[SOLVED] [SPLIT] Window 7 64x, WindowsUpdate_0000057E,WindowsUpdate_dt000 cant be fixed

QTQL3 · Sep 14, 2013

I'm having the exact same problem as the OP. I've already search through the MS support site and run the SURT. The results are the same as the OP's results with the following exception:

On the very last line of the CheckSUR.log file, I get the following line:

"(w) Unable to get system disk properties 0x0000045D IOCTL_STORAGE_QUERY_PROPERTY Disk Cache "

Let me know if I should open this as a separate post.

Thanks.

tom982 said:
Hello wercahn, welcome to Sysnative!

Can you download and install the System Update Readiness Tool please?

Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [August 2013] from Official Microsoft Download Centre

Post the log when complete:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom

tom982 · Sep 14, 2013

Hello QTQL3, welcome to Sysnative!

I have split your post from the other thread to avoid any confusion :)

Can you zip up this folder:

C:\Windows\Logs\CBS

And this file:

C:\Windows\WindowsUpdate.log

And attach them both to your next post please!

Tom

QTQL3 · Sep 14, 2013

Hi Tom,

I was unable to zip up the entire CBS directory due to a permissions issue. I have, however, included the output from the SURT program and the windowsupdate.log files.

As you might notice in the logs, the machine with the issue is a virtual machine. So if we need to try something potentially hazardous, I can easily recover.

Thanks for your assistance.

tom982 · Sep 15, 2013

Hi QTQL3,

This is a perfectly normal error to appear in a log generated in a virtual machine:

Code:

(w)	Unable to get system disk properties	0x0000045D	IOCTL_STORAGE_QUERY_PROPERTY	Disk Cache

Your Windows Update log shows signs of an 0x800B0100 errorL

Code:

2013-09-14	13:56:02:902	 972	12c	DnldMgr	Generating download request for update {35F3690E-3EF4-42B2-8E85-98B6AB342BFD}.200
2013-09-14	13:56:03:199	 972	12c	Handler	Generating request for CBS update 35F3690E-3EF4-42B2-8E85-98B6AB342BFD in sandbox C:\Windows\SoftwareDistribution\Download\1f2a4e90eafa2929ac23b8f4e2332883
2013-09-14	13:56:03:199	 972	12c	Handler	Selected payload type is ptExpress
2013-09-14	13:56:03:199	 972	12c	Handler	UH: DpxRestoreJob returned 0x80070002
2013-09-14	13:56:03:199	 972	12c	Handler	Detected download state is dsHavePackage
2013-09-14	13:56:03:214	 972	12c	Handler	FATAL: UH: 0x800b0100: CreatePackage failed in CCbs::CreatePackage
2013-09-14	13:56:03:214	 972	12c	Handler	FATAL: UH: 0x800b0100: StartStagePackage failed in CUHCbsHandler::StageCbsPackage
2013-09-14	13:56:03:214	 972	12c	Handler	FATAL: Request generation for CBS update complete with hr=0x800b0100 and pfResetSandbox=0 
2013-09-14	13:56:03:214	 972	12c	Handler	FATAL: Error source is 106.
2013-09-14	13:56:03:214	 972	12c	DnldMgr	FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: GenerateDownloadRequest failed with 0x800b0100.
2013-09-14	13:56:03:214	 972	12c	DnldMgr	Error 0x800b0100 occurred while downloading update; notifying dependent calls.

Can you run this FixIt in Aggressive Mode please:

You receive a "0x80070002" or "0x80070003" error code after you download an update from Windows Update, from Microsoft Update, or from Windows Server Update Services

Reboot when complete, then try to update and post the WindowsUpdate.log if it fails.

Tom

QTQL3 · Sep 15, 2013

party time! It worked - or something did. I had already run the Fix-it tool twice, and, I thought, the second time in aggressive mode. However, after seeing the results of the aggressive mode this time, I must not have checked that box on the second run.

It wiped all of the update history. When I went to check for new updates, it took a very long time and returned the same two important ones and all of the optional ones that I had previously hidden (mostly international language packs).

I selected the two important updates that had been failing and they installed this time. :grin1:

(now here is my doubt about whether it was the fix-it aggressive mode or not: When I shut down the VM last night, it auto-installed a single update. Then I read this article today: Microsoft reissues September patches after user complaints ? The Register So was that a magic fix-it patch from MS? :noidea:)

In any event, thank you very much for your assistance.

QTQL3

tom982 · Sep 15, 2013

Hello QTQL3,

Excellent! Glad to hear you're up and running again :)

Yes, I'm afraid it's an unfortunate side effect of deleting the SoftwareDistribution folder, but there is no way to preserve it so it's just something we have to deal with.

There's only one way to find out what solved it: try it on another thread! Let's see how this goes:

https://www.sysnative.com/forums/wi...windowsupdate_dt000-cant-fixed.html#post55116

The FixIt will have fixed the 0x800B0100 that Windows Update was complaining about, but who knows whether than has any connection to your other error.

Tom

Fotunba · Dec 20, 2013

tom982 said:
Hello QTQL3,

Excellent! Glad to hear you're up and running again :)

Yes, I'm afraid it's an unfortunate side effect of deleting the SoftwareDistribution folder, but there is no way to preserve it so it's just something we have to deal with.

There's only one way to find out what solved it: try it on another thread! Let's see how this goes:

https://www.sysnative.com/forums/wi...windowsupdate_dt000-cant-fixed.html#post55116

The FixIt will have fixed the 0x800B0100 that Windows Update was complaining about, but who knows whether than has any connection to your other error.

Tom

How do you fix this type of issue on multiple servers in a domain.
I have 4 Windows 2008 32bits and 4 64bits

tom982 · Dec 21, 2013

Hello Fotunba, welcome to Sysnative!

I'm afraid I have no idea on that one, I don't have any server experience. Start a new thread of your own and perhaps someone else might be able to help.

Tom

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[SOLVED] [SPLIT] Window 7 64x, WindowsUpdate_0000057E,WindowsUpdate_dt000 cant be fixed

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