Unable to back up or create system restore point

robbo462003 · Apr 18, 2014

:huh: Hello,

I changed to AHCI from IDE mode before changing the BIOS I followed Error message occurs after you change the SATA mode of the boot drive and made the registry changes. All went well and system performance has improved. However now I cant create a restore point or run back up to my external drive. An ATAPI error is showing in event viewer "controller" error ID 11.Please can you help ?

Neil

Fred Garvin · Apr 18, 2014

Sounds like you need to install your motherboards chipset drivers .

robbo462003 · Apr 19, 2014

Thanks for your reply Fred it aint a chipset update most recent AS Rock mobo update was 2010.I guess Ill stick with IDE config as the system is stable & quick enough for me with recent SSD addition. Next update will require new CPU & mobo cant justify cost right now.

Fred Garvin · Apr 19, 2014

Did you try reinstalling your chipset drivers after switching to AHCI? And what are your options in BIOS, is RAID a separate option from SATA?

If you're still getting an ATAPI error on your external drive, run HDTune Pro - check the SMART data, you may have a bad controller.

robbo462003 · Apr 20, 2014

Fred Garvin said:
Did you try reinstalling your chipset drivers after switching to AHCI? And what are your options in BIOS, is RAID a separate option from SATA?

If you're still getting an ATAPI error on your external drive, run HDTune Pro - check the SMART data, you may have a bad controller.

robbo462003 · Apr 20, 2014

Hello Fred,
I did not try to reinstall the chipset drivers after switching to AHCI. Raid is a separate option in BIOS. Since your question I see in device manager all drives are ATA including the SSD. The system is booting from MBR on C: I have attached an image of the Disks. I have run HD Tune Pro as you suggested there are warnings on all three internal Disks. I would appreciate help,

Neil

robbo462003 · Apr 20, 2014

Disks Screen shot

Fred Garvin · Apr 20, 2014

Neli, post the model # of your motherboard.
Go to the AS Rock website, download and install the chipset drivers 1st. Install any other drivers related to mass storage.
Post a screenshot of the SMART data from HD Tune. You should be able to save a screenshot from its menu; I think File>Save Screen capture.

robbo462003 · Apr 20, 2014

Hello Fred ,

The AS Rock motherboard model is K10N78 I am unable to find the model number from the AS Rock installation guide or BIOS main summary page. I have checked the Nvidia Geforce 8200 chipset driver and its the current Nvidia version. I was unable to find any mass storage update drivers. I have run the HD Tune SMART data and attach screen shots. Disk 2 had a Fail to read when I ran a HD Tune self test so I ran chkdsk and I am still getting Fail to read on this HD Tune self test report.

Fred Garvin · Apr 20, 2014

Neil, which ports are your internal hard drives connected to? The drive for your OS should be plugged into SATA 1 Port 0. That is a red connector on the top row (towards the inside of the mobo) and all the way to the left edge. You should not be using the Orange SATA port (actually, it's an eSATA port). Start here and change as needed.

If you changed ports, go back and see if you can back up.
If you didn't need to make a port change or if the backup still fails, go into BIOS and change SATA Operation mode to RAID. Try the backup again.

Go into Device manager and look for a heading called something like IDE ATAPI Controller. Double click the SATA controller and post the ver# and date of the driver. Here are the drivers for your board. If your installed drivers are the same date or older than what's in the link, I'd reinstall the Nvidia All in one driver and reboot.

There doesn't seem to be anything critical in the HD Tune screen shots. Some of those messages will always be there, but it doesn't necessarily mean you have a hardware failure on the drive side of things.

robbo462003 · Apr 21, 2014

Hello Fred ,
I confirm the OS SSD is connected to the correct port, port o. I have run back up ok & system restore is ok. I downloaded the Nvidia all in one driver from AS Rock the only update was nforce system management controller. Attached are the ATA/ IDE controller driver screen shots no driver updates. It seems RAID is deployed how would you suggest I action the RAW HDD? Do you think I should attempt AHCI Config in BIOS?

Neil

Fred Garvin · Apr 21, 2014

Did you have to change the SATA port that any drives were connected to?
Are there any files on the drive detected as RAW? If it's blank or there's nothing on it you need to keep, I'd format it. If there are files you're trying to recover, try switching to AHCI.
In BIOS, RAID is the correct setting, but you can also use AHCI. With RAID enabled, the only difference (for your current use) is your external eSATA port is configured as a removable drive and not available as a boot drive. You probably aren't even using the eSATA port.

robbo462003 · Apr 21, 2014

Hello Fred,

I did not have to change any port connections. I have formatted the blank RAW drive. I will attempt to use AHCI as there has been a performance drop since changing to RAID. I assume I will have to change the registry as per the MSN support instructions re SATA mode of Boot Drive before I enable AHCI?

Neil

Fred Garvin · Apr 21, 2014

There shouldn't have been a performance drop switching to RAID. Only way to confirm that is with a bench test software. Don't confuse driver configuration after 1st boot up with HD performance. Try switching to AHCI if you want, without doing the registry change. RAID is the correct setting for your system in BIOS.

robbo462003 · Apr 21, 2014

Fred,

I tried to change to AHCI and got BOOTMGR is missing. What do you suggest please ?
Neil

Fred Garvin · Apr 21, 2014

Check your boot order in BIOS and make sure the SSD is your boot device. If that doesn't solve it, keep tapping the F8 key during start up. Select Repair My Computer and Windows will fix the bootmgr.

robbo462003 · Apr 21, 2014

That does not work Fred all I get is black screen and flashing curser ?

Fred Garvin · Apr 21, 2014

-Is your SSD drive selected in BIOS as your boot drive?
-Restart and tap the F8 key about once per second. That should take you to the Windows Advanced boot menu where you can select the Repair my computer option.
-If that doesn't work, insert your Vista dvd and boot to it. You will either have to change your boot order in BIOS to boot to your dvd drive first, or there may be an F key you can press to manually select your first boot device. You'll have to watch the screen as you first power up to find which F key allows you to select your boot device.
-If you can boot from the DVD, you'll get to the Windows Advanced boot menu where you can run the repair.

robbo462003 · Apr 22, 2014

Hello Fred,
Booting from Win 7 Pro Disk failed I keep getting BOOTMGR is missing F8 key has no effect. I have also attempted bootrec without success. I have a ISO file on my flash drive and have successfully booted from that. Its the only way I can boot. Can you tell me please how I can make the SSD boot windows I have attached a screen shot of the HDD
Neil

Fred Garvin · Apr 22, 2014

You've got to be booting from the wrong drive in BIOS. in the BIOS Boot tab, your SSD drive should be the 1st boot device, or the 2nd boot device if the DVD drive is set as the first. Disconnect every internal, external or USB hard drive except the Crucial SSD and try again.

You'll have to be more specific when you say booting from the Win 7 Pro disc failed - what failed? Were you able to boot to the DVD and start the Repair My Computer option? Were you not able to boot to the DVD at all?

Unable to back up or create system restore point

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