[SOLVED] The component store has been corrupted, Error code: (0x80073712)

[Cédric24]

Hi,
I have had a problem with a 2019 server for a few months, the updates no longer work and I cannot add new roles to the server.
I tried the sfc /scannow and dism /cleanup-image /online /restorehealth commands but nothing works.
I get the error "The component store has been corrupted" and "Some update files are missing or have problems. We will try to download the update again later. Error code: (0x80073712)"

Thank you

 

[Maxstar]

Hi and welcome to Sysnative,

Upload the SCHEMA.DAT file

• Navigate to C:\Windows\System32\SMI\Store\Machine and copy the SCHEMA.DAT file to your desktop.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named SCHEMA.ZIP on your desktop.
• Attach this ZIP-file to your next reply.

 

[Cédric24]

Hi, Thank you for your time

 

[Maxstar]

Hi,

This hive looks good, please reboot the server and attempt to update again. If it fails attach a new copy of the CBS logs.

 

[Cédric24]

Hi,
I am in production, the server will restart this evening.
But restarting doesn't do anything and the updates don't work. we will see tomorrow.
THANKS

 

[Maxstar]

The latest CBS showed different issues, so I asked for a reboot to rule out one of the issues before looking at the main issue.
So please attach the latest CBS logs after attempting to update, then I can compare some things to provide a fix.

 

[Cédric24]

Hi,
i have this message :"Some update files are missing or have problems. We will try to download the update again later. Error code: (0x80073712)"

Thanks

 

[Maxstar]

Hi,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[Cédric24]

Hi,

DISM /online /cleanup-image /RestoreHealth give the error : 0x800f0954

 

[Maxstar]

2024-04-24 09:57:42, Info                  CBS    Operation result: 0x800f0954
2024-04-24 09:57:42, Info                  CBS    Last Successful Step: Entire operation completes.
2024-04-24 09:57:42, Info                  CBS    Total Detected Corruption:    10504

More than 10,000 files are missing or corrupted. What you can try is to run DISM again with another (similar) server as source.

DISM /Online /Cleanup-Image /RestoreHealth /Source:\\[COLOR=rgb(184, 49, 47)]ServerName[/COLOR]\C$\Windows\WinSxS\ /LimitAccess

 

[Cédric24]

Hi,
Erreur : 0x800f081f

 

[Maxstar]

Please run the following DISM command and attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[Cédric24]

for information, the process is still running (92.5%) but is no longer moving forward.

 

[Maxstar]

Hmm, I would suggest to wait a bit longer as long as it does not show an error message. Due to the number of corruptions it could take some time to complete in this case.

 

[Cédric24]

Hi,

The process did not complete and the server restarted.

 

[Cédric24]

I restarted the order :

DISM /online /cleanup-image /RestoreHealth

Error : 0x800f0954

 

[Maxstar]

Here's the first fix: SFCFix.zip

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[Cédric24]

Error : 0x800f0954

 

[Maxstar]

Please attach also the result of SFCFix.

 

[Cédric24]

Thanks