jassemerks
New member
- Jul 15, 2019
- 1
Hey guys, so first off I've got two problems. One is with my computer and the other is with my mom's computer. I'm not sure which forum to post in so if this is the wrong one please direct me where to go.
1. A few weeks ago my mom's computer crashed. Essentially when you turn it on it finds an error and attempts to use windows automatic error fixer, but it fails. No matter what you do, you cannot access windows itself. I've tried every option it gives me, but cannot get anywhere. When I go to the BIOS/Setup Utility I need an admin password to change the boot order and other options except no one knows the admin password. After you've entered the wrong admin password 3 times it comes up with an error saying to contact dell to recover the password with the error code above... except there's no error code. And that's where I'm at. I can't access windows, and I can't access BIOS.
2. A couple of days ago, after a BSOD I got a SMART Hard Disk error. I've run the system hardware checks and it tells me to use the SFC to check for corrupt files. It finds some, but can't repair them. I know this error is not a good one to have, and yet after several days it has not gotten any worse (nor better).
I know I'm missing much information for you guys, but I need to go somewhere soon and so I'm typing this in a rush. Please let me know if there's anything that you can do and if there's anything you guys need to know. Thanks!
1. A few weeks ago my mom's computer crashed. Essentially when you turn it on it finds an error and attempts to use windows automatic error fixer, but it fails. No matter what you do, you cannot access windows itself. I've tried every option it gives me, but cannot get anywhere. When I go to the BIOS/Setup Utility I need an admin password to change the boot order and other options except no one knows the admin password. After you've entered the wrong admin password 3 times it comes up with an error saying to contact dell to recover the password with the error code above... except there's no error code. And that's where I'm at. I can't access windows, and I can't access BIOS.
2. A couple of days ago, after a BSOD I got a SMART Hard Disk error. I've run the system hardware checks and it tells me to use the SFC to check for corrupt files. It finds some, but can't repair them. I know this error is not a good one to have, and yet after several days it has not gotten any worse (nor better).
I know I'm missing much information for you guys, but I need to go somewhere soon and so I'm typing this in a rush. Please let me know if there's anything that you can do and if there's anything you guys need to know. Thanks!
