[SOLVED] SFC scannow corrupt each time it is run and correct each time.

cadprofessor · Mar 2, 2016

Running windows 7 pro. You helped me fixed some issues in the past and hoping you can help again.

running sfc /scannow find corrupts file(s) each time and each time it tells me that they have all been repaired. Running your sfcfix program does not show any errors. See attached CBS LOG. Thank you.

Aura · Mar 5, 2016

Hi cadprofessor :)

My name is Aura and I'll be assisting you with your issue. Is it possible to have the whole CBS.log?

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

cadprofessor · Mar 5, 2016

Thanks for the reply. Attached is the CBS log file in zip format. I hope this is what you requested. Thank you.

Aura · Mar 5, 2016

So this would be the repair that occur everytime you run SFC?

Code:

2016-03-05 16:28:15, Info                  CSI    000003af Hashes for file member \??\C:\Windows\Help\mui\0409\diskmgt.CHM do not match actual file [l:22{11}]"diskmgt.CHM" :
  Found: {l:32 b:Nm0jwXDzPg7+0Wb/lPzZrxe6KthUAbkrG2QotxzpUV8=} Expected: {l:32 b:Q04+9HaiDEqXWqWfSz15C0O1lwvdzRKc8OPWAuf17T4=}
2016-03-05 16:28:15, Info                  CSI    000003b0 [SR] Repairing corrupted file [ml:520{260},l:56{28}]"\??\C:\Windows\Help\mui\0409"\[l:22{11}]"diskmgt.CHM" from store
2016-03-05 16:28:15, Info                  CSI    000003b1 WARNING: File [l:22{11}]"diskmgt.CHM" in [l:56{28}]"\??\C:\Windows\Help\mui\0409" switching ownership
    Old: Server-Help-CHM.diskm_v.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
    New: Server-Help-CHM.diskmgt.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
2016-03-05 16:28:15, Info                  CSI    000003b2 Repair results created:
POQ 170 starts:
     0: Move File: Source = [l:192{96}]"\SystemRoot\WinSxS\Temp\PendingRenames\af20a6ed2577d10175490000c4189c34._0000000000000000.cdf-ms", Destination = [l:104{52}]"\SystemRoot\WinSxS\FileMaps\_0000000000000000.cdf-ms"
    1: Move File: Source = [l:162{81}]"\SystemRoot\WinSxS\Temp\PendingRenames\bf47a6ed2577d10176490000c4189c34.$$.cdf-ms", Destination = [l:74{37}]"\SystemRoot\WinSxS\FileMaps\$$.cdf-ms"
    2: Move File: Source = [l:224{112}]"\SystemRoot\WinSxS\Temp\PendingRenames\e195a6ed2577d10177490000c4189c34.$$_help_mui_0409_c7942094fabea651.cdf-ms", Destination = [l:136{68}]"\SystemRoot\WinSxS\FileMaps\$$_help_mui_0409_c7942094fabea651.cdf-ms"
    3: Hard Link File: Source = [l:250{125}]"\SystemRoot\WinSxS\amd64_server-help-chm.diskmgt.resources_31bf3856ad364e35_6.1.7600.16385_en-us_1921e36e58dca6e2\diskmgt.CHM", Destination = [l:80{40}]"\??\C:\Windows\Help\mui\0409\diskmgt.CHM"

cadprofessor · Mar 5, 2016

Yes that is correct. Every time I run sfc it displays that I have corrupted files and it has repaired them. I can run sfc three times in a row and it still gives the same message.

Aura · Mar 5, 2016

Alright, follow the instructions below please.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
- Your version of Windows is:
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

cadprofessor · Mar 5, 2016

Here is the file that you requested. I hope it tells you something. Thank you.

cadprofessor · Mar 5, 2016

I have uninstalled KB3108669 shortly after it was release due to the fact it made several of the plugins that I use with windows media center non functional. I wonder if this is the issue sfc since sur found those missing files as errors.

Aura · Mar 6, 2016

No, it's finding another file, not one added by that KB. What is strange is that the file that keeps on being replaced is part of the RTM version of Windows 7. Follow the instructions below please.

System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

Download the attached archive file, Packs.zip and save it on your Desktop;
Once it's downloaded, right-click on it and select Extract All...;
Check the Show extracted files when complete checkbox, and click on Extract;
On completion, a folder will open with two folders inside it, Manifests and Packages;
- Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
- Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
Run the System Update Readiness Tool (SURT) again;
On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

Packs.zip

cadprofessor · Mar 6, 2016

Installed the packs folders and ran sur again. Still show errors in log file. Thanks again. OOps I read the log file wrong....says fixed 3 files. This is good.

Aura · Mar 6, 2016

Good :) Now let's run SFC again.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

cadprofessor · Mar 6, 2016

Here is the cbs log file.....Still gave the corruption error when I ran sfc.

Aura · Mar 6, 2016

Follow the instructions below please.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;
On your Desktop, right-click and select New, then Text Document. Give it the name SFCFixScript (it should be a .txt) extension;
Open the SFCFixScript.txt file you just created, and copy/paste the following in it;
Code:
```
FileScan::
diskmgt.CHM
```
Save any work you have open, and close every programs;
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;

cadprofessor · Mar 6, 2016

Here is the log file that you requested.

Aura · Mar 7, 2016

This is a weird issue. According to your CBS.log, the diskmgt.CHM file in the 409 folder always gets replaced, because the hash isn't the right one.

Code:

2016-03-06 16:54:07, Info                  CSI    000003b3 Hashes for file member \??\C:\Windows\Help\mui\0409\diskmgt.CHM do not match actual file [l:22{11}]"diskmgt.CHM" :
  Found: {l:32 b:Q04+9HaiDEqXWqWfSz15C0O1lwvdzRKc8OPWAuf17T4=} Expected: {l:32 b:Nm0jwXDzPg7+0Wb/lPzZrxe6KthUAbkrG2QotxzpUV8=}

The expected hash is from a diskmgt.CHM that is found on your system, and also present in the 409 folder.

Code:

FileScan::
[0: 2] C:\Windows\winsxs\amd64_server-help-chm.diskm_v.resources_31bf3856ad364e35_6.1.7600.16385_en-us_d76955a45e11858c\diskmgt.CHM
 Expected: Nm0jwXDzPg7+0Wb/lPzZrxe6KthUAbkrG2QotxzpUV8=
 Expected: 6.1.7600.16385 Found: Version number not available.
Successfully traced component amd64_server-help-chm.diskm_v.resources_31bf3856ad364e35_6.1.7600.16385_en-us_d76955a45e11858c.
Server-Help-Package.ClientProfessional~31bf3856ad364e35~amd64~en-US~6.1.7600.16385.Server-Help-Package.ClientProfessional-Update

 [C:\Windows\Help\mui\0409\diskmgt.CHM]

However... the hash that is found instead belongs to another diskmgt.CHM file on your system, which doesn't belong anywhere in the Help\mui folder.

Code:

[12: 1] C:\Windows\winsxs\amd64_server-help-chm.diskmgt.resources_31bf3856ad364e35_6.1.7600.16385_en-us_1921e36e58dca6e2\diskmgt.CHM
 Expected: Q04+9HaiDEqXWqWfSz15C0O1lwvdzRKc8OPWAuf17T4=
 Expected: 6.1.7600.16385 Found: Version number not available.
Successfully traced component amd64_server-help-chm.diskmgt.resources_31bf3856ad364e35_6.1.7600.16385_en-us_1921e36e58dca6e2.
Microsoft-Windows-RemoteServerAdministrationTools-Package~31bf3856ad364e35~amd64~en-US~6.1.7600.16385.RemoteServerAdministrationTools-Roles-FileServices-Dfs

It's the only file like that. I won't be able to check this out today since I have night classes, but I'll take another look at it tomorrow. I've seen that kind of issue before, but this one is completely different.

Edit: I might have found it, the issue probably comes from the WinSxS folder name of the diskmgt.CHM file that is expected. I'll prepare a fix tonight when I get home if I have time, otherwise it'll be tomorrow.

cadprofessor · Mar 7, 2016

Thanks so much for the detail reply. I'll be on the lookout of the potential fix. Your help is appreciated.

Aura · Mar 8, 2016

Alright so it appears that the amd64_server-help-chm.diskm_v.resources_31bf3856ad364e35_6.1.7600.16385_en-us_d76955a45e11858c folder indeed exists in a Windows 7 RTM .iso, but not amd64_server-help-chm.diskmgt.resources_31bf3856ad364e35_6.1.7600.16385_en-us_1921e36e58dca6e2. I'll have to check with my VMs once I get home tonight.

Aura · Mar 9, 2016

Do you have any language packs installed?

cadprofessor · Mar 9, 2016

No....not to my knowledge. How would I know?

Aura · Mar 10, 2016

You can follow the instructions in the tutorial below to see.

Display Language Packs - Install and Uninstall - Windows 7 Help Forums

[SOLVED] SFC scannow corrupt each time it is run and correct each time.

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