[SOLVED] sfc /scannow WRP could not start the repair service.

M

martin.david1995

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Joined
Sep 21, 2019
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Howdy,
I've been experiencing issues with my new 3900x build.
It started off with a bunch of memory management BSODs. I found the culprit there by using the memtext86 program to determine that one of my 8gig dimms was bad. took the bad one out and running 16gigs in a single channel now waiting on the RMA for that stick. Havent had a BSOD since then.

Unfortunately I fear I have some corrupted windows files. I tried to play PUBG and ran into a .NET Framework error - wouldn't install, ran down the rabbithole of troubleshooting forums - all of them led to running the sfc /scannow command to repair windows files. Could not get that command to work. Prints error "Windows Resource Protection could not start the repair service."

I've tried DISM /Online /Cleanup-Image /RestoreHealth - this outputs with a short attempt to run the command, (normally hit between 20-40% completion) and then the following output "An illegal character was encountered. For a multi-byte character set this includes a lead byte without a succeeding trail byte. For the Unicode character set this includes the characters 0xFFFF and 0xFFFE.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log"
I'll attach this to the thread.

I've run SFCFix.exe by niemero - crashes. crash report attached.

Said the hell with it and tried to do a system restore, as the PC is quite a new build i don't really mind wiping the drives - that doesn't even work - "there was a problem resetting your pc - no changes were made"
PC specs are also attached if that helps anything

At this point im running around in circles.

I've found your forums here and have seen people with similar issues have them resolved here - I would appreciate any help that could be offered.

Other quick notes.
Certain windows processes just fail to run. msconfig does nothing, and some other things such as trying to access properties of services in services.msc also just does nothing.
My boot drive is a 250gig samsung nvme m.2
systeminfo is attached.


Thanks so much in advance for any help
 

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Hi!

This is going to be a complex fix and would likely take a bit of time to fix, so if you'd rather wipe the drive and reinstall, please let me know.
 
Hi - Ideally i'd like to fix it if its possible.

Wiping the drive is kinda the worst case scenario option for me right now.
Thanks
-David
 
Please do the following:

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service. Examples of services to upload to are Dropbox or OneDrive or SendSpace and then just provide the link in your reply.
 
Unfortunately i'm unable to open the config folder within system32.... double click the folder and the window flickers for a fraction of a second but nothing opens.
other folders within system32 i'm able to open just not the config folder.
 
Strange:

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:


  • Download the portable version of GSmartControl and save it on your Desktop;
  • Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
  • Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
  • You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
  • Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
  • Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
  • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
  • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
  • Please note: If the SMART Status reads: Unsupported, stop and let me know.
    info_failing.png
 
Tried to copy the contents of config over to desktop thru cmd - got this error. not sure if it helps. I will do your next step now
 

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Nevermind. SMART Status is unsupported on the drive. Also popping up as an unknown model.
 

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Try the following:

Option#2 (only if you are unable to follow the previous instructions)


  • Please download the Freeware RegBak from here: Acelogix Software - Download products
    You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
  • Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
  • Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Filedropper or One Drive or SendSpace and then just provide the link in your reply.
  • You can close any open windows you have as well as the RegBak program now.
 
Do you suspect there is damage to my boot drive? I am contacting GSkill right now in regards to the RAM RMA. If its clear that I have hardware damage to my SSD because of the RAM i'm going to hold them accountable.
 
Unfortunately, your hive is too damaged. The fixing would take several months at least as there are hundreds of files missing + the appropriate registry keys. The RAM has severely damaged this installation. I would recommend a fresh install.
 
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