
Was that a clone from the HDD?
Click to expand...
That is how it looks like on the Windows Management perspective.

I don't think it's a clone but maybe there is some special treatment by Dell on the SSD hard disk.

Thank you.
 

Attachments

  • 20191217.010033_Windows Update 02.jpg
    20191217.010033_Windows Update 02.jpg
    271 KB · Views: 3
softwaremaniac said:
Hello and welcome! Let's first check the HDD.


GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:


  • Download the portable version of GSmartControl and save it on your Desktop;
  • Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
  • Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
  • You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
  • Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
  • Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
  • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
  • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
  • Please note: If the SMART Status reads: Unsupported, stop and let me know.
    info_failing.png
Click to expand...
By the way I am sorry, just noticed that actually the word UNSUPPORTED is actually under OFFLINE Data COLLECTION.

So may I proceed with the rest of instructions listed here.

Thank you.
 

Attachments

  • 20191217.005323_Windows Update 01.jpg
    20191217.005323_Windows Update 01.jpg
    88.8 KB · Views: 4
Unfortunately, the performance has started deteriorating and causing issues to your system. Based on the error, about which you can find out more here: http://www.duo.co.nz/documents/SSD Media Wearout Levels.pdf

Please disregard the Intel reference, the explanation is valid for all SSD vendors.

I would recommend that you manually back up the data and reinstall the OS from scratch, because if you were to clone this, the issue would recur because of the state your current system is in.
 
softwaremaniac said:
Unfortunately, the performance has started deteriorating and causing issues to your system. Based on the error, about which you can find out more here: http://www.duo.co.nz/documents/SSD Media Wearout Levels.pdf

Please disregard the Intel reference, the explanation is valid for all SSD vendors.

I would recommend that you manually back up the data and reinstall the OS from scratch, because if you were to clone this, the issue would recur because of the state your current system is in.
Click to expand...
Thank you so much for your assistance.

But how critical is that my wear out indicator?

And how could it happened?

How did it relate with the inability to run SFC /SCANNOW?

Since it is just one year, is there a possibility that I could claim the warranty from Dell due to this issue?

Thanks.
 
It's very difficult to tell since drives can be unpredictable. I would recommend that you contact Dell and get more information about the warranty options from them directly.

One of the first indicators of a failing drive (in many cases) is the inability to complete SFC Scan. That is not always the case, but in many cases it is.

As for the cause, I am really not sure. It could have been a sudden power loss, an interrupted data copy process or interrupted Windows Update.
 
softwaremaniac said:
It's very difficult to tell since drives can be unpredictable. I would recommend that you contact Dell and get more information about the warranty options from them directly.

One of the first indicators of a failing drive (in many cases) is the inability to complete SFC Scan. That is not always the case, but in many cases it is.

As for the cause, I am really not sure. It could have been a sudden power loss, an interrupted data copy process or interrupted Windows Update.
Click to expand...
Thank you.

Is it valid if I used that "Media Wear Out Indicator" screenshot by the GSmartControl to Dell?

Would Dell understands this?

Thanks.
 
Attached is my CBS.log.

Is there any other thing I could do besides the Wear Out Indicator issue?

Thank you.
 

Attachments

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