In most cases, your SSD can be returned to normal operating condition by completing a power cycle. The process will take approximately one hour.
We recommend you perform this procedure on a desktop computer because it allows you to only connect the SATA power connection, which improves the odds of the power cycle being successful. However, a USB enclosure with an external power source will also work. Apple and Windows desktop users follow the same steps.
- Once you have the drive connected and sitting idle, simply power on the computer and wait for 20 minutes. We recommend that you don't use the computer during this process.
- Power the computer down and disconnect the drive for 30 seconds.
- Repeat steps 1 and 2 one more time.
- Reconnect the drive normally, and boot the computer to your operating system.
- If the latest firmware is has not been updated to your drive, do so.
A laptop computer will also work, but you’ll have connect the drive and navigate to the systems BIOS menu. (Please refer to your system manufacture’s documentation on how to access the BIOS.) Allowing the drive to sit in the BIOS will improve the odds that the power cycle will work. For laptops, we don’t recommended using a USB enclosure powered via USB. In addition, Apple laptop users must boot the system to the open firmware.
- Laptop users will need to be in the BIOS menu, or open firmware as stated above. The computer will need to stay powered for 20 minutes. We recommend you don’t use the laptop during this process.
- Power the computer down and disconnect the drive for 30 seconds.
- Repeat steps 1 and 2 one more time.
- Reconnect the drive normally, and boot the computer to your operating system.
- If the latest firmware is has not been updated to your drive, do so.
