Steam issue

DR M · Aug 27, 2023

Hi.

I have a problem with playing Steam games on my Windows 11 computer. I am not sure when the issue began. I go to my Steam account, start the game and I get a black square screen (I cant even make it larger) and only sound.

Reminder: I had this issue before, and I think there was no issue before we changed the graphics? But as I said before, I am not sure when this began.

In the Device Manager, I have AMD and NVidia as Display adapters. They are both updated. I tried disabled each one, one by one, restarted, but still the problem is there.

Ideas? Let me know if you want me to provide more details.

xrobwx71 · Aug 27, 2023

Run the Sysnative tool post it and let one of the guys look at the dumps if there are any.

Have you updated your BIOS recently?

DR M · Aug 27, 2023

Thanks, Rob.

No BIOS update.

Here it is:

xrobwx71 · Aug 27, 2023

What is the Tobii Eye Tracking software? Can you disable it and try the game?

And the Killer Intelligence Center. Killer software has a reputation for causing issues. If you don't use it, uninstall it.

If you need the Killer driver for this:

Code:

Killer(R) Wi-Fi 6 AX1650x 160MHz Wireless Network Adapter

Only install the driver and not the software.

DR M · Aug 27, 2023

I uninstalled Tobii and Killer Intelligence Center. Steam issue not resolved.

xrobwx71 · Aug 27, 2023

Looking back on the old thread, I still think the integrated graphic chip is somehow conflicting with the Primary.

Do you have any issues playing Youtube videos?

7PM there correct? I only ask to get it straight in my head the time difference.

DR M · Aug 27, 2023

I have no problems with Youtube. Just with Steam, and to be honest I don't use it often. It just came to me to play Commandos, Behind Enemy Lines, today!

Yes, it is 19:19 right now, and I'll be away from the computer in a while.

xrobwx71 · Aug 27, 2023

Ok, whenever it is conveinent for you.

laptops and netbooks :: legion series :: legion 7 16achg6 :: 82n6 - Lenovo Support US

Is this your model? If so, there is a BIOS update.

There is also an Nvidia GPU driver update

NVIDIA GFE Driver for Windows 11 (64-bit) - Legion 7-16ACHg6 - Lenovo Support US

DR M · Aug 27, 2023

Rob, I downloaded and installed the new BIOS update as well as the NVidia driver update. Steam works properly now.

Another coffee to you by me! Thank you!

Isn't it strange that from Device Manager I got the message that the drivers are up to date? Now I installed the System Update by Lenovo, so I can check from time to time the system.

xrobwx71 · Aug 28, 2023

DR M said:
Another coffee to you by me! Thank you!

Yes, I missed my flight but I don't forget!

DR M · Sep 15, 2023

An update on this:

After updating NVidia and BIOS, the settings in BIOS changed automatically, with Discrete graphics (NVidia) enabled and Dynamic disabled. Steam worked fine, as I mentioned above, but again I started having the issues described here. Since I don't use Steam very often, I disabled Discrete and enabled Dynamic again. Now the computer works fine, but Steam does not.

Is there a way to resolve these issues, having everything work fine?

xrobwx71 · Sep 15, 2023

First, enable the discreet graphics, reboot. Then-can you uninstall Steam with Revo or similar and re-install?

I had a laptop that did not want to let go of the integrated/dynamic graphics but I can't remember what I did to fix it. It has an Ubuntu derivative named Backbox installed on it now.

DR M · Sep 15, 2023

Rob, the thing is that when the discrete graphics are enabled, the computer doesn't run well.

xrobwx71 · Sep 15, 2023

And you've tried removing the driver with DDU in safemode? Utilizing DDU Display Driver Uninstaller Properly

Then to re-install use NVCleaninstall to re-install.

DR M · Sep 16, 2023

Thanks, Rob. I'll try the above at some point.

DR M · Oct 22, 2023

Rob, I just did the above recommendations. Now, I'll see if my computer crashes again, when using the discrete graphics. I'll give it a week maximum.

DR M · Oct 29, 2023

It seems that no freezing, after uninstalling and reinstalling the driver. One issue remains, however: when I choose a movie from Netflix, there is audio with no video. I read that this may be due to a non updated driver, but this is not the issue now. When this happens, even the Control-Alt-Delete doesn't help. The Task Manager appears for a few seconds and then disappears, giving its place to the black screen of Netflix.

xrobwx71 · Oct 29, 2023

SysnativeBSODCollectionApp

Run this and upload the output. I'm mainly looking to see if the Event Viewer may shed some light.

DR M · Oct 29, 2023

Here it is.

xrobwx71 · Oct 29, 2023

DR M said:
even the Control-Alt-Delete doesn't help

What does work? ALt-Tab or Shutdown with power button?

@x BlueRobot or @ubuysa

Could one of you look at the dumps, please? They still seem to point to the Nvidia driver but I don't know how to proceed further or drill down.

Steam issue

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