notebooker
Active member
- Mar 17, 2024
- 41
Hello, I ran into a problem that the laptop goes into sleep mode at random, while writing a message that there is little charge and instantly falls asleep, although at these moments it usually charges about 80 percent. This happens on charging and from the battery, often at the beginning of tests, and different ones, both osst RAM and furmark, and it may be that the test goes on normally for a day, or it may be that it goes into sleep mode after 5 minutes. The error 524 critical battery trigger met appears in the event log.
- System Manufacturer? MSI
- Laptop or Desktop? Laptop
- Exact model number (if laptop, check label on bottom) MSI GP 66 11 UG 699 11800H+3070
- OS ? (Windows 11, 10, 8.1, 8, 7, Vista) WIN 10
- x86 (32bit) or x64 (64bit)? X64
- (Only for Vista, Windows 7) Service pack?
- What was original installed OS on system? Free DOS, but in the manufacturer's service reinstalled the OS several times, but it did not help
- Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? retail
- Age of system? (hardware) 11 months
- Age of OS installation? 11 months
- Have you re-installed the OS? yes
- CPU i7 11800h
- RAM (brand, EXACT model, what slots are you using?) factory version, 16 GB
- Video Card кеч 3070
- MotherBoard - (if NOT a laptop)
- Power Supply - brand & wattage (if laptop, skip this one)
- Is driver verifier enabled or disabled? enabled for 48 hours twice? but it didn't caused problems
- What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth) win defender
- Are you using proxy, vpn, ipfilters or similar software? no
- Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software) no
- Are you currently under/overclocking? Are there overclocking software installed on your system? no
