[SOLVED] Unable to do windows update on Windows server 2016 with error 0x80246002
- Thread starter joythomas
- Start date
Hi and welcome to Sysnative,
Upload your COMPONENTS hive.
Upload your COMPONENTS hive.
- Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
- Please copy this file to your desktop.
- Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
- Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
- If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
Hi,
Step 1. Download
SFCFix and save it to your desktop.
Warning: This fix was written specifically for this system. Do not run this fix on another system.
Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Step 1. Download
Warning: This fix was written specifically for this system. Do not run this fix on another system.
- Save any work you have open, and close all programs.
- Download the attachment SFCFix.zip and save it to your desktop.
- Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
- SFCFix will launch, let it complete.
- Once done, a file will appear on your desktop, called SFCFix.txt.
- Post the logfile (SFCFix.txt) as attachment in your next reply.
Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code:
DISM /online /cleanup-image /RestoreHealthHere's the next fix.
Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.
Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.
- Save any work you have open, and close all programs.
- Download the attachment SFCFix.zip and save it to your desktop.
- Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
- SFCFix will launch, let it complete.
- Once done, a file will appear on your desktop, called SFCFix.txt.
- Post the logfile (SFCFix.txt) as attachment in your next reply.
Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code:
DISM /online /cleanup-image /RestoreHealthThe DISM command completed successfully without any error.
I rebooted the server and run the windows update. It completed the update but uninstalled the update during the reboot (saying update not completed).
The error "Installation Failure: Windows failed to install the following update with error 0x80070002: 2024-02 Cumulative Update for Windows Server 2016 for x64-based Systems (KB5034767)".
Thanks for the continued support. What else to be checked? Any logs to be uploaded?
I rebooted the server and run the windows update. It completed the update but uninstalled the update during the reboot (saying update not completed).
The error "Installation Failure: Windows failed to install the following update with error 0x80070002: 2024-02 Cumulative Update for Windows Server 2016 for x64-based Systems (KB5034767)".
Thanks for the continued support. What else to be checked? Any logs to be uploaded?
Yes, please upload the latest CBS logs.
Hi,
Upload the setupapi.dev.log file
Upload the setupapi.dev.log file
- Open Windows Explorer and browse to the C:\Windows\INF folder.
- Right-click on the file setupapi.dev.log and choose Send to > Compressed (zipped) folder.
- Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
- Click on the Yes button here.
- Attach the file setupapi.dev.zip in your next reply.
Hi,
Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.
Step 2. Run the System File Checker and post the result. If it fails attach a new copy of the CBS log.
Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.
- Save any work you have open, and close all programs.
- Download the attachment SFCFix.zip and save it to your desktop.
- Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
- SFCFix will launch, let it complete.
- Once done, a file will appear on your desktop, called SFCFix.txt.
- Post the logfile (SFCFix.txt) as attachment in your next reply.
Step 2. Run the System File Checker and post the result. If it fails attach a new copy of the CBS log.
Code:
SFC /ScannowStep 1. Upload your DRIVERS Hive
Step 2. Export registry key as hive file.
Step 3. Upload a new copy of the setupapi.dev.log file
- Navigate to C:\Windows\System32\config and locate the DRIVERS file.
- Please copy this file to your desktop.
- Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
- Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named DRIVERS.ZIP on your desktop.
- If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
Step 2. Export registry key as hive file.
- Open the Start menu of Windows and type CMD.
- When you see Command Prompt on the list, select the option Run as administrator.
- Copy and paste the following command into the command prompt and press enter.
Code:
reg save "HKLM\SYSTEM\DriverDatabase" "%userprofile%\Desktop\DriverDatabase.hiv"- Once done, a file will appear on your desktop, called DriverDatabase.hiv.
- ZIP this file and attach it to your next reply.
Step 3. Upload a new copy of the setupapi.dev.log file
- Open Windows Explorer and browse to the C:\Windows\INF folder.
- Right-click on the file setupapi.dev.log and choose Send to > Compressed (zipped) folder.
- Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
- Click on the Yes button here.
- Attach the file setupapi.dev.zip in your next reply.
Hi,
Please follow these instructions to run the
Farbar Recovery Scan Tool with system privileges.
Download the 64 bit version: - Farbar Recovery Scan Tool Link
Warning: This script was written specifically for this system. Do not run this script on another system.
Please follow these instructions to run the
Download the 64 bit version: - Farbar Recovery Scan Tool Link
Warning: This script was written specifically for this system. Do not run this script on another system.
- Download PsExec from Microsoft Sysinternals to your desktop.
- Unzip PsTools.zip to its own directory on the system drive, for example: C:\Tools\PsTools
- Navigate in an elevated command prompt to the PsTools directory:
cd C:\Tools\PsTools. - Now copy and paste the following command into the command prompt and press enter. Click on the Agree button when the licence agreement of PsExec appears.
- Note: Ensure that both FRST64.exe and the Fixlist.txt file are on your desktop! Otherwise you'll need to ammend the command to the right location.
Code:psexec -i -d -s "%userprofile%\desktop\FRST64.exe" - FRST will make a new backup of the registry first, please wait until this process is completed.
- Ensure the provided Fixlist.txt is in the same location as FRST64.exe and then press the Fix button.
- If for some reason the tool needs a restart, please make sure you let the system restart normally.
- When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
- Post the logfile Fixlog.txt as attachment in your next reply.
The fix has been not applied as it seems, please run the following command in an elevated prompt to check this key.
It should be give a result like below:
Code:
reg query HKEY_LOCAL_MACHINE\SYSTEM\DriverDatabase\DriverInfFiles\pci.infIt should be give a result like below:
Rich (BB code):
HKEY_LOCAL_MACHINE\SYSTEM\DriverDatabase\DriverInfFiles\pci.inf
(Default) REG_MULTI_SZ pci.inf_amd64_43d48527014aa9a9
Active REG_SZ pci.inf_amd64_43d48527014aa9a9
Configurations REG_MULTI_SZ PCI_ROOT\0PCI_BRIDGE\0PciIoSpaceNotRequired\0PciSriovSupported\0PciAcsNotRequired\0PciASPMOptIn\0PciASPMOptOut\0PciD3ColdSupported\0PciDoNotUseAcs\0PciEnableAllBridgeInterrupts\0PciAtomicsOptIn\0PciExtraSettleTimeRequired\0PciIgnoreErrorsDuringPLDRRan the previous command once again and this is the query result.
reg query HKEY_LOCAL_MACHINE\SYSTEM\DriverDatabase\DriverInfFiles\pci.inf
HKEY_LOCAL_MACHINE\SYSTEM\DriverDatabase\DriverInfFiles\pci.inf
(Default) REG_MULTI_SZ pci.inf_amd64_43d48527014aa9a9
Active REG_SZ pci.inf_amd64_43d48527014aa9a9
Configurations REG_MULTI_SZ PCI_ROOT\0PCI_BRIDGE\0PciIoSpaceNotRequired\0PciSriovSupported\0PciAcsNotRequired\0PciASPMOptIn\0PciASPMOptOut\0PciD3ColdSupported\0PciDoNotUseAcs\0PciEnableAllBridgeInterrupts\0PciAtomicsOptIn\0PciExtraSettleTimeRequired\0PciIgnoreErrorsDuringPLDR
reg query HKEY_LOCAL_MACHINE\SYSTEM\DriverDatabase\DriverInfFiles\pci.inf
HKEY_LOCAL_MACHINE\SYSTEM\DriverDatabase\DriverInfFiles\pci.inf
(Default) REG_MULTI_SZ pci.inf_amd64_43d48527014aa9a9
Active REG_SZ pci.inf_amd64_43d48527014aa9a9
Configurations REG_MULTI_SZ PCI_ROOT\0PCI_BRIDGE\0PciIoSpaceNotRequired\0PciSriovSupported\0PciAcsNotRequired\0PciASPMOptIn\0PciASPMOptOut\0PciD3ColdSupported\0PciDoNotUseAcs\0PciEnableAllBridgeInterrupts\0PciAtomicsOptIn\0PciExtraSettleTimeRequired\0PciIgnoreErrorsDuringPLDR
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