The configuration registry database is corrupt. (cant install network and ethernet controller drivers)

J

jsxd752

Member
Joined
Sep 13, 2020
Posts
5
Hi,

I am trying to install drivers on a Windows 10 64bit system on an older laptop (Dell inspiron 1545). The laptop works in all respects but I have no means of connecting to a network.
I have downloaded all relevant drivers from the Dell website on to an external hdd and into the problem machine.
Any time I try and install the ethernet controller driver or network controller driver through device manager I get the same error - 'the configuration registry database is corrupt'. Then I get no further.

Any help and advice to overcome this issue would be very much appreciated.

Thank you.
 

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Obtaining Hardware ID's to help Identify Hardware
- Go to Start and type in "devmgmt.msc" (without the quotes) and press Enter
- Expand the "Unknown Device" category by clicking on the + sign to the left of it
- Right click on the "Unknown device" (if there's more than one, do this for all of them) and select Properties.
- Then select the Details tab.
- In the dropdown box, select "Hardware IDs" - and match the info to one of the following descriptions:
- - If the Hardware IDs description contains VEN_ and DEV_, then let us know the 4 characters immediately after the VEN_ and the 4 characters immediately after the DEV_
this is a PCI device and we'll look up the information at http://www.pcidatabase.com
- - If the Hardware IDs description contains VID_ and PID_, then let us know the 4 characters immediately after the VID_ and the 4 characters immediately after the PID_
this is a USB device and we'll look up the information at http://www.linux-usb.org/usb.ids
If you don't have those items in the Hardware IDs description, copy down the entire string of the first entry and include that with your next post.



  • Click on the Start button and in the search box, type Command Prompt
  • When you see Command Prompt on the list, right-click on it and select Run as administrator
  • When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow
 
Last edited:
FreeBooter said:
Obtaining Hardware ID's to help Identify Hardware
- Go to Start and type in "devmgmt.msc" (without the quotes) and press Enter
- Expand the "Unknown Device" category by clicking on the + sign to the left of it
- Right click on the "Unknown device" (if there's more than one, do this for all of them) and select Properties.
- Then select the Details tab.
- In the dropdown box, select "Hardware IDs" - and match the info to one of the following descriptions:
- - If the Hardware IDs description contains VEN_ and DEV_, then let us know the 4 characters immediately after the VEN_ and the 4 characters immediately after the DEV_
this is a PCI device and we'll look up the information at http://www.pcidatabase.com
- - If the Hardware IDs description contains VID_ and PID_, then let us know the 4 characters immediately after the VID_ and the 4 characters immediately after the PID_
this is a USB device and we'll look up the information at http://www.linux-usb.org/usb.ids
If you don't have those items in the Hardware IDs description, copy down the entire string of the first entry and include that with your next post.



  • Click on the Start button and in the search box, type Command Prompt
  • When you see Command Prompt on the list, right-click on it and select Run as administrator
  • When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow
Click to expand...

Unknown device 1: Ethernet controller:
VEN_11AB DEV_4354

Device 2:Network Controller:
VEN_14E4 DEV_4315

I have already tried scannow and there were no errors.

Thanks
 
Hi,

Please do the following:

Retrieve the DRIVERS Hive
  1. Navigate to C:\Windows\System32\Config and locate the DRIVERS file
  2. Please copy the DRIVERS file to your desktop
    Note: If you receive an error that this file is in-use, simply reboot your computer and try again
  3. Right-click on this file on your Desktop and select Send To...Compressed (zipped) folder. This will create a file named DRIVERS.ZIP on your Desktop
  4. If file will is too large to upload to the forum please share the file using a service like Dropbox, OneDrive, Google Drive, or upload to www.sendspace.com and just provide the link for the file here
 
SleepyDude said:
Hi,

Please do the following:

Retrieve the DRIVERS Hive
  1. Navigate to C:\Windows\System32\Config and locate the DRIVERS file
  2. Please copy the DRIVERS file to your desktop
    Note: If you receive an error that this file is in-use, simply reboot your computer and try again
  3. Right-click on this file on your Desktop and select Send To...Compressed (zipped) folder. This will create a file named DRIVERS.ZIP on your Desktop
  4. If file will is too large to upload to the forum please share the file using a service like Dropbox, OneDrive, Google Drive, or upload to www.sendspace.com and just provide the link for the file here
Click to expand...

Hi, drivers file from the laptop attached.
thanks
 

Attachments

Hi,

Unfortunately the DRIVERS registry hive is very damaged and can't be repaired! do you have any other backup?
 
SleepyDude said:
Hi,

Unfortunately the DRIVERS registry hive is very damaged and can't be repaired! do you have any other backup?
Click to expand...
Hi thanks for your reply. I have just clean installed windows. Nuclear option, but the laptop is now running again. I am currently updating the operating system.

Thanks for all your help on this folks.
 

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