Obtaining Hardware ID's to help Identify Hardware
- Go to Start and type in "devmgmt.msc" (without the quotes) and press Enter
- Expand the "Unknown Device" category by clicking on the + sign to the left of it
- Right click on the "Unknown device" (if there's more than one, do this for all of them) and select Properties.
- Then select the Details tab.
- In the dropdown box, select "Hardware IDs" - and match the info to one of the following descriptions:
- - If the Hardware IDs description contains VEN_ and DEV_, then let us know the 4 characters immediately after the VEN_ and the 4 characters immediately after the DEV_
this is a PCI device and we'll look up the information at
http://www.pcidatabase.com
- - If the Hardware IDs description contains VID_ and PID_, then let us know the 4 characters immediately after the VID_ and the 4 characters immediately after the PID_
this is a USB device and we'll look up the information at
http://www.linux-usb.org/usb.ids
If you don't have those items in the Hardware IDs description, copy down the entire string of the first entry and include that with your next post.
- Click on the Start button and in the search box, type Command Prompt
- When you see Command Prompt on the list, right-click on it and select Run as administrator
- When command prompt opens, copy and paste the following commands into it, press enter after each
sfc /scannow
