[SOLVED] The system cannot find the specified file

[saa]

Hello,

I tried to install Windows updates on this Citrix image but only the .Net Framework update (KB5038283) was succesfully installed. The cumulative update 2024-05 was not failed to be installed after many times of trial.
I got the DISM error:


sfc /scannow -> Good!
Dism /RestoreHealth -> Error: The system cannot find the specified file.
dism and CBS logs are attached.


Could you please help to fix this issue?

Many Thanks

 

[Maxstar]

Hi,

Step 1. Download

ComponentsScanner and save it to your desktop.

• Right-click ComponentsScanner.exe and select "Run as administrator", click Yes on the UAC (User Account Control) prompt which appears.
• Follow the on-screen instructions.
• Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
• Post the logfile ComponentsScanner.txt as attachment into your next reply.

Step 2. Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[saa]

Thank you! I uploaded the ComponentsScanner.txt file in the attachment. The COMPONENTS.ZIP file can be found with this link COMPONENTS.rar

 

[Maxstar]

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[saa]

Thanks! I ran the SFCFix tool and then i ran the Dism command but it failed. Kindly find the SFCFix.txt and the CBS log attached.

 

[Maxstar]

Same error, but for another component.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[saa]

Thanks alot but the SFCFix failed.

RegistryScript::
Failed to import registry key HKEY_LOCAL_MACHINE\TestCH-SAA\DerivedData\VersionedIndex\10.0.17763.5695 (WinBuild.160101.0800)\ComponentFamilies\amd64_38a89d23d5c40e4a7152e5859f0eb00f_31bf3856ad364e35_none_00cb8cbbe44a00d5. A root key cannot be created under this hive.
Failed to import registry key HKEY_LOCAL_MACHINE\TestCH-SAA\DerivedData\VersionedIndex\10.0.17763.5695 (WinBuild.160101.0800)\ComponentFamilies\amd64_38a89d23d5c40e4a7152e5859f0eb00f_31bf3856ad364e35_none_00cb8cbbe44a00d5\v!10.0.17763.1490. A root key cannot be created under this hive.
RegistryScript:: directive failed to complete successfully.




Failed to process all directives successfully.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2024-05-29 17:10:08.342
Script hash: w0AJTRfJWC3c6S9tsbt1+drF6NZD3JtZY/P5Ga+uSho=

 

[Maxstar]

I forgot to change the temp name of this hive. Attached the correct fix.

 

[saa]

Thanks! This time the SFCFix ran succesfully but the Dism restorehealth command gives the same error

Dism -> Error: 2, This system can be optimized and not installed. The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

 

[Maxstar]

Please run the following command first and post the result to see if it lists reclaimable packages.

DISM /online /cleanup-image /AnalyzeComponentStore

 

[saa]

Thanks but i still get the same error when i run the Dism restore command.

sfc /scannow -> Good
dism /online /cleanup-image /checkhealth -> no corruption found
dism /online /cleanup-image /restorehealth -> Error: 2 The system cannot find the specified file.

Kindly find the CBS.log and SFCfix.txt attached.

 

[Maxstar]

Hi,

Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[saa]

I ran the SFCFix but i get the same error unfortunately.

dism /online /cleanup-image /restorehealth -> Error: 2 The system cannot find the specified file.

 

[Maxstar]

Hi,

Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[saa]

Thanks but i stil get the same error.

dism /online /cleanup-image /restorehealth -> Error: 2 The system cannot find the specified file.

 

[Maxstar]

Hi,

Unfortunately, the CBS log always shows only one corruption each time, so here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[saa]

The same error again unfortunately

 

[Maxstar]

Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[saa]

The provided fix got the image fixed. Fantastic, thanks a lot. but i got the same error when i try to install the missing updates.

Windows updates -> Some update files are missing or have problems. We will try to download the update again later. Error code: (0x80073712), Last failed installation attempt on ‎7-‎6-‎2024 - 0x80073712

 

[Maxstar]

Please attach the latest CBS logs as well as the following files, maybe it's exactly the same issue as on the other server.

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

Export CBS (Component Based Servicing) hive

• Click on the Start button and type regedit
• When you see regedit on the list, right-click on it and select Run as administrator.
• When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
  

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

• Once selected, click File > Export....
• Change the Save as type: to Registry Hive Files (*.*).
  
  
  
  
  
• Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
• Right-click on the saved file and choose Send > Compressed (zipped) Folder.
• Attach the .ZIP file to your next post.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.