[SOLVED] Stuck unable to update from 20H2 using media creation tool, SFC Scan, DISM and SFCFix all come back ok

screenshot of error attached, via windows 11 update however same error for windows 10 update
 

Attachments

  • winupdateerror.png
    winupdateerror.png
    10.6 KB · Views: 8
sc0rch22 said:
Attached my Setupact.log
Click to expand...
Apologies, my original message was omitted just realised.

Hello Team,

I had some issues a few years ago and you were able to help, i have been stuck not being able to update to the next version for a while and tried windows 11 and still stuck.

I really appreciate any help you can provide!

Thanks team!
 
Hi,

Please upload the following logfiles.

  • Open Windows Explorer and browse to the C:\Windows\INF folder.
  • Right-click on the file setupapi.dev.log and choose Send to > Compressed (zipped) folder.
  • Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
  • Click on the Yes button here.
618e949e09fef-CBS-Folder.png

  • Attach the file setupapi.dev.zip in your next reply.

  • Open Windows Explorer and browse to the C:\Windows\Logs folder.
  • Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
  • Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
  • Click on the Yes button here.
618e949e09fef-CBS-Folder.png

  • Attach the file CBS.zip to your next reply.
 
Open an elevated command prompt and run the following command. Attach Dirlist.txt to your next post.
Code: 
dir /s /a %systemroot%\System32\DriverStore\FileRepository\net1ic64.inf_amd64_5f033e913d34d111 > "%userprofile%\Desktop\Dirlist.txt"
 
Download
56f31e53c97da-SFCFix.PNG
SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.
 

Attachments

Hi,

Please try to update Windows and let me know the result, if it fails attach a new copy of the CBS log.
 
You're welcome. Hopefully the update/upgrade will succeed after replacing the problematic driver package. (y)
 
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