SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (7e) nvlddmkm.sys (NVidia 27.21.14.5177) F

[sdcsadcsa]

Hi,

The laptop (Dell Precision 15' 7540) has been running fine stable,
but sometimes BSODs with the NVidia driver occur after 2-3 weeks when performing sleep/resume cycle docking to 3 three monitors over WD19-DC dockingstation.


This time I have also the full memory dump (127GB).
I added SystemInfo ( 2020-08-21-systeminfo.zip ) and EventLog information here( events2020-08-21.zip )
because SysnativeBSODCollectionApp.exe stops with an error 'Find: '[': No such file or directory' - See attachment Sysnativelog.txt

 

[MrPepka]

Update BIOS - Challenge Page

 

[sdcsadcsa]

I have updated the BIOS and did Windows Update also. Same problem.

To reproduce the problem, I created Task in Task Schedule:
It performs automatic wakeup every 10minute from 20:00 to 6:00 next days & do some work for 2minutes.
It has worked now for 6days until today. It is hard to reproduce.

The BSOD only occurs when I pressed the power button to overcome the hanging sleep state.

Normally, when system goes to sleep, then Eventviewer shows up entry:
"User-mode process attempted to change the system state by calling SetSuspendState or SetSystemPowerState APIs."
"The system is entering sleep."
And on resume: "The system has resumed from sleep.", "The system time has changed to ‎2020‎-‎08‎-‎27T03:41:05.500000000Z from ‎2020‎-‎08‎-‎27T03:39:39.157129800Z."


But after about more than 400 cycles,
I saw two ""User-mode process attempted to change the system state by calling SetSuspendState or SetSystemPowerState APIs." calles and the sleep process hangs


The /system-sleep-diagnostics.html tells 'Sleep state Entered' "Invalid"


I also noticed that during the hanging sleep progress, the laptop is somehow active:
Reacting to pings, and I see from the router it is accessing some sites, but the Keyboard numlock key /shift key is not reacting and the display is not turning on anymore.

I have no clue how to analyze further the hanging sleep problem which is the cause for the BSOD afterwards when trying to restart.

Any ideas?

 

[sdcsadcsa]

After going through the application log, the sleep problem starts when the dwm process exits:
"The Desktop Window Manager process has exited. (Process exit code: 0x000000ff, Restart count: 1, Primary display device ID: NVIDIA Quadro RTX 5000)"

Since then the sleep thing is not working reliable, in the previous days there are no DWM failure events.


I've attachment the application events log, might be this will help?

 

[MrPepka]

And take a look on these drivers - NVIDIA DRIVERS Quadro Desktop/Quadro Notebook Driver Release 450 WHQL

 

[Tekno Venus]

because SysnativeBSODCollectionApp.exe stops with an error 'Find: '[': No such file or directory' - See attachment Sysnativelog.txt

Hi,

Regarding the issue with the Sysnative BSOD Collection app, do you have any Linux utilies installed that replace the native windows commands?

The BSOD app uses the Windows find command to parse some data (including the Windows build), however it seems you have a *nix version of the find command installed, perhaps using cygwin or similar, which means it doesn't behave as the app expects. That error in the log:

'Find: '[': No such file or directory

is not a windows error - it's the same error produced by the GNU find utility.

--Stephen