Hi,
The attached DMP file is of the
PAGE_FAULT_IN_NONPAGED_AREA (50) bug check.
This indicates that invalid system memory has been referenced.
Bug check 0x50 usually occurs after the installation of faulty hardware or in the event of failure of installed hardware (usually related to defective RAM, be it main memory, L2 RAM cache, or video RAM).
Another common cause is the installation of a faulty system service.
Antivirus software can also trigger this error, as can a corrupted NTFS volume.
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It's a verifier enabled dump and is failing to detect a driver in violation which likely indicates hardware issues -
DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
You said you removed Daemon Tools above per Tomas' instructions, but after checking the modules list I still see its name but the .sys is not present. Double check to ensure it's gone - C:\Windows\System32\Drivers (look for dtsoftbus01.sys). If it's there, rename it to dtsoftbus01.old.
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Let's also go ahead and run a Memtest for NO LESS than ~8 passes (several hours) to test the health of your RAM. If you get no errors with Memtest after at least 8 passes, move on to chkdsk and Seatools for testing your hard disk:
Chkdsk:
There are various ways to run Chkdsk~
Method 1:
Start > Search bar > Type cmd (right click run as admin to execute Elevated CMD)
Elevated CMD should now be opened, type the following:
chkdsk x: /r
x implies your drive letter, so if your hard drive in question is letter c, it would be:
chkdsk c: /r
Restart system and let chkdsk run.
Method 2:
Open the "Computer" window
Right-click on the drive in question
Select the "Tools" tab
In the Error-checking area, click <Check Now>.
If you'd like to get a log file that contains the chkdsk results, do the following:
Press Windows Key + R and type powershell.exe in the run box
Paste the following command and press enter afterwards:
get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt
This will output a .txt file on your Desktop containing the results of the chkdsk.
If chkdsk turns out okay, run Seatools -
SeaTools | Seagate
You can run it via Windows or DOS. Do note that the only difference is simply the environment you're running it in. In Windows, if you are having what you believe to be device driver related issues that may cause conflicts or false positive, it may be a wise decision to choose the most minimal testing environment (DOS).
Run all tests EXCEPT: Fix All, Long Generic, and anything Advanced.
Regards,
Patrick
