[SOLVED] SFC reports a file unable to repair.

[alistair]

I have for some time had problems trying to install the odd software program the most recent is Google Earth which installs but then wont run, it comes up with a initialising message but then nothing happens.

I have discovered how to run the sfc check via command prompt and got the attached text file which appears to show a file or exec called napstat as being faulty.

please can some one assist me by explaining what to do next.
thank you
Alistair

 

[alistair]

Help please is there anyone who can help? I desperately need to get google earth to run and it wont and I have tried all the suggestions google earth make

 

[PeterJ]

Hello and welcome.

Please provide the file CBS.log:

1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
3. When command prompt opens, copy and paste the following command into it, then press enter.
   
   

   copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
   Note: if the file is too big to upload to your next post please upload via a service such as Filedropper or One Drive or SendSpace and just provide the download link.

 

[alistair]

Thank you very much for looking at this for me, its driving me mad there are 3 software programs I have installed but all will not run sample messages attached along with a link to wetransfer for the text file you requested.

WeTransfer


thank you

alistair

 

[PeterJ]

I see you have started a new thread here: problem found using update instructiions
Is this for the same issue and the same computer ?

 

[alistair]

yes sorry,

when I received no reply from the first post I thought i would try again with more info that has happened subsequently to the first post for which I have been now also offered help , apologies for the confusion and time waste ing

 

[PeterJ]

No problem. Because you are getting help in the other thread this one is closed/marked as solved.