[SOLVED] system freeze randomly on windows 10 1909. FIX: clean startup (buy I don't know yet who's the guilty)

[theanswer03]

hi guys, seems like after having updated my bios of my designare ex x399 and having placed 2 new videocards (2x2080ti), system randomly freeze. before doing this, i can't remember such problems of instability at least not so often for sure

my pc specs:
x399 designare ex (bios f12i)
amd 2990wx
2x2080ti with latest nvidia drivers
4x16gb g-skill f4-3200c16
ssd samsung 970pro
kraken x72

thanks a lot in advance

 

[Sysnative Windows Update]

Hi!

Any errors in the Event Viewer?

 

[Digerati]

Two new power hungry video cards? What power supply? Did you try with just one card first? Were you running with 3 x 16GB of RAM before this upgrade with no problems?

 

[theanswer03]

Hi!

Any errors in the Event Viewer?

thanks man for the fast reply! so in the event viewer, in the application tab, i've found this esent quite recurring but no idea of what it is. but for what im seeing is just when im using 3dsmax or photoshop that system randomlly freeze exepct the mouse and the win10 menu, and im unable to restart and have to hard reset. one thing i've done now, and i've noticed is that the only driver was obsolete, 2006 standard windows driver, was the nvme ssd controller. I just updated it and system is way faster now but dont know yet if that might be the problem

 

[theanswer03]

Two new power hungry video cards? What power supply? Did you try with just one card first? Were you running with 3 x 16GB of RAM before this upgrade with no problems?

thanks for reply man. power supply is a corsair hx 1200w, i doubt is a power problem

 

[theanswer03]

these kind of crashes, could be due to c-global state and amd cool&quiet, enabled from bios?

 

[Digerati]

If me, I would pull one graphics card and 2 sticks of RAM and see what happens.

 

[theanswer03]

problem solved guys; disabled all 3rd parts services in msconfig panel; now no more crashes. dont know which one is the guilty one but for sure it's not hardware problem. thanks for ur support btw

 

[x BlueRobot]

Thanks for letting us know, as a suggestion, it may be worthwhile enabling one service at a time and then rebooting in between to help you identify which service was causing the issue.