[SOLVED] SFC SCANNOW found corrupt files but cannot fix the issues.

dselvey · Nov 13, 2015

hi i hope someone can help. ive had an issue with the ntoskrnl.exe file using alot of memory and was told on other forums that it should be fixed by doing sfc /scannow but all that gives me is that it has found corrupt files and cannot fix them.

i tried dism /online /cleanup-image /restorehealth .
then got an error
error: 0x800f081f
'source files cannot be found'

please reply if theres any other information needed to solve this issue.
many thanks
dale

Aura · Nov 15, 2015

Hi dselvey :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

dselvey · Nov 17, 2015

thanks alot , like should be below

https://www.dropbox.com/s/pz8wla6gf48uz7z/CBS.log?dl=0

dale

Aura · Nov 17, 2015

Alright, follow the instructions below please.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;
Download the attached SFCFix.zip and move the archive to your Desktop;
Note: Make sure that the file is named SFCFix.zip, do not rename it.
Save any work you have open, and close every programs;
Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;

SFCFix.zip

dselvey · Nov 18, 2015

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-11-19 01:35:40.000
Microsoft Windows 8.1 - amd64
Using .zip script file at C:\Users\dale\Desktop\SFCFix.zip [0]

PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-m..nts-mdac-rds-ce-jvs_31bf3856ad364e35_10.0.10240.16384_none_69b9ea25dc94d2cd\adcjavas.inc

Successfully copied file C:\Users\dale\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-m..nts-mdac-rds-ce-jvs_31bf3856ad364e35_10.0.10240.16384_none_69b9ea25dc94d2cd\adcjavas.inc to C:\WINDOWS\winsxs\amd64_microsoft-windows-m..nts-mdac-rds-ce-jvs_31bf3856ad364e35_10.0.10240.16384_none_69b9ea25dc94d2cd\adcjavas.inc.

Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-m..nts-mdac-rds-ce-jvs_31bf3856ad364e35_10.0.10240.16384_none_69b9ea25dc94d2cd\adcjavas.inc
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-m..nts-mdac-rds-ce-jvs_31bf3856ad364e35_10.0.10240.16384_none_69b9ea25dc94d2cd\adcjavas.inc
PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-11-19 01:35:40.585
Script hash: GOLzxxmm4KD+nxrvp2G3RzUF58Gaystpnv6+Syolevo=
----------------------EOF-----------------------

Aura · Nov 18, 2015

Good, let's run SFC again to see if the replacement was accepted.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

dselvey · Nov 19, 2015

https://www.dropbox.com/s/guoc4d9nuoc6d80/cbs.txt?dl=0

Aura · Nov 19, 2015

SFC returned a clean CBS.log. Let's see if DISM have anything else to report.

DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM operation on your system.

On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
DISM /Online /Cleanup-Image /RestoreHealth
```
Let the scan run until the end (100%). Depending on your system, it can take some time;
Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

dselvey · Nov 19, 2015

https://www.dropbox.com/s/kb03d2qmozrnvvh/dism.log?dl=0
https://www.dropbox.com/s/pz8wla6gf48uz7z/CBS.log?dl=0

Aura · Nov 19, 2015

DISM also returned a clean log.

Code:

=================================
Checking System Update Readiness.


Summary:
Operation: Detect and Repair 
Operation result: 0x0
Last Successful Step: Entire operation completes.
Total Detected Corruption:	0
	CBS Manifest Corruption:	0
	CBS Metadata Corruption:	0
	CSI Manifest Corruption:	0
	CSI Metadata Corruption:	0
	CSI Payload Corruption:	0
Total Repaired Corruption:	0
	CBS Manifest Repaired:	0
	CSI Manifest Repaired:	0
	CSI Payload Repaired:	0
	CSI Store Metadata refreshed:	True

Total Operation Time: 958 seconds.

So system file-wise, you're good :)

dselvey · Nov 20, 2015

Awesome , thanks very much for your time.

Aura · Nov 20, 2015

No problem dseley, you're welcome :)

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[SOLVED] SFC SCANNOW found corrupt files but cannot fix the issues.

dselvey

Member

Aura

Sysnative Staff, Security Analyst

dselvey

Member

Aura

Sysnative Staff, Security Analyst

dselvey

Member

Aura

Sysnative Staff, Security Analyst

dselvey

Member

Aura

Sysnative Staff, Security Analyst

dselvey

Member

Aura

Sysnative Staff, Security Analyst

dselvey

Member

Aura

Sysnative Staff, Security Analyst