[SOLVED] Some update files are missing or have problems. We´ll try to download the update again later. Error code: (0x80073712)

[R1der]

Hi!
The server specs are:
Windows Server 2019, 1809
OS Build 17763.3165
The error I get when running Windows update is:
Some update files are missing or have problems. We´ll try to download the update again later. Error code: (0x80073712)
Have tried to manually install KB5016623 but still got the same error.

Thanks!

/Daniel

 

[R1der]

Sorry, the CBS log was not attached, here it is:

 

[Maxstar]

Hi,

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[R1der]

Hi, and thanks for helping.
Here is the COMPONENTS.ZIP:
COMPONENTS.zip

 

[Maxstar]

2022-08-16 16:31:05, Error                 CSI    00000032 (F) HRESULT_FROM_WIN32(14098) #798306# from Windows::ServicingAPI::CCSITransactionAnalysis_ICSIInventory::EnumComponentsDeployments(flags = (ICSIINVENTORY_ENUMCOMPONENTSDEPLOYMENTS_FLAG_INCLUDE_PINNED|ICSIINVENTORY_ENUMCOMPONENTSDEPLOYMENTS_FLAG_INCLUDE_INSTALLED|ICSIINVENTORY_ENUMCOMPONENTSDEPLOYMENTS_FLAG_ASSEMBLY_NOT_FOUND_RETURNS_NULL), cComponents = 1)
[gle=0x80073712]
2022-08-16 16:31:05, Info                  CBS    Failed to EnumerateComponentDeployment, component: amd64_microsoft-windows-a..olicy-snapin-native_31bf3856ad364e35_10.0.17763.1697_none_8ce07d7501c09d31 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2022-08-16 16:31:05, Info                  CBS    Failed to load component owners on component: amd64_microsoft-windows-a..olicy-snapin-native_31bf3856ad364e35_0.0.0.0_none_bf6417bb30677fad, version: 10.0.17763.1697 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

Export CBS (Component Based Servicing) hive

• Click on the Start button and type regedit
• When you see regedit on the list, right-click on it and select Run as administrator.
• When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
  

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

• Once selected, click File > Export....
• Change the Save as type: to Registry Hive Files (*.*).
  
  
  
  
  
• Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
• Right-click on the saved file and choose Send > Compressed (zipped) Folder.
• Attach the .ZIP file to your next post.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[R1der]

Hi, here is the file.
Thanks!

 

[Maxstar]

Hi,

Step 1. Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Warning: This script was written specifically for this system. Do not run this script on another system.

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.

Step 2. Reboot the server and perform the following:

Step 3. Download

ComponentsScanner and save it to your desktop.

• Right-click ComponentsScanner.exe and select "Run as administrator", click Yes on the UAC (User Account Control) prompt which appears.
• Follow the on-screen instructions.
• When this option appears: "Do you agree to upload your hive to Sysnative? Press "Y"..." press Y to upload the hive.
• Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
• Post the logfile ComponentsScanner.txt as attachment into your next reply.

 

[R1der]

Hi, here are the files.
Thanks!

 

[Maxstar]

Hi,

Please try to install KB5016623, if it fails attach a new copy of the CBS log.

 

[R1der]

Now it works! Thanks alot @Maxstar

 

[Maxstar]

Hi,

You're welcome. Glad to hear that KB5016623 is installed succesfully...
I'll mark this thread as solved.