[SOLVED] Stuck on Win10 version 1909

M

metroid788

Member
Joined
Sep 27, 2022
Posts
24
Hello, I have been stuck on version 1909 for the better part of a year. I constantly get windows updates notifications to update to 21H2 but every time I try to do so it fails. I have ensured there is enough disk space, as well as attempted to manually upgrade via the Media Creation tool. Short of a complete reinstall (something I don't want to do) I have tried random solutions found on Google but to no avail. I have attached a zipped CBS folder and the components scanner file. Any help would be appreciated!
 

Attachments

Hi and welcome to Sysnative,

Follow these instructions to install an update with DISM.
  • Open the Start menu of Windows and type CMD.
  • When you see Command Prompt on the list, select the option Run as administrator.
  • Copy and paste the following command into it, and press enter. (Leave the CMD window open!)
Code: 
MD C:\WUTemp
  • Now, download the attachement (SSU-19041.1677-x64.zip) to: C:\WUTemp - Or copy this file from the download directory to C:\WUTemp. (Important!)
  • Extract the ZIP-file in C:\WUTemp.

  • Copy and paste the following commands one at a time into the command prompt and press enter after each.
Code: 
CD C:\WUTemp
DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\SSU-19041.1677-x64.cab
  • Let me know if it says it was successful or if there are any errors. Or take a screenshot of the command prompt window and paste it into your next reply.
 

Attachments

Had the following error:

Code: 
Microsoft Windows [Version 10.0.18363.2274]

(c) 2019 Microsoft Corporation. All rights reserved.



C:\WINDOWS\system32>MD C:\WUTemp



C:\WINDOWS\system32>CD C:\WUTemp



C:\WUTemp>DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\SSU-19041.1677-x64.cab



Deployment Image Servicing and Management tool

Version: 10.0.18362.1379



Image Version: 10.0.18363.2274



Processing 1 of 1 - Adding package Package_for_ServicingStack_1677~31bf3856ad364e35~amd64~~19041.1677.1.1

[==========================100.0%==========================]



Error: 0x800f081e



The specified package is not applicable to this image.



The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log
 
Hi,

Follow these instructions again to install an update with DISM.
  • Now, download the following update (KB5014032) to: C:\WUTemp - Or copy this file from the download directory to C:\WUTemp. (Important!)
  • Downloadlink: KB5014032
  • Open the Start menu of Windows and type CMD.
  • When you see Command Prompt on the list, select the option Run as administrator.
  • Copy and paste the following commands one at a time into the command prompt and press enter after each.
Code: 
CD C:\WUTemp
EXPAND.exe ssu-19041.1704-x64_70e350118b85fdae082ab7fde8165a947341ba1a.msu -f:* C:\WUTemp
DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\SSU-19041.1704-x64.cab

Let me know if it says it was successful or if there are any errors. Or take a screenshot of the command prompt window and paste it into your next reply.
 
Hello, same error

Code: 
C:\WUTemp>EXPAND.exe ssu-19041.1704-x64_70e350118b85fdae082ab7fde8165a947341ba1a.msu -f:* C:\WUTemp
Microsoft (R) File Expansion Utility
Copyright (c) Microsoft Corporation. All rights reserved.

Adding C:\WUTemp\WSUSSCAN.cab to Extraction Queue
Adding C:\WUTemp\SSU-19041.1704-x64-pkgProperties.txt to Extraction Queue
Adding C:\WUTemp\SSU-19041.1704-x64.xml to Extraction Queue
Adding C:\WUTemp\SSU-19041.1704-x64.cab to Extraction Queue

Expanding Files ....

Expanding Files Complete ...
4 files total.

C:\WUTemp>DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\SSU-19041.1704-x64.cab

Deployment Image Servicing and Management tool
Version: 10.0.18362.1379

Image Version: 10.0.18363.2274

Processing 1 of 1 - Adding package Package_for_ServicingStack_1704~31bf3856ad364e35~amd64~~19041.1704.1.4
[==========================100.0%==========================]

Error: 0x800f081e

The specified package is not applicable to this image.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

C:\WUTemp>
 
Follow these instructions again to install an update with DISM.
  • Now, download the following update (KB4567523) to: C:\WUTemp - Or copy this file from the download directory to C:\WUTemp. (Important!)
  • Downloadlink: KB4567523
  • Open the Start menu of Windows and type CMD.
  • When you see Command Prompt on the list, select the option Run as administrator.
  • Copy and paste the following commands one at a time into the command prompt and press enter after each.
Code: 
CD C:\WUTemp
EXPAND.exe windows10.0-kb4567523-x64_34b4dbb86f35d25ce4cb839aa4007079323507d3.msu -f:* C:\WUTemp
DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\Windows10.0-KB4567523-x64_PSFX.cab

Let me know if it says it was successful or if there are any errors.
 
Same error

Code: 
C:\WUTemp>EXPAND.exe windows10.0-kb4567523-x64_34b4dbb86f35d25ce4cb839aa4007079323507d3.msu -f:* C:\WUTemp
Microsoft (R) File Expansion Utility
Copyright (c) Microsoft Corporation. All rights reserved.

Adding C:\WUTemp\WSUSSCAN.cab to Extraction Queue
Adding C:\WUTemp\Windows10.0-KB4567523-x64_PSFX.cab to Extraction Queue
Adding C:\WUTemp\Windows10.0-KB4567523-x64-pkgProperties_PSFX.txt to Extraction Queue
Adding C:\WUTemp\Windows10.0-KB4567523-x64_PSFX.xml to Extraction Queue

Expanding Files ....

Expanding Files Complete ...
4 files total.

C:\WUTemp>DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\Windows10.0-KB4567523-x64_PSFX.cab

Deployment Image Servicing and Management tool
Version: 10.0.18362.1379

Image Version: 10.0.18363.2274

Processing 1 of 1 - Adding package Package_for_RollupFix~31bf3856ad364e35~amd64~~19041.331.1.0
[==========================100.0%==========================]

Error: 0x800f081e

The specified package is not applicable to this image.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log
 
Open an elevated commandprompt and run the following command. Attach UpdateList.txt to your next post.
Code: 
wmic qfe list brief /format:texttablewsys > "%userprofile%\Desktop\UpdateList.txt"
 
Please run FRST with the attached Fixlist to check the Servicing Stack versions on this machine.

Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

  • Download the attachment fixlist.txt and save it to your desktop.
  • Right-click on FRST.exe and select "Run as administrator".
  • Press the Fix button.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally.
  • When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  • Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

Follow these instructions again to install an update with DISM.
  • Now, download the following update (KB4560366) to: C:\WUTemp - Or copy this file from the download directory to C:\WUTemp. (Important!)
  • Downloadlink: KB4560366
  • Open the Start menu of Windows and type CMD.
  • When you see Command Prompt on the list, select the option Run as administrator.
  • Copy and paste the following commands one at a time into the command prompt and press enter after each.
Code: 
CD C:\WUTemp
EXPAND.exe windows10.0-kb4560366-x64_653c88cde27a1adff38843c1b054fbbcef380b6f.msu -f:* C:\WUTemp
DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\Windows10.0-KB4560366-x64.cab

Let me know if it says it was successful or if there are any errors.
 
Same error


Code: 
C:\WUTemp>EXPAND.exe windows10.0-kb4560366-x64_653c88cde27a1adff38843c1b054fbbcef380b6f.msu -f:* C:\WUTemp
Microsoft (R) File Expansion Utility
Copyright (c) Microsoft Corporation. All rights reserved.

Adding C:\WUTemp\WSUSSCAN.cab to Extraction Queue
Adding C:\WUTemp\Windows10.0-KB4560366-x64.cab to Extraction Queue
Adding C:\WUTemp\Windows10.0-KB4560366-x64-pkgProperties.txt to Extraction Queue
Adding C:\WUTemp\Windows10.0-KB4560366-x64.xml to Extraction Queue

Expanding Files ....

Expanding Files Complete ...
4 files total.

C:\WUTemp>DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\Windows10.0-KB4560366-x64.cab

Deployment Image Servicing and Management tool
Version: 10.0.18362.1379

Image Version: 10.0.18363.2274

Processing 1 of 1 - Adding package Package_for_KB4560366~31bf3856ad364e35~amd64~~19041.329.1.2
[==========================100.0%==========================]

Error: 0x800f081e

The specified package is not applicable to this image.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log
 
Rich (BB code): 
Security Update               KB5014029               NT AUTHORITY\SYSTEM  5/12/2022
Security Update               KB5011573               NT AUTHORITY\SYSTEM  3/15/2022
There is something strange with the above SSU's, because they are not documented by Microsoft. Could you please try to remove both updates.

Follow these instructions to remove an update.
  • Open the Start menu of Windows and type the command CMD
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • When command prompt opens, copy and paste the following command into it, then press enter.
Code: 
wusa /uninstall /KB:5014029
  • Let me know if it says it was successful or if there are any errors. Or take a screenshot of the command prompt window and paste it into your next reply.

and:

Code: 
wusa /uninstall /KB:5011573
 
Last edited:
Maxstar said:
Rich (BB code): 
Security Update               KB5014029               NT AUTHORITY\SYSTEM  5/12/2022
Security Update               KB5011573               NT AUTHORITY\SYSTEM  3/15/2022
There is something strange with the above SSU's, because they are not documented by Microsoft. Could you please try to remove both updates.

Follow these instructions to remove an update.
  • Open the Start menu of Windows and type the command CMD
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • When command prompt opens, copy and paste the following command into it, then press enter.
Code: 
wusa /uninstall /KB:5014029
  • Let me know if it says it was successful or if there are any errors. Or take a screenshot of the command prompt window and paste it into your next reply.

and:

Code: 
wusa /uninstall /KB:5011573
Click to expand...
I Might be grasping at straws, but could it be related to being on Windows 10 Education edition?
 
Every Servicing Stack Update is suitable for all Windows 10 editions, there is only a difference in architecture (x86/x64). So could you please try to remove both using the instructions in the previous post.

Question: Have you tried to update this system with WSUS Offline?
 
Last edited:
Could you please try the following, if it fails attach a new copy of the CBS log.

Download the
61c988c2082b1-updateassistent.png
Windows 10 Update Assistant to your desktop.
  • Right-click on Windows10Upgrade9252.exe and select the option: Run as administrator.
  • Press the Update now button, click after the compatibility check on Next.
  • The Update Assistant will now download the latest Feature Update.
  • After verifying the download, the Feature Update will be installed.
  • When this process is ready, click on the Restart now button to complete the installation.
 
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