SysnativeFileCollectionApp version 5.0.0 Causes me a blue screen.

KEVERD · Dec 20, 2023

I had another bluescreen issue, and downloaded the Sysnative File Collection App to help diagnose the problem.

However SysnativeFileCollectionApp version 5.0.0 caused a blue screen.

I didn't know how to solve my first problem, and I certainly am out of ideas on this one.

Please let me know if you need additional information.

Thank you.

xilolee · Dec 20, 2023

Hi!

Try the previous version (4.6.1).

x BlueRobot · Dec 21, 2023

The app is very unlikely to have caused your latest crash and it is just a coincident that your machine crashed while running the app. Could you please try again?

KEVERD · Dec 21, 2023

x BlueRobot said:
The app is very unlikely to have caused your latest crash and it is just a coincident that your machine crashed while running the app. Could you please try again?

It crashed as soon as I clicked the .exe. I can't see how it wasn't the app. I have no issues with random bluescreens.

KEVERD · Dec 21, 2023

xilolee said:
Hi!

Try the previous version (4.6.1)

Fortunately, the previous version didn't crash my computer. I will mention that it seems like it requires me to not have my system info open as it only was able to finish when I closed it, and collecting system information was the last task it seemed to be stuck on. I've included the output here:

ET_Explorer · Dec 21, 2023

KEVERD said:
Fortunately, the previous version didn't crash my computer. I will mention that it seems like it requires me to not have my system info open as it only was able to finish when I closed it, and collecting system information was the last task it seemed to be stuck on. I've included the output here:

You posted a "Sysnative File Collection" is there something wrong with your computer?

KEVERD · Dec 22, 2023

ET_Explorer said:
You posted a "Sysnative File Collection" is there something wrong with your computer?

As mentioned, I was trying to solve a blue screen issue. Yes.

SQx · Dec 30, 2023

Hi KEVERD,

1) One of the dumps shows that one of McAfee driver was culprit:

Code:

*** WARNING: Unable to verify timestamp for mfeavfk.sys

At the same time the drivers are too old.

Code:

fffff807`4d200000 fffff807`4d280000   mfeaack                                 mfeaack.sys                                    Tue Nov  5 10:43:05 2019 (5DC19889)
fffff807`4d290000 fffff807`4d2ed000   mfeavfk                                 mfeavfk.sys                                    Tue Nov  5 10:36:13 2019 (5DC196ED)
fffff807`4d2f0000 fffff807`4d370000   mfefirek                                mfefirek.sys                                   Tue Nov  5 10:38:16 2019 (5DC19768)
fffff807`0e840000 fffff807`0e93d000   mfehidk                                 mfehidk.sys                                    Tue Nov  5 10:34:46 2019 (5DC19696)
fffff807`4d380000 fffff807`4d39f000   mfeplk                                  mfeplk.sys                                     Tue Nov  5 10:43:18 2019 (5DC19896)
fffff807`0f250000 fffff807`0f2a9000   mfewfpk                                 mfewfpk.sys                                    Tue Nov  5 10:35:07 2019 (5DC196AB)

Could you tell me if you still have McAfee antivirus?

2) Please let us know if you have tried to install the latest Nvidia Drivers?
Like this one was mentioned that the following bugs were fixed:

[Notebook] GPU can become frozen in maximum performance state [4364631]
Random Bugcheck may be observed on certain systems

Search

Search

SysnativeFileCollectionApp version 5.0.0 Causes me a blue screen.

KEVERD

New member

xilolee

Moderator

x BlueRobot

Administrator

KEVERD

New member

KEVERD

New member

Attachments

ET_Explorer

Member

KEVERD

New member

SQx

BSOD Kernel Dump Analyst