[SOLVED] Startup Error - BAD SYSTEM CONFIG INFO

D

ddibowski

Contributor
Joined
Sep 27, 2015
Posts
35
I have a PC that will not boot. I support the PC for a lady who was not able to tell me anything about what was going on when it started to fail. In her mind it was working and now it is doing this. The first screen says your device ran into a problem and needs to restart. At the bottom of the screen, it says BAD_SYSTEM_CONFIG_INFO. There are several screens that follow - Preparing automatic repair, Diagnosing your PC, then Attempting repairs. Then - Automatic Repair couldn't repair the PC.

This is a Dell Inspiron 3670 destop.
I installed Wndows 10 in 2020 - although the Continue button says "Exit and Continue to Windows 11. I'm not sure if Windows 11 has been (or attempted to be) installed.

In Troubleshooting, Advanced Options, I have attempted Startup Repair, Uninstalled Quality and Feature Updates, and System Restore. Both system restores failed. The second newest restore failed with the message " System failed to extract the file: (C:\Windows\service\Packages|PA11B50~1.CAT) from the restore point. (0x80071160)".

Command prompt I ran sfc /scannow. I got the message: Verification 100% complete. Windows Resource Protection could not perform the requested operation.

Under Troubleshoot I did not attempt Reset this PC or Factory Image Restore because I wanted advice before that.

I looked at the Sysnative BSOD Posting Instructions. Since I can't use that PC I am going to need some guidance to get information off of it. I have downloaded Sysnative BSOD Dump + System File Collection App to a thumb drive and found the thumb drive on the bad PC using Command Line. But I'm not sure how to execute it and where the dump will be written.

So I would appreciate any help. Thanks

Don
 
Hi,

The Sysnative BSOD collection tool is of no use when you cannot boot.

In the Windows directory in the command line, there will be a Minidump folder containing dump files. Could you copy those to the thumb drive and upload them here. You will need to create a zip file of them first on a different computer.

Have you seen any other errors besides the bad_system_config error?
 
I would also check for the MEMORY.DMP too which should be available here:

Rich (BB code): 
dir %systemroot%\MEMORY.DMP
 
Thanks for your quick responses.

Unfortunately, I was not able to find the minidump folder or memeory.dmp. I hope I was looking in the right place.

When I go to command line it directs me to the X drive. Thinking the C drive may be different I have attached files of the windows directory of both.
 
I don't see my attached files in the previous post, so I am reposting to make sure they are attached and including the files in the post

Volume in drive C is OS
Volume Serial Number is B893-A58C

Directory of C:\Windows

08/17/2022 09:34 AM <DIR> .
06/05/2021 05:16 AM <DIR> addins
05/27/2022 07:05 AM <DIR> appcompat
07/13/2022 07:16 AM <DIR> apppatch
09/05/2022 07:53 AM <DIR> AppReadiness
05/26/2022 07:11 AM <DIR> assembly
08/17/2022 09:33 AM <DIR> bcastdvr
05/26/2022 10:36 AM 102,400 bfsvc.exe
06/05/2021 04:10 AM <DIR> Boot
06/05/2021 04:10 AM <DIR> Branding
06/05/2021 05:09 AM <DIR> BrowserCore
10/01/2020 07:27 AM 7,951 BRRBCOM.INI
08/13/2022 07:25 AM <DIR> CbsTemp
05/26/2022 07:23 AM 12,093 comsetup.log
06/05/2021 04:10 AM <DIR> Containers
06/05/2021 04:06 AM 23,461 Core.xml
03/18/2019 08:46 PM 33,951 CoreSingleLanguage.xml
12/07/2019 04:52 PM 12 csup.txt
06/05/2021 04:10 AM <DIR> Cursors
05/26/2022 07:03 AM <DIR> debug
05/26/2022 07:24 AM 17,148 diagerr.xml
06/05/2021 04:10 AM <DIR> diagnostics
05/26/2022 10:50 AM <DIR> DiagTrack
05/26/2022 07:24 AM 17,148 diagwrn.xml
06/05/2021 05:09 AM <DIR> DigitalLocker
05/26/2022 10:50 AM 1,156 DtcInstall.log
05/26/2022 10:50 AM <DIR> en-US
08/13/2022 07:09 AM 5,025,904 explorer.exe
06/05/2021 04:10 AM <DIR> GameBarPresenceWriter
06/05/2021 04:10 AM <DIR> Globalization
06/05/2021 05:09 AM <DIR> Help
05/26/2022 10:39 AM 1,101,824 HelpPane.exe
06/05/2021 04:06 AM 36,864 hh.exe
06/05/2021 04:10 AM <DIR> IdentityCRL
05/26/2022 10:50 AM <DIR> IME
08/17/2022 09:33 AM <DIR> ImmersiveControlPanel
09/05/2022 07:01 AM <DIR> INF
06/05/2021 04:10 AM <DIR> InputMethod
09/20/2020 02:32 PM <DIR> Intel
01/07/2020 07:56 AM 0 invcol.tmp
06/05/2021 04:10 AM <DIR> L2Schemas
05/26/2022 11:02 AM <DIR> LiveKernelReports
09/21/2022 08:16 AM <DIR> Logs
06/05/2021 04:10 AM <DIR> Media
06/05/2021 04:05 AM 43,131 mib.bin
09/05/2022 07:49 AM <DIR> Microsoft.NET
06/05/2021 04:10 AM <DIR> Migration
06/05/2021 04:10 AM <DIR> ModemLogs
05/26/2022 10:42 AM 348,160 notepad.exe
06/05/2021 05:10 AM <DIR> OCR
06/05/2021 04:10 AM <DIR> Offline Web Pages
12/07/2019 05:53 PM <DIR> Options
06/07/2022 09:06 AM <DIR> Panther
06/05/2021 04:10 AM <DIR> Performance
08/18/2022 06:22 AM 310,318 PFRO.log
06/05/2021 04:10 AM <DIR> PLA
07/13/2022 07:16 AM <DIR> PolicyDefinitions
09/06/2022 05:36 AM <DIR> Prefetch
05/26/2022 07:44 AM <DIR> PrintDialog
08/17/2022 09:33 AM <DIR> Provisioning
05/26/2022 10:40 AM 397,312 regedit.exe
05/26/2022 07:26 AM <DIR> Registration
06/05/2021 04:10 AM <DIR> rescache
06/05/2021 04:10 AM <DIR> Resources
01/15/2018 01:40 PM 2,856,800 RtlExUpd.dll
06/05/2021 04:10 AM <DIR> SchCache
06/05/2021 04:10 AM <DIR> schemas
12/07/2019 05:17 PM <DIR> scratch
06/05/2021 04:10 AM <DIR> security
05/26/2022 10:59 AM <DIR> ServiceProfiles
05/26/2022 11:02 AM <DIR> ServiceState
05/27/2022 07:47 AM <DIR> servicing
05/26/2022 11:02 AM <DIR> Setup
08/17/2022 09:34 AM 7,792 setupact.log
05/26/2022 07:05 AM 0 setuperr.log
06/17/2022 07:44 AM <DIR> ShellComponents
08/17/2022 09:33 AM <DIR> ShellExperiences
06/05/2021 04:10 AM <DIR> SKB
05/26/2022 07:25 AM <DIR> SoftwareDistribution
06/05/2021 04:10 AM <DIR> Speech
06/05/2021 04:10 AM <DIR> Speech_OneCore
07/12/2022 10:31 AM 192,512 splwow64.exe
06/05/2021 04:10 AM <DIR> System
03/18/2019 08:49 PM 219 system.ini
09/05/2022 07:01 AM <DIR> System32
06/05/2021 05:17 AM <DIR> SystemApps
08/17/2022 09:33 AM <DIR> SystemResources
09/07/2022 07:38 AM <DIR> SystemTemp
08/17/2022 09:33 AM <DIR> SysWOW64
06/05/2021 04:10 AM <DIR> TAPI
05/26/2022 07:24 AM <DIR> Tasks
09/07/2022 07:52 AM <DIR> Temp
05/18/2020 12:07 PM <DIR> TextInput
06/05/2021 04:10 AM <DIR> tracing
05/26/2022 11:02 AM <DIR> twain_32
06/05/2021 04:06 AM 68,608 twain_32.dll
06/05/2021 04:10 AM <DIR> UUS
06/05/2021 04:10 AM <DIR> Vss
06/05/2021 04:10 AM <DIR> WaaS
06/05/2021 04:10 AM <DIR> Web
03/18/2019 08:49 PM 92 win.ini
09/06/2022 05:22 AM 276 WindowsUpdate.log
06/05/2021 04:06 AM 12,288 winhlp32.exe
08/22/2022 06:52 AM <DIR> WinSxS
06/05/2021 05:17 AM 316,640 WMSysPr9.prx
05/26/2022 10:44 AM 28,672 write.exe
06/05/2021 04:10 AM <DIR> WUModels
01/10/2020 12:08 PM 396,600 ZAM.krnl.trace
04/11/2022 07:08 AM <DIR> {10CC107B-8C32-4A4E-BCCB-6A59996D982C}
11/09/2021 08:37 AM <DIR> {2F366A08-5179-4948-A3AD-CB3F835A5AD5}
12/07/2019 06:22 PM <DIR> {3B09A32F-B66C-4760-B29B-89662F8950E0}
08/12/2021 10:23 AM <DIR> {427AB09C-B3AD-4EB7-9D73-6D584684FE91}
03/13/2020 11:29 AM <DIR> {586B661E-32B1-4C4C-A072-3E71B9C1E042}
05/09/2020 10:05 AM <DIR> {596E009B-903D-4FD9-A40C-7714DE2E0211}
02/12/2021 07:24 AM <DIR> {6D0E596C-59BC-4529-917C-0B86AFC2823D}
08/15/2022 05:05 AM <DIR> {720045CF-FA40-44D6-9DAB-CE139AA02126}
01/07/2020 01:57 PM <DIR> {D9D526E4-4469-47D1-A5F7-65696A7980DD}
12/14/2020 12:59 PM <DIR> {E78AC032-4356-4C1D-820A-951B0B5EABF6}
29 File(s) 11,359,332 bytes
89 Dir(s) 925,108,551,680 bytes free

Volume in drive X is Boot
Volume Serial Number is D60A-0DC2

Directory of x:\Windows

06/05/2021 04:54 AM <DIR> .
06/05/2021 04:54 AM <DIR> ..
06/05/2021 04:09 AM 98,304 bfsvc.exe
06/05/2021 04:25 AM 36,864 hh.exe
06/05/2021 04:09 AM 348,160 notepad.exe
06/05/2021 04:09 AM 397,312 regedit.exe
06/05/2021 04:10 AM 219 system.ini
06/05/2021 04:10 AM 92 win.ini
06/05/2021 04:11 AM <DIR> AppCompat
06/05/2021 04:11 AM <DIR> apppatch
06/05/2021 04:26 AM <DIR> Boot
06/05/2021 04:11 AM <DIR> Branding
05/21/2022 07:09 AM <DIR> CbsTemp
06/05/2021 04:11 AM <DIR> DiagTrack
06/05/2021 04:26 AM <DIR> en-US
06/05/2021 04:11 AM <DIR> Globalization
06/05/2021 04:25 AM <DIR> Help
05/26/2022 10:24 AM <DIR> INF
06/05/2021 04:54 AM <DIR> L2Schemas
06/05/2021 04:11 AM <DIR> LiveKernelReports
06/05/2021 04:26 AM <DIR> Logs
06/05/2021 04:11 AM <DIR> Microsoft.NET
06/05/2021 04:54 AM <DIR> PLA
06/05/2021 04:25 AM <DIR> PolicyDefinitions
06/05/2021 04:11 AM <DIR> resources
06/05/2021 04:11 AM <DIR> schemas
06/05/2021 04:11 AM <DIR> security
06/05/2021 04:11 AM <DIR> ServiceState
06/05/2021 04:11 AM <DIR> servicing
06/05/2021 04:26 AM <DIR> Speech
05/26/2022 10:24 AM <DIR> System32
06/05/2021 04:55 AM <DIR> SystemResources
06/05/2021 04:11 AM <DIR> SystemTemp
05/26/2022 10:24 AM <DIR> SysWOW64
06/05/2021 04:11 AM <DIR> temp
06/05/2021 04:11 AM <DIR> tracing
06/05/2021 04:11 AM <DIR> Vss
06/05/2021 04:11 AM <DIR> WaaS
05/21/2022 07:09 AM <DIR> WinSxS
09/21/2022 08:16 AM <DIR> Panther
09/21/2022 08:16 AM 1,374 lsasetup.log
09/21/2022 08:16 AM <DIR> ServiceProfiles
09/21/2022 08:16 AM 239 setupact.log
09/21/2022 08:16 AM 0 setuperr.log
09/21/2022 08:16 AM <DIR> debug
9 File(s) 882,564 bytes
36 Dir(s) 530,776,064 bytes free


Sorry for this. Let me know if the files are attached
Don

I see them now. The first time there was no extension.
 

Attachments

Having read your initial post more closely, this doesn't actually appear to be a BSOD issue but rather a startup repair issue. Does the following log file exist?

Rich (BB code): 
C:\Windows\System32\Logfiles\Srt\SrtTrail.txt

Note, that you will need to change the directory to C:\ using the dir command from command prompt.
 
The log file looks fine, you can ignore the last error since it happens on all machines. This is going to be related to a corrupted registry hive. I would suggest attempting to do a repair install using the Windows 11 MCT and then ensuring that you select the option to keep all programs and files.

Please note that since the system doesn't boot, you'll need to boot up the MCT from a working machine and then create the .ISO. You can then place the .ISO onto a bootable DVD or USB and then mount the .ISO from there. Once done, then open the setup.exe and it should give you the option "to upgrade" the system.
 
This would be my first exposure to Windows 11 and I would want to do it on my own PC before I did it on someone else’s. I would be more comfortable with trying to go back to Windows 10. I have a Recovery Disk created when I set up this PC in Jan 2020. I would prefer to use that if possible but only if we could keep all the programs and files. It is important that we keep things looking the same for this client.

I just changed the BIOS to boot from the Recovery Disk and used it to boot the PC and it took me to the “Choose your keyboard layout” screen. So is this a viable option? I realize I would have to apply all the Windows updates since the recovery disk was created. That is something I am more comfortable with.

But if the PC is in a state that it is not viable to do that, then we could proceed in taking it to Windows 11. It would be a good growth experience for me.

I did look at the link in your last response to see what would be involved. I will need some guidance in order to do what is necessary.

I assume I want to go to the section Download Windows 11 Disk Image (ISO).

I look through the Before you start. I think I am okay with creating an ISO. Can I assume since the PC was created in 2020 that it meets the system requirements? I have a product sheet for this PC so I can see the processor, ram and storage are good but I don’t know about the rest.

Are there any Windows OS Product Keys needed for either the 10 or 11 installs?

I appreciate your help with this.
 
It seems that the user is already running Windows 11 so the system must meet the compatibility requirements. There is no real difference in terms of UI between Windows 10 and Windows 11, other than a couple of things may have been moved around slightly.

ddibowski said:
Are there any Windows OS Product Keys needed for either the 10 or 11 installs?
Click to expand...
The Windows 10 and Windows 11 licence key is interchangeable and should already have been written to the BIOS, so the system will activate itself again once the "upgrade" has completed. You can try the recovery disc if you prefer - either way, one of the registry hives is going to be corrupted and therefore only a repair install or booting from the recovery disk is going to resolve the issue.

ddibowski said:
I realize I would have to apply all the Windows updates since the recovery disk was created.
Click to expand...
You shouldn't have to install that many - most of the updates will have been rolled up into the latest cumulative update so it may only have to install a couple of updates in order to be on the latest build.
 
I attempted to use the Windows 10 recovery disk but it warned me that all programs and files would be deleted so I did not use that.

I created Windows 11 iso DVD. I used it to boot the problem PC. First screen was pick Language, Time and Keyboard. I took the defaults. The next screen had Install Now in the center. In the lower left was the choice "Repair this computer". It took me through screens very similar to the ones I have been seeing before. On the "Choose an option screen" I picked Troubleshoot. On Advanced Options I picked Startup Repair. It gave me a Startup Repair screen that had me pick Windows 11. I had not seen this screen previously. It gave another Startup Repair screen that said "Startup Repair could not repair your PC". It referenced reference the SrtTrail.txt file which I have attached.

On the second screen should I have picked the "Install Now" option instead of "Repair this Computer"? Will it later give a choice to save the programs and files?

I won't be able to work on this tomorrow. My next shot will be sometime Sunday.

Thanks for your help.
 

Attachments

Unfortunately, it's not going to work - I've just tested it - your best option is to create a Linux Live CD and then backup any important files and/or data. From there, you can either then perform a clean install or examine the SYSTEM hive and check how corrupt it is. If it's corrupt beyond repair then you're going to have to do a clean install.
 
When you say "I tested it" do you mean it will not give me the option to save the files and apps?

I just did an Xcopy of c:\users\carol for a backup as I normally do before doing any install or upgrade. I realize I don't get any apps in that, but I would be able to put back photos and documents directories which is where I think most of her data would be.

I have not used the Linux Live CD. I noticed there are a bunch out there. Do you have a recommended one? Will it give me the ability to see what programs may have been loaded beyond the operating system?

I have never looked at a SYSTEM hive. I would need help seeing how corrupt it is. Never having dealt with that I am wondering if I would be better off doing a clean install. I would be relying on your confidence of success and lack of future problems repairing it.

Let me ask again in light of I may need to do a clean install, will I need I need a product key or would it still be in the bios? Would the Linux Live cd help me recover that?

Thanks for your response.
 
You don't need to do anything with the license key, Windows will automatically detect and apply it.
 
Looking through Program Files I see Microsoft Office is installed. I assume those would be wiped out with a clean install. Can you give me any help capturing those keys?

Thanks
 
Depending on how you bought the software, you can find the key in the email, on the physical copy, or it may be registered to a particular account. We can't provide much help there.

A clean install removes everything. It is like the first time that you started using your computer, but without any software that may have come along from the vendor. All files, folders, pictures, programs, customization, configuration, etc. are deleted with a clean install.
 
I did a clean install of Windows 11. It never asked me for a Product key.

As it turns out there was no MS Office on the PC before the clean install. I now have a Microsoft account setup for my client's daughter, and I can see the PC there.

So it is up and running now. Thanks for all your help with this.

As I look at this page the replies show as N/A for my case and a couple others. Can you explain this?

BSOD Crashes, Kernel Debugging

Do I have to do anything to close this case?
 
Your thread, and that of others, were moved to a different forum. When you click on one it'll redirect you to the new location.
 

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