start menu not working / notifications won't open windows 10

[buttejimmer]

We have a new Dell desktop PC that came pre-installed with windows 10. The start menu suddenly stopped working and I can't get the notifications button to work. I have tried DISM cleanup image no luck. Don't know even what to try.
Ran SFCfix with output below:
SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-04-30 16:24:11.310
Microsoft Windows 10 Build 10586 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-04-30 16:24:34.514
----------------------EOF-----------------------

CBS log file attached.
Thanks for any help

 

[OldGrayGary]

Hi buttejimmer ... and welcome to the forums ...


Any luck with the Start Menu issue yet? If not ....

Many Dells come with a year of on-site support. If yours is one of those, you can have an actual human being come out and fix it. Note that the onsite is often for the business models.

If the trouble only surfaced in the last few days, you can try using System Restore to resolve the issue (if System Restore is turned on, that is). You'd choose a "restore point" from before the Start Menu started playing hide-and-go-seek.

System Restore in Windows 10


1) Right-click the Windows Start Menu icon
2) Select System
3) Select System Protection (a blue link in the upper left-hand corner)
4) Select System Restore
5) Choose a restore point from before the current trouble started.

If this doesn't work, you might want to run the built-in Dell Diagnostics for your computer, to make sure that a faulty part isn't causing trouble. Instructions are available in the Dell user guide, as well as online on their support site for your model. They are very easy to start, you usually just press a special "function key" as system power-on, to choose the Diagnostics from a menu. On many models, this is the F12 key. The best instructions will likely be those in your system's manual, but here are some generic instructions from the Dell support website:
What Dell diagnostic tools can I use to fix hardware problems? | Dell US

If you have any hardware issues, let Dell know right away, so they can fix things while under warranty (free).
_______________________

If the hardware proves stable & healthy, and you haven't set the computer up much, you can always use the built-in Dell tools for system recovery, or the built-in tools for system recovery that come with Windows 10. The Windows 10 built-in tool that you can try is called a System Reset (you would use the option that would "keep files" [it saves any personal files you've added]).... You would have to reinstall any programs added since the computer came home from the store (or the UPS truck)....

Let us know if you have questions.

 

[buttejimmer]

Thanks,
I will give this a try and let you know.

 

[OldGrayGary]

Hope it goes well. Dell makes some very nice computers.