[SOLVED] SFCFix has crashed

[E B]

My problem started when the cursor disappeared or failed to respond to the mouse. I have tried all suggestions I could find - SFC, Restore health, restart windows to no avail. I'm running Windows 10 64 bit.
SFC recognises corrupt files but cannot repair them. I ran SFCFix and got the message "something has gone wrong ---"
I attach SFCFix documents. CBS folder link-
CBS.zip
Can you help please?

 

[Sysnative Windows Update]

Hi!

Please do the following:

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Right-click on the Start button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
   Dism /Online /Cleanup-Image /RestoreHealth
3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
   copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
   
4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
   Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

 

[E B]

Hi
Thank you. I have run DISM and attach the cbs zip folder.

 

[Sysnative Windows Update]

Thanks, please do this:

SFC Scan

1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   sfc /scannow
   
   Wait for this to finish before you continue
   
   copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Note: You may need to run it twice in order for it to say that it found no integrity violations.

 

[E B]

The file on the desktop does not actually show txt but I have attached what has appeared on the desktop Thanks

 

[Sysnative Windows Update]

Did it report no integrity violations?

 

[E B]

It did not report no integrity violoations

 

[Sysnative Windows Update]

Can you export your CBS folder?

 

[E B]

I attach the CBS folder - is this what you need?

 

[Sysnative Windows Update]

Yes. DISM has apparently fixed the files. Run SFC again.

 

[E B]

Thank you so much. I now have a working mouse again.

 

[Sysnative Windows Update]

Great!

Glad to have helped!