[SOLVED] Sleep Mode Freeze - Windows 7 x64 Pro

Z

Zalophus

Member
Joined
Sep 6, 2013
Posts
8
I have win 7 Pro x64. All updates current.

Recently installed a new piece of software relating to my smart phone (HTC One). The computer enters sleep mode ok, but when waking, screen freezes and and I have to shut down and reboot, at which time, the system "resumes", rather than "opens", returning me to the setting I had when sleep was entered.

I have tested this on two other Win7 x64 systems with same result, so I'm convinced this is a conflict between Win7 and my phone software. HTC says I'm the only one reporting this problem, so no help there, but I need to keep the smart phone software.

I am looking for suggestions on where/how I can trouble shoot my system to see if I can determine what is causing this.
Thanks
 
Hi,

Sleep issues are quite common relates to Performance plan settings. Could you please do the following?

  1. Open an elevated Command Prompt by right-clicking on CMD.EXE shortcut in your start menu and selecting Run As Administrator from the context menu.
  2. Run the following command:
    Code: 
    POWERCFG /Q > %USERPROFILE%\Desktop\Power.txt
  3. Attach Power.txt file from your desktop here.
Thank you.
 
Here you go, and thanks for quick reply.

Power Scheme GUID: 381b4222-f694-41f0-9685-ff5bb260df2e (Balanced)
Subgroup GUID: fea3413e-7e05-4911-9a71-700331f1c294 (Settings belonging to no subgroup)
Power Setting GUID: 0e796bdb-100d-47d6-a2d5-f7d2daa51f51 (Require a password on wakeup)
Possible Setting Index: 000
Possible Setting Friendly Name: No
Possible Setting Index: 001
Possible Setting Friendly Name: Yes
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000001

Subgroup GUID: 0012ee47-9041-4b5d-9b77-535fba8b1442 (Hard disk)
Power Setting GUID: 6738e2c4-e8a5-4a42-b16a-e040e769756e (Turn off hard disk after)
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0xffffffff
Possible Settings increment: 0x00000001
Possible Settings units: Seconds
Current AC Power Setting Index: 0x000004b0
Current DC Power Setting Index: 0x00000258

Subgroup GUID: 02f815b5-a5cf-4c84-bf20-649d1f75d3d8 (Internet Explorer)
Power Setting GUID: 4c793e7d-a264-42e1-87d3-7a0d2f523ccd (JavaScript Timer Frequency)
Possible Setting Index: 000
Possible Setting Friendly Name: Maximum Power Savings
Possible Setting Index: 001
Possible Setting Friendly Name: Maximum Performance
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000000

Subgroup GUID: 0d7dbae2-4294-402a-ba8e-26777e8488cd (Desktop background settings)
Power Setting GUID: 309dce9b-bef4-4119-9921-a851fb12f0f4 (Slide show)
Possible Setting Index: 000
Possible Setting Friendly Name: Available
Possible Setting Index: 001
Possible Setting Friendly Name: Paused
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000001

Subgroup GUID: 19cbb8fa-5279-450e-9fac-8a3d5fedd0c1 (Wireless Adapter Settings)
Power Setting GUID: 12bbebe6-58d6-4636-95bb-3217ef867c1a (Power Saving Mode)
Possible Setting Index: 000
Possible Setting Friendly Name: Maximum Performance
Possible Setting Index: 001
Possible Setting Friendly Name: Low Power Saving
Possible Setting Index: 002
Possible Setting Friendly Name: Medium Power Saving
Possible Setting Index: 003
Possible Setting Friendly Name: Maximum Power Saving
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000002

Subgroup GUID: 238c9fa8-0aad-41ed-83f4-97be242c8f20 (Sleep)
Power Setting GUID: 29f6c1db-86da-48c5-9fdb-f2b67b1f44da (Sleep after)
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0xffffffff
Possible Settings increment: 0x00000001
Possible Settings units: Seconds
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000384

Power Setting GUID: 94ac6d29-73ce-41a6-809f-6363ba21b47e (Allow hybrid sleep)
Possible Setting Index: 000
Possible Setting Friendly Name: Off
Possible Setting Index: 001
Possible Setting Friendly Name: On
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000001

Power Setting GUID: 9d7815a6-7ee4-497e-8888-515a05f02364 (Hibernate after)
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0xffffffff
Possible Settings increment: 0x00000001
Possible Settings units: Seconds
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000000

Power Setting GUID: bd3b718a-0680-4d9d-8ab2-e1d2b4ac806d (Allow wake timers)
Possible Setting Index: 000
Possible Setting Friendly Name: Disable
Possible Setting Index: 001
Possible Setting Friendly Name: Enable
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000001

Subgroup GUID: 2a737441-1930-4402-8d77-b2bebba308a3 (USB settings)
Power Setting GUID: 48e6b7a6-50f5-4782-a5d4-53bb8f07e226 (USB selective suspend setting)
Possible Setting Index: 000
Possible Setting Friendly
 
Zalophus said:
Here you go, and thanks for quick reply.
<...>

Subgroup GUID: 2a737441-1930-4402-8d77-b2bebba308a3 (USB settings)
Power Setting GUID: 48e6b7a6-50f5-4782-a5d4-53bb8f07e226 (USB selective suspend setting)
Possible Setting Index: 000
Possible Setting Friendly
Click to expand...

Are you sure this is a complete file? It seems that some lines at the end of the log are missing.
 
Yes-It appears quite a bit did not copy, so I'll try it again.

Power Scheme GUID: 381b4222-f694-41f0-9685-ff5bb260df2e (Balanced)
Subgroup GUID: fea3413e-7e05-4911-9a71-700331f1c294 (Settings belonging to no subgroup)
Power Setting GUID: 0e796bdb-100d-47d6-a2d5-f7d2daa51f51 (Require a password on wakeup)
Possible Setting Index: 000
Possible Setting Friendly Name: No
Possible Setting Index: 001
Possible Setting Friendly Name: Yes
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000001

Subgroup GUID: 0012ee47-9041-4b5d-9b77-535fba8b1442 (Hard disk)
Power Setting GUID: 6738e2c4-e8a5-4a42-b16a-e040e769756e (Turn off hard disk after)
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0xffffffff
Possible Settings increment: 0x00000001
Possible Settings units: Seconds
Current AC Power Setting Index: 0x000004b0
Current DC Power Setting Index: 0x00000258

Subgroup GUID: 02f815b5-a5cf-4c84-bf20-649d1f75d3d8 (Internet Explorer)
Power Setting GUID: 4c793e7d-a264-42e1-87d3-7a0d2f523ccd (JavaScript Timer Frequency)
Possible Setting Index: 000
Possible Setting Friendly Name: Maximum Power Savings
Possible Setting Index: 001
Possible Setting Friendly Name: Maximum Performance
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000000

Subgroup GUID: 0d7dbae2-4294-402a-ba8e-26777e8488cd (Desktop background settings)
Power Setting GUID: 309dce9b-bef4-4119-9921-a851fb12f0f4 (Slide show)
Possible Setting Index: 000
Possible Setting Friendly Name: Available
Possible Setting Index: 001
Possible Setting Friendly Name: Paused
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000001

Subgroup GUID: 19cbb8fa-5279-450e-9fac-8a3d5fedd0c1 (Wireless Adapter Settings)
Power Setting GUID: 12bbebe6-58d6-4636-95bb-3217ef867c1a (Power Saving Mode)
Possible Setting Index: 000
Possible Setting Friendly Name: Maximum Performance
Possible Setting Index: 001
Possible Setting Friendly Name: Low Power Saving
Possible Setting Index: 002
Possible Setting Friendly Name: Medium Power Saving
Possible Setting Index: 003
Possible Setting Friendly Name: Maximum Power Saving
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000002

Subgroup GUID: 238c9fa8-0aad-41ed-83f4-97be242c8f20 (Sleep)
Power Setting GUID: 29f6c1db-86da-48c5-9fdb-f2b67b1f44da (Sleep after)
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0xffffffff
Possible Settings increment: 0x00000001
Possible Settings units: Seconds
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000384

Power Setting GUID: 94ac6d29-73ce-41a6-809f-6363ba21b47e (Allow hybrid sleep)
Possible Setting Index: 000
Possible Setting Friendly Name: Off
Possible Setting Index: 001
Possible Setting Friendly Name: On
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000001

Power Setting GUID: 9d7815a6-7ee4-497e-8888-515a05f02364 (Hibernate after)
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0xffffffff
Possible Settings increment: 0x00000001
Possible Settings units: Seconds
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000000

Power Setting GUID: bd3b718a-0680-4d9d-8ab2-e1d2b4ac806d (Allow wake timers)
Possible Setting Index: 000
Possible Setting Friendly Name: Disable
Possible Setting Index: 001
Possible Setting Friendly Name: Enable
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000001

Subgroup GUID: 2a737441-1930-4402-8d77-b2bebba308a3 (USB settings)
Power Setting GUID: 48e6b7a6-50f5-4782-a5d4-53bb8f07e226 (USB selective suspend setting)
Possible Setting Index: 000
Possible Setting Friendly Name: Disabled
Possible Setting Index: 001
Possible Setting Friendly Name: Enabled
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000001

Subgroup GUID: 4f971e89-eebd-4455-a8de-9e59040e7347 (Power buttons and lid)
Power Setting GUID: 5ca83367-6e45-459f-a27b-476b1d01c936 (Lid close action)
Possible Setting Index: 000
Possible Setting Friendly Name: Do nothing
Possible Setting Index: 001
Possible Setting Friendly Name: Sleep
Possible Setting Index: 002
Possible Setting Friendly Name: Hibernate
Possible Setting Index: 003
Possible Setting Friendly Name: Shut down
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000001

Power Setting GUID: 7648efa3-dd9c-4e3e-b566-50f929386280 (Power button action)
Possible Setting Index: 000
Possible Setting Friendly Name: Do nothing
Possible Setting Index: 001
Possible Setting Friendly Name: Sleep
Possible Setting Index: 002
Possible Setting Friendly Name: Hibernate
Possible Setting Index: 003
Possible Setting Friendly Name: Shut down
Current AC Power Setting Index: 0x00000003
Current DC Power Setting Index: 0x00000003

Power Setting GUID: 96996bc0-ad50-47ec-923b-6f41874dd9eb (Sleep button action)
Possible Setting Index: 000
Possible Setting Friendly Name: Do nothing
Possible Setting Index: 001
Possible Setting Friendly Name: Sleep
Possible Setting Index: 002
Possible Setting Friendly Name: Hibernate
Possible Setting Index: 003
Possible Setting Friendly Name: Shut down
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000001

Power Setting GUID: a7066653-8d6c-40a8-910e-a1f54b84c7e5 (Start menu power button)
Possible Setting Index: 000
Possible Setting Friendly Name: Sleep
Possible Setting Index: 001
Possible Setting Friendly Name: Hibernate
Possible Setting Index: 002
Possible Setting Friendly Name: Shut down
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000000

Subgroup GUID: 501a4d13-42af-4429-9fd1-a8218c268e20 (PCI Express)
Power Setting GUID: ee12f906-d277-404b-b6da-e5fa1a576df5 (Link State Power Management)
Possible Setting Index: 000
Possible Setting Friendly Name: Off
Possible Setting Index: 001
Possible Setting Friendly Name: Moderate power savings
Possible Setting Index: 002
Possible Setting Friendly Name: Maximum power savings
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000002

Subgroup GUID: 54533251-82be-4824-96c1-47b60b740d00 (Processor power management)
Power Setting GUID: 893dee8e-2bef-41e0-89c6-b55d0929964c (Minimum processor state)
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0x00000064
Possible Settings increment: 0x00000001
Possible Settings units: %
Current AC Power Setting Index: 0x00000005
Current DC Power Setting Index: 0x00000005

Power Setting GUID: 94d3a615-a899-4ac5-ae2b-e4d8f634367f (System cooling policy)
Possible Setting Index: 000
Possible Setting Friendly Name: Passive
Possible Setting Index: 001
Possible Setting Friendly Name: Active
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000000

Power Setting GUID: bc5038f7-23e0-4960-96da-33abaf5935ec (Maximum processor state)
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0x00000064
Possible Settings increment: 0x00000001
Possible Settings units: %
Current AC Power Setting Index: 0x00000064
Current DC Power Setting Index: 0x00000064

Subgroup GUID: 7516b95f-f776-4464-8c53-06167f40cc99 (Display)
Power Setting GUID: 17aaa29b-8b43-4b94-aafe-35f64daaf1ee (Dim display after)
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0xffffffff
Possible Settings increment: 0x00000001
Possible Settings units: Seconds
Current AC Power Setting Index: 0x0000012c
Current DC Power Setting Index: 0x00000078

Power Setting GUID: 3c0bc021-c8a8-4e07-a973-6b14cbcb2b7e (Turn off display after)
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0xffffffff
Possible Settings increment: 0x00000001
Possible Settings units: Seconds
Current AC Power Setting Index: 0x00000258
Current DC Power Setting Index: 0x0000012c

Power Setting GUID: aded5e82-b909-4619-9949-f5d71dac0bcb (Display brightness)
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0x00000064
Possible Settings increment: 0x00000001
Possible Settings units: %
Current AC Power Setting Index: 0x00000064
Current DC Power Setting Index: 0x00000028

Power Setting GUID: f1fbfde2-a960-4165-9f88-50667911ce96 (Dimmed display brightness)
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0x00000064
Possible Settings increment: 0x00000001
Possible Settings units: %
Current AC Power Setting Index: 0x0000001e
Current DC Power Setting Index: 0x0000001e

Subgroup GUID: 9596fb26-9850-41fd-ac3e-f7c3c00afd4b (Multimedia settings)
Power Setting GUID: 03680956-93bc-4294-bba6-4e0f09bb717f (When sharing media)
Possible Setting Index: 000
Possible Setting Friendly Name: Allow the computer to sleep
Possible Setting Index: 001
Possible Setting Friendly Name: Prevent idling to sleep
Possible Setting Index: 002
Possible Setting Friendly Name: Allow the computer to enter Away Mode
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000000

Power Setting GUID: 34c7b99f-9a6d-4b3c-8dc7-b6693b78cef4 (When playing video)
Possible Setting Index: 000
Possible Setting Friendly Name: Optimize video quality
Possible Setting Index: 001
Possible Setting Friendly Name: Balanced
Possible Setting Index: 002
Possible Setting Friendly Name: Optimize power savings
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000001

Subgroup GUID: e73a048d-bf27-4f12-9731-8b2076e8891f (Battery)
Power Setting GUID: 637ea02f-bbcb-4015-8e2c-a1c7b9c0b546 (Critical battery action)
Possible Setting Index: 000
Possible Setting Friendly Name: Do nothing
Possible Setting Index: 001
Possible Setting Friendly Name: Sleep
Possible Setting Index: 002
Possible Setting Friendly Name: Hibernate
Possible Setting Index: 003
Possible Setting Friendly Name: Shut down
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000002

Power Setting GUID: 8183ba9a-e910-48da-8769-14ae6dc1170a (Low battery level)
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0x00000064
Possible Settings increment: 0x00000001
Possible Settings units: %
Current AC Power Setting Index: 0x0000000a
Current DC Power Setting Index: 0x0000000a

Power Setting GUID: 9a66d8d7-4ff7-4ef9-b5a2-5a326ca2a469 (Critical battery level)
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0x00000064
Possible Settings increment: 0x00000001
Possible Settings units: %
Current AC Power Setting Index: 0x00000005
Current DC Power Setting Index: 0x00000005

Power Setting GUID: bcded951-187b-4d05-bccc-f7e51960c258 (Low battery notification)
Possible Setting Index: 000
Possible Setting Friendly Name: Off
Possible Setting Index: 001
Possible Setting Friendly Name: On
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000001

Power Setting GUID: d8742dcb-3e6a-4b3c-b3fe-374623cdcf06 (Low battery action)
Possible Setting Index: 000
Possible Setting Friendly Name: Do nothing
Possible Setting Index: 001
Possible Setting Friendly Name: Sleep
Possible Setting Index: 002
Possible Setting Friendly Name: Hibernate
Possible Setting Index: 003
Possible Setting Friendly Name: Shut down
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000000

Power Setting GUID: f3c5027d-cd16-4930-aa6b-90db844a8f00 (Reserve battery level)
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0x00000064
Possible Settings increment: 0x00000001
Possible Settings units: %
Current AC Power Setting Index: 0x00000007
Current DC Power Setting Index: 0x00000007
 
Thank you.

Please try running the following steps and see if the issue persists afterwards:

  1. Open an elevated Command Prompt by right-clicking on CMD.EXE shortcut in your start menu and selecting Run As Administrator from the context menu.
  2. Run the following commands:
    Code: 
    POWERCFG -setacvalueindex 381b4222-f694-41f0-9685-ff5bb260df2e 238c9fa8-0aad-41ed-83f4-97be242c8f20 94ac6d29-73ce-41a6-809f-6363ba21b47e 000
POWERCFG -setacvalueindex 381b4222-f694-41f0-9685-ff5bb260df2e 2a737441-1930-4402-8d77-b2bebba308a3 48e6b7a6-50f5-4782-a5d4-53bb8f07e226 000
POWERCFG -setacvalueindex 381b4222-f694-41f0-9685-ff5bb260df2e 501a4d13-42af-4429-9fd1-a8218c268e20 ee12f906-d277-404b-b6da-e5fa1a576df5 000
  3. Reboot the computer.
Thank you.
 
Well I thought the problem was solved, but just discovered another glitch. Everything works fine EXCEPT when I leave my HTC one connected via usb and the Hot Sync Manager open. Then the screen freezes when trying to come out of sleep, but I can unfreeze it by unplugging the HTC one from the USB cable (leaving Hot Sync Mgr open), and then sleep mode works fine and system restarts without problem. Likewise, when I leave the phone connected via USB but Hot Sync Mgr not open, sleep mode works fine.

In other words, Sleep Mode works fine except when the phone is connected via USB AND Hot Sync Mgr is open.

This is not a major issue for me, as I almost never leave the phone connected via USB, (which is why it took so long to uncover the problem). But if you have any suggestions I welcome them.

Thanks
 
Zalophus said:
Well I thought the problem was solved, but just discovered another glitch. Everything works fine EXCEPT when I leave my HTC one connected via usb and the Hot Sync Manager open. Then the screen freezes when trying to come out of sleep, but I can unfreeze it by unplugging the HTC one from the USB cable (leaving Hot Sync Mgr open), and then sleep mode works fine and system restarts without problem. Likewise, when I leave the phone connected via USB but Hot Sync Mgr not open, sleep mode works fine.

In other words, Sleep Mode works fine except when the phone is connected via USB AND Hot Sync Mgr is open.

This is not a major issue for me, as I almost never leave the phone connected via USB, (which is why it took so long to uncover the problem). But if you have any suggestions I welcome them.

Thanks
Click to expand...
Some suggestions:

  • Try different USB ports (maybe some of them are powered or USB 3.0, while the others - aren't).
  • Make sure you are using the latest version of Hot Sync Manager (BTW, are you sure it is HotSync Manager and not HTC Sync Manager?).
  • If you installed some USB/Chipset drivers from your computer vendor, make sure they are up-to-date.
 
It is HTC Sync Mgr, not HotSync.
Tried different USB ports and USB cables, same result.
Checked my MB Mfg website (Asus) and all MB/USB drivers are current.
 
Probably so. Thanks.

BTW-the link you offered, is to a posting by me in Feb to that forum. Only got one response, which was not helpful, so came to you guys.
 

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