[SOLVED] Task Manager Freezes up in Windows Fall Creator

[ssherjj]

Hello,

I was wondering if anyone could help me with my Task Manager. When I open it, it freezes up with a blank screen and the mouse moves slowly by itself. Most of the time I have to force a shut down.

This happens off and on ever since upgrading to WFC. I have tried SFC /scannow and it shows no corruption. I have tried DISM.exe and all is good there.

Any help would be appreciated.

 

[jcgriff2]

Sorry, but I don't know what to tell you about Task Manager.

However, there is a great alternative to Task Manager - SysInternals Process Explorer, available free from Microsoft TechNet. Many of us have replaced Task Manager with Process Explorer.

Download and unzip/extract. Nothing to install - Process Explorer - Windows Sysinternals | Microsoft Docs

Simply RIGHT-click on procexp.exe, select "Run as Administrator"

Regards. . .

jcgriff2

 

[ssherjj]

Sorry, but I don't know what to tell you about Task Manager.

However, there is a great alternative to Task Manager - SysInternals Process Explorer, available free from Microsoft TechNet. Many of us have replaced Task Manager with Process Explorer.

Download and unzip/extract. Nothing to install - Process Explorer - Windows Sysinternals | Microsoft Docs

Simply RIGHT-click on procexp.exe, select "Run as Administrator"

Regards. . .

jcgriff2

Thank you so much for the information. I'll change to SysInternals Process Explorer as you have suggested.:thumbsup2:

 

[Sysnative Windows Update]

It would be wise to check HDDs and other HW. This is not normal behavior.

 

[jcgriff2]

softwaremaniac does bring up a good point.

Test your HDD - run SeaTools for DOS, LONG test - Hard Drive Diagnostics & SSD Test

Test RAM - memtest - Test RAM with memtest.org MemTest86+ (updated version)

Regards. . .

jcgriff2

 

[xilolee]

Another nice task manager is anvir task manager free (it can be installable or portable).
The pro version is for organizations/businesses/professional users (and those ones must buy a license).
Scans came clean with Win10Defender, MBAM3 free, SAS free, Emsisoft emergency kit.
But on virustotal, 7 engines marked it as suspicious and other 9 didn't scan it.
45 marked it as clean.

 

[ssherjj]

It would be wise to check HDDs and other HW. This is not normal behavior.

Hi softwaremanic,

i was getting a lot of BSODs and I sent back my Corsair set of Ram back to Corsair. The replacement is coming in soon. I just thought the memory was bad and I had a warranty on them. I haven't tested the SSDs yet....but I will. I'm really thinking of doing another clean install of Windows because I'm getting errors with Windows PowerShell (Admin) now too.

 

[ssherjj]

softwaremaniac does bring up a good point.

Test your HDD - run SeaTools for DOS, LONG test - Hard Drive Diagnostics & SSD Test

Test RAM - memtest - Test RAM with memtest.org MemTest86+ (updated version)

Regards. . .

jcgriff2

I will do these tests.

Thank you all!

 

[ssherjj]

softwaremaniac does bring up a good point.

Test your HDD - run SeaTools for DOS, LONG test - Hard Drive Diagnostics & SSD Test

Test RAM - memtest - Test RAM with memtest.org MemTest86+ (updated version)



Regards. . .

jcgriff2

Dear jcgriff2,

Is this the only test for my SSD's. Because it shows drives to be good.

 

[jcgriff2]

I don't know of any other tests for SSDs.

A fresh install of Windows is definitely a good idea. I'd be interested to know if any of the problems you now have occur after reinstalling Windows.

 

[Sysnative Windows Update]

Are the drivers up-to-date? Especially the Samsung ones for optimal perfoormance of the SSD drives.

 

[ssherjj]

I don't know of any other tests for SSDs.

A fresh install of Windows is definitely a good idea. I'd be interested to know if any of the problems you now have occur after reinstalling Windows.

I'm finding out that this Task Manager issue could be a Webroot Antivirus problem. Others on the Webroot Forum have complained about similar issues. So I am going to uninstall Webroot to test if this is the cause. Otherwise I'll let you know either way what occurs. And if I have to do a clean reinstall.

Thanks!

 

[ssherjj]

Are the drivers up-to-date? Especially the Samsung ones for optimal perfoormance of the SSD drives.

I've have checked all the drivers that I know of that could be updated. I'll recheck Samsung again for updated firmware/drivers.

 

[jcgriff2]

I'm finding out that this Task Manager issue could be a Webroot Antivirus problem. Others on the Webroot Forum have complained about similar issues. So I am going to uninstall Webroot to test if this is the cause. Otherwise I'll let you know either way what occurs. And if I have to do a clean reinstall.

Thanks!

Excellent idea to remove Webroot and see what happens.

Be sure to use the Webroot uninstaller, if available, as simply uninstalling it via Windows Control Panel may not remove all of the files -- especially boot drivers and kernel mode drivers -

https://support.eset.com/kb146/?locale=en_US

Are the drivers up-to-date? Especially the Samsung ones for optimal perfoormance of the SSD drives.

I've have checked all the drivers that I know of that could be updated. I'll recheck Samsung again for updated firmware/drivers.

Another excellent idea - check for SSD firmware updates. *VERY IMPORTANT *

Good luck to you.

Regards. . .

jcgriff2

 

[ssherjj]

I'm finding out that this Task Manager issue could be a Webroot Antivirus problem. Others on the Webroot Forum have complained about similar issues. So I am going to uninstall Webroot to test if this is the cause. Otherwise I'll let you know either way what occurs. And if I have to do a clean reinstall.

Thanks!

Excellent idea to remove Webroot and see what happens.

Be sure to use the Webroot uninstaller, if available, as simply uninstalling it via Windows Control Panel may not remove all of the files -- especially boot drivers and kernel mode drivers -

https://support.eset.com/kb146/?locale=en_US

Are the drivers up-to-date? Especially the Samsung ones for optimal perfoormance of the SSD drives.

I've have checked all the drivers that I know of that could be updated. I'll recheck Samsung again for updated firmware/drivers.

Another excellent idea - check for SSD firmware updates. *VERY IMPORTANT *

Good luck to you.

Regards. . .

jcgriff2

Hi Jcgriff21,

Thank you,

I do use Revo Uninstaller to uninstall Webroot if necessary. Appreciated the link though. I have been with Webroot since 2013 and I have never used that Webroot Upgrade/Cleanup tool WRUpgradeTool.exe. a This is probably off subject but I did read this on the Webroot Forum:
WRUpgradeTool.exe is only for removing legacy versions of Webroot (Versions 7 and below).






Now when I open the Chrome browser I haven't a problem opening Task Manager. But when I use Firefox, Task Manager freezes up my system forcing a reboot. So I am not sure why that is.

I have looked on Microsoft help site with similar issues. Windows 10 Task Manager (not responding)? - Microsoft Community

Now I have not been able to find any updated Firmware/drivers for my Samsung Evo 850 SSDs.
:banghead:

 

[Sysnative Windows Update]

Is it the new Firefox Quantum?

 

[ssherjj]

Is it the new Firefox Quantum?

Yes it is Firefox Quantum. Have any ideas?

 

[Sysnative Windows Update]

Yes.

Go to the FF Menu ≡ > help ? > troubleshooting information page and take a look in the Accessibility section if accessibility is set to "true" there.

if yes, see if the following fixes the performance problem: go to the Firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

 

[ssherjj]

Yes.

Go to the FF Menu ≡ > help ? > troubleshooting information page and take a look in the Accessibility section if accessibility is set to "true" there.

if yes, see if the following fixes the performance problem: go to the Firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

Thank a lot! Sounds like a good plan. I'll try this when I can get back to my system. Will let you know if this resolved the issue.

Much appreciated!

 

[Sysnative Windows Update]

Do let me know if this works for you :)