Tooling does not work on Windows 10 Creators edition

[jpcvdp]

I have had several BSOD x119 and frozen systems.
I upgrades to the creators edition and reset the system in the hope to get rid of the problem.
But no luck.

Running sysnativebsodcollectionapp-exe gives me a screen telling me to post the following info :

Microsoft Windows [Version 10.0.15063] HomeDrive C:
HomePath \Users\syner
Userprofile C:\Users\syner

And running perfmon /report

Delivers the following :


[TABLE="width: 100%"]


[TR]
[TD]
Error:

[/TD]
[/TR]

[TR]



An error occured
while attempting to generate the report.

[TD][/TD]
[/TR]

[TR]


[TD]

The system cannot find the path specified.
[/TD]
[/TR]
[/TABLE]

How do I even get the problem determination started ?

 

[xilolee]

Hi jpcvdp. :welcome:

Preamble

Read More:

In case you don't know how to open an elevated command prompt in windows 10, these are the available methods:

• Right-click windows start, click command prompt (admin), click yes on the user account control window that should appear (if you didn't disabled UAC)
• click start, click windows system, right-click the command prompt in the list, click run as administrator, click yes on the user account control window that should appear (if you didn't disabled UAC)
• click start, type directly cmd (or prompt), right-click the command prompt in the list of results, click run as administrator, click yes on the user account control window that should appear (if you didn't disabled UAC)
• The same of above is valid if you do it in the searchbox (Cortana)
• click start, type directly cmd (or prompt), (the command prompt should already be the first hit in the list of results), press and keep pressed (hold) ctrl + shift Keys on your keyboard, then press enter, click yes on the user account control window that should appear (if you didn't disabled UAC)
• The same of above is valid if you do it in the searchbox (Cortana)

"Zip" the dumps you can find in c:\windows\minidump folder, then upload the zipped package here.

• Retrieve System Information, using speccy
  1. Download Speccy portable - actual version 1.30.730 (click), unzip/decompress it and put it on your desktop.
  2. When the program opens, it will retrieve some information regarding your system.
  3. Once it's done, select the File menu and choose Publish snapshot. Answer Yes to the confirmation message.
     (Or generate a log in your pc, if you prefer to not publish the snapshot for some reason)
  4. On the next screen that comes up, choose the Copy to Clipboard button and paste this link in your next reply.
     (Or upload here the generated log, in case you didn't publish the snapshot)

• Please provide answers for (answer the best that you can):
  • System Manufacturer?
  • Laptop or Desktop?
  • Exact model number (if laptop, check label on bottom)
  • OS ? (Windows 10, 8.1, 8, 7, Vista)
  • x86 (32bit) or x64 (64bit)?
  • Service pack?
  • What was original installed OS on system?
  • Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
  • Age of system? (hardware)
  • Age of OS installation?
  • Have you re-installed the OS?
  • CPU
  • RAM (brand, model, which slots are you using?)
  • Video Card
  • MotherBoard - (if NOT a laptop)
  • Power Supply - brand & wattage (if laptop, skip this one)
  • What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth)
  • Are you using proxy, vpn, ipfilters or similar software?
  • Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software)
  • Are you currently under/overclocking? Are there overclocking software installed on your system?

Run the following three commands from an elevated command prompt.
You should find three files on your desktop after they ran: upload them here.

[NO-PARSE]msinfo32 /nfo msinfo32 /nfo "%userprofile%\desktop\MsInfo.nfo"


dxdiag /dontskip /whqln /t %userprofile%\desktop\DXDIAG report.txt


(echo UNSIGNED DRIVERS && (driverquery /si /fo table |find /v /i "true") && echo\ && echo\ && echo SIGNED DRIVERS && echo\ && (driverquery /si /fo table |find /i "true") && echo\ && echo\ && echo DRIVERS IN OTHER FOLDERS ^(NON IN C:\WINDOWS\SYSTEM32^) && echo\ && (driverquery /fo table /v |find /v /i "system32") && echo\ && echo\ && echo DRIVERS IN C:\WINDOWS\SYSTEM32 && echo\ && (driverquery /fo table /v|find /i "system32") && echo\ && echo PATH ENVIRONMENT VARIABLE && echo\ && path && echo\ && echo HOSTS CONTENT && echo\ && type c:\windows\system32\drivers\etc\hosts) > "c:\users\%username%\desktop\Drivers - path - hosts.txt"[/NO-PARSE]

 

[jpcvdp]

Machine has deteriorated and will now only start in save mode when it starts.
(MSINFO.nfo renamed to MSINFO.txt to adhere to upload restrictions)

• System Manufacturer? See files
• Laptop or Desktop? Desktop
• Exact model number (if laptop, check label on bottom) See files
• OS ? (Windows 10, 8.1, 8, 7, Vista) See files
• x86 (32bit) or x64 (64bit)? See Files
• Service pack? See files
• What was original installed OS on system? Windows 8
• Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Windows 8 was pre-installed
• Age of system? (hardware) +800 days see files
• Age of OS installation? 2 days see files
• Have you re-installed the OS? yes see files
• CPU see files
• RAM (brand, model, which slots are you using?) See files
• Video Card On board see files
• MotherBoard - (if NOT a laptop) See files
• Power Supply - brand & wattage (if laptop, skip this one) Altec 550W
• What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth) See files
• Are you using proxy, vpn, ipfilters or similar software? See files
• Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software) See files
• Are you currently under/overclocking? Are there overclocking software installed on your system? ​Not to my knowledge but see files

 

[xilolee]

You forgot the dumps.
Why do you have NVidia software, but I can't see any nvidia graphic card?

 

[Tekno Venus]

Running sysnativebsodcollectionapp-exe gives me a screen telling me to post the following info :

Microsoft Windows [Version 10.0.15063] HomeDrive C:
HomePath \Users\syner
Userprofile C:\Users\syner

Did the BSOD collection app finish or did it error? It should produce a .zip file in your documents. Don't quite understand what you mean here.

If it doesn't finish, can you screenshot where it gets to? Could be a bug - don't think we've tested on the Creators Update.

-Stephen

 

[jpcvdp]

Thats the problem I am reporting. I did not finish and the only result was the copied text.

The missing NVIDIA card has been removed in the cause of troubleshooting.

I have a DMP file but unfortunately I can not remove the already uploaded files to upload that.

 

[Tekno Venus]

We can't analyse your BSODs without a dmp file, so you'll need to either attach them to your next post or upload them to Dropbox/OneDrive/other online storage site. You don't need to remove existing attachments to upload a new one to another post.

Can you please send a photo of where the app gets stuck? The output you posted doesn't match what I expect. Did you see the "HELLO from jcgriff2" lines or the "We will begin in 5 seconds" line?

 

[jpcvdp]

the DMP file can be found at Dropbox - MEMORY.DMP

I only saw the 5 seconds no welcome yet. On previous runs before reinstalling I saw much more messages.

 

[Tekno Venus]

Thanks for the dump - it seems there's some issue with Microsoft's Symbol servers to analyse the dumps, they don't have the necessary symbols for the creators update on them for some reason.

Will investigate and get back to you!