[SOLVED] Stop Windows 10 from attempting to download and install

C

campbell

Well-known member
Joined
Sep 21, 2015
Posts
60
On my laptop (Win7) I have a number of outstanding windows updates (46). When I try to install them, it always starts downloading windows 10. I hit cancel, because I have 3rd party software that is incompatible with Win 10 still.

This happens every time. I have not installed KB3035583, I do not have the white windows icon on my task bar. I don't know what to do, to get the other updates to install and stop it from trying to download and install Windows 10.

I used the disk cleanup tool and told it to remove temporary installation files, but that didn't help.

thanks,
-chuck
 
campbell said:
On my laptop (Win7) I have a number of outstanding windows updates (46). When I try to install them, it always starts downloading windows 10. I hit cancel, because I have 3rd party software that is incompatible with Win 10 still.

This happens every time. I have not installed KB3035583, I do not have the white windows icon on my task bar. I don't know what to do, to get the other updates to install and stop it from trying to download and install Windows 10.

I used the disk cleanup tool and told it to remove temporary installation files, but that didn't help.

thanks,
-chuck
Click to expand...

Here is the output from SFXFix:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-11-11 10:44:09.100
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-11-11 10:47:24.587
----------------------EOF-----------------------

I'll upload the CBS directory as soon as adobe flash updates.

-chuck
 
Hi campbell :)

This is a glitch in the Windows Update panel right now. As long as you don't have the Upgrade to Windows 10 checked in your update list, all the other updates you checked will be installed, even if it says that it's currently downloading Windows 10. I had it happen on a few of my VMs and the Windows 10 upgrade was never downloaded once. So start your installation, give it some time and you're updates will be installed normally.
 
Some of the updated failed (8 of them). I rebooted and started Windows update again to re-rtry those that failed, and it goes straight to the Downloading Windows 10 again. Is it going to keep doing this? It takes a long time for updates to run this way.

-chuck
 
Yes, it'll keep on doing this sadly since it's a "bug" with the Windows Update interface. However, if your updates are failing, the issue lies somewhere else. Follow the instructions below please.

EndqYRa.png
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
 
Aura said:
Yes, it'll keep on doing this sadly since it's a "bug" with the Windows Update interface. However, if your updates are failing, the issue lies somewhere else. Follow the instructions below please.

EndqYRa.png
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
Click to expand...


I restarted and re-ran the Windows update. All outstanding updates were successful, but it still does the Windows 10 thing, and takes a LOT longer than it used to do.

-chuck
 
My Instructor asked me to check a specific key for this issue, follow the instructions below please.

EndqYRa.png
Export Custom Registry Key
Follow the instructions below to export the key specified below from the Registry and upload it.
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select [img=http://i.imgur.com/Spcusrh.png]Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" "%userprofile%\Desktop\Export.txt"
  • A file called Export.txt will appear on your desktop;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL here;
 
Aura said:
My Instructor asked me to check a specific key for this issue, follow the instructions below please.
EndqYRa.png
Export Custom Registry Key Follow the instructions below to export the key specified below from the Registry and upload it.
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select [img=http://i.imgur.com/Spcusrh.png]Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" "%userprofile%\Desktop\Export.txt"
  • A file called Export.txt will appear on your desktop;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL here;
Click to expand...
Here is the exported key: https://www.dropbox.com/s/xexox00ogig956g/hermesExport.zip?dl=0
 
Alright, follow the instructions below please.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFixScript.txt and move the file to your Desktop;
    Note: Make sure that the file is named SFCFixScript.txt, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
    1p8eDnI.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
SFCFixScript.txt
 
Here is the result: SFCFix version 2.4.5.0 by niemiro. Start time: 2015-11-11 19:48:07.465 Microsoft Windows 7 Service Pack 1 - amd64 Using .txt script file at C:\Users\campbell\Desktop\SFCFixScript.txt [0] RegistryScript:: Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade. Successfully imported registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade. Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade. RegistryScript:: directive completed successfully. Successfully processed all directives. SFCFix version 2.4.5.0 by niemiro has completed. Currently storing 1 datablocks. Finish time: 2015-11-11 19:48:10.115 Script hash: BR1Tthd/aA6sftbn4THREPDyQjulnr71SxbKUm+r75s= ----------------------EOF-----------------------
 
It means that it's already set on it. Alright, check every item in the list and proceed to the clean up.
 
Alright, now check for Windows Updates again and install them (if there's any you need). Do you still get the "Download Windows 10" message?
 
Windows ia up to date, so I can't tell yet if this fixes the issue. I'll have to wait for an new update.
 
The next Patch Tuesday is in a month, unless Microsoft releases out of bound updates (which I'm sure they'll do), so you can test then.
 
OK, thanks for your help. As soon as I see another update, I'll drop a note here.

-chuck
 
No problem chuck, you're welcome :)
 
One important update available this morning. I said to do it, and it went straight to the "Downloading Windows 10" again. It only stayed there for a minute this time, and then finished the other update quickly.

-chuck
 
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