[SOLVED] Storport.sys high latency; FIX: I changed "controller IDE ATA/ATAPI" (device manager) from "AMD SATA controller" to "Controller AHCI SATA standard"

leoni1996

New member
Joined
Apr 12, 2020
Posts
2
Hello,
it's been a week that i have this high latency problem. It occurs randomly, sometimes is just a fast and not painfull one, other times is non stop till i restart the pc ( even tho it doesn't restart, it just keep loating till it gives me an error and force restart).
I've installed LatencyMon to find out what gives the problem, and it result to be storport.sys with over 100k latency.

System Manufacturer? Self build pc, Asus Mobo, AMD CPU
Laptop or Desktop? Desktop
OS ? Windows 10 64 bit ver 1909 Build SO 18363.752
Service pack? don't know what it is
What was original installed OS on system? Fresh install of Win 10 through Microsoft tool
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Purchased an OEM key
Age of system? (hardware) almost 3 weeks
Age of OS installation? as above
Have you re-installed the OS? reinstalled 3 times, but this problem happened only after the last one
CPU Ryzen 7 3700X
RAM (brand, EXACT model, what slots are you using?) Viper steel PVS416G373C7K ( 2nd and 4th for dual channel, set on BIOS to 3733 Mhz)
Video Card atm a GeForce GTX 760, with the new build i bought an RX 5700 XT but gave me a lot of driver problems and had a refound
MotherBoard - (if NOT a laptop) Asus Prime X570-PRO
Power Supply - brand & wattage (if laptop, skip this one) Corsaris RM750X
Is driver verifier enabled or disabled? Don't know what it is
What security software are you using? Firewall
Are you using proxy, vpn, ipfilters or similar software? VPN built-in Opera browser
Are you using Disk Image tools? no
Are you currently under/overclocking? no


i tried to create the trace.etl but im stuck to the " xperf -d "%userprofile%\Desktop\trace.etl" " step.
 

Attachments

Hi leoni1996. 🖖

Ram isn't in the QVL list.
Suggested DRAM frequency is 3200.
Old Logitech gaming software: most updated Software Version: 9.02.65 - 2018-10-08
New motherboard bios available.
 
I solved the problem by switching my "controller IDE ATA/ATAPI" in the device manager from AMD SATA controller to Controller AHCI SATA standard.
Now i need to test if the HDD and SSD will still be read even with these drivers, i unplugged them week ago for tests purposes.
 

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