System hanging for a moment under load (or skipping)

R

raum

Member
Joined
Jan 5, 2018
Posts
6
Computer Specs (PSU, GPU, CPU, RAM, Motherboard)

(It's a local laptop brand) CPU i7 7700HQGPU 1050ti16 gb ram256 m.2 sata ssd (only one main partition with windows and everything else on it)Win 10 x64 home

Speccy Link
http://speccy.piriform.com/results/vR8gi7ydEypzzcmVYL6m1ZC

Description of problem
Hi. My relatively new laptop (2 months old) looks like hanging - having a hiccup when loading or launching some stuff. For example; it hangs each time when I load Chrome or Spotify. But if you move the mouse during the hiccup, the mouse re-appears at the destination you took it to, after the system comes back. So it does not freeze to my understanding, it only skips. It also used to happen when right clicking on the desktop (when loading the right click menu), but I found out context menu item "Intel HD GPU" caused the trouble, so I removed them from the shell menu, thus the right clicking on desktop is just fine now. So, I thought Intel HD drivers might have been the problem, and uninstalled them using DDU tool and reinstalled them (and the Nvidia drivers as well), but the problem remains. Fully updated the windows. Did scf/ scannow, and had no issues found. Did windows maintenance from control panel. Did a windows repair, but had no luck. (everything except reinstalling windows)One thing I'm almost sure is, the problem does not appear when in Safe Mode. It looks like everything is smooth, but of course the safe mode is limited, so I only tested launching Chrome and it is fluent. So it must be something that does not load when safe mode, I guess.Also, it is not hanging every time it loads something. I do not have any problems when using my 3d modeling software zbrush, saving or loading things or doing other computing processes. It only happens in some certain sorts of loads, I suppose.

When this issue began
As for when it might have been started, I thought it started when I installed my old 5400rpm hdd as a second drive. But removing it did not resolve the issue. I have used the second hdd for a while thinking it is the issue and will resolve when I remove it will resolve itself, but it did not obviously.

Cause/Steps to recreate the issue
Launch chrome or spotify for sure recreates it. Also some other times when it loads something, I guess

What I've tried so far to resolve the issue

I thought Intel HD drivers might have been the problem, and uninstalled them using DDU tool and reinstalled them (and the Nvidia drivers as well), but the problem remains. Fully updated the windows. Did scf/ scannow, and had no issues found. Did windows maintenance from control panel. Did a windows repair, but had no luck. (everything except reinstalling windows) Also did scans with malwarevytes antimalware, adwcleaner, ccleaner, superantispyware free edtions.

Also, someone on reddit suggested me recreating and capturing the issue using Windows Performance Toolkit, here is the result after launching chrome and spotify twice: Uploadfiles.io - CPU.zip

Thank you for this awesome forum by the way.
 
Hi raum. :welcome:


Try to set the default resolution to 1920x1080.
If this won't help, try the clean boot:
  • Start, searchbox, type msconfig, press enter.
  • In the new msconfig window, in General tab (default opened tab), click Selective startup and untick/deselect Load startup items.
    Only that one should be unticked, the other two must be ticked.
  • Go to Msconfig Services tab, tick/select Hide all Microsoft services (don't forget to hide them!).
    Disable the remaining NON-windows services.
    (i.e., DON'T disable windows services)
  • Click ok, reboot
 
Yes. The resolution was already set to 1080p. Disabling non-windows services and rebooting did not help.
 
Did you modify DPI settings?

I did it: custom scale 150%.
Windows says 1920x1080.
Speccy says Current Resolution 1280x720 pixels (Work Resolution 1280x680 pixels)
 
I'm guessing DPI settings are the Scaling and Layout at the display settings, they're at 125% (Recommended). Tried changing them to 100% and restarted, but did not help with the issue.
 
UPDATE : Last night I was playing civilization vi, and alt tabbing to see some other things on chrome and I realized the problem was not occurring when the game was open in the background. But as you might know, civ does not run exactly at the background like most of the games, it keeps running at the background instead of pausing the process. So I imagine this means it is fine when nvidia gpu is active?
 

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