[SOLVED] sfc not able to fix the system

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brunoais

Contributor
Joined
Aug 27, 2013
Posts
74
I've tried to run sfc and it is failing to fix my system. It finds errors but it doesn't say anything about them except for the logs.
I need help to be able to allow it run right.
So far I've tried:
  1. Rebooting
  2. Rebooting in safe mode and trying again.
  3. Rebooting into administrative console (failed to boot)
  4. Rebooting into admin console using a recovery disk.

All of them give the same issue. sfc fails to fix the system files.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log
Click to expand...

I've tried to attach the log, View attachment CBS.zip.
Please help understanding what is wrong.
 
Read More:


These files are incorrectly identified as corrupt. What is the initial problem you are attempting to remedy?
 
A program crash always at the same point.
It is called "life is strange.exe". It is a program that belongs to the life is strange game.
After I get into a specific stage (±20 min in), it crashes.
ATM, the objective is to solve what sfc says is wrong.

Thanks for reading and identifying the information in the log.
 
What kind of crash are you getting? Is it a blue screen of death or is the game just crashing to the desktop?
 
The game itself crashes with an illegal access popup (I can't get an image, atm. Ask if you want it).
It shows it can't access the executable itself.
I believe it uses the unreal engine.

Their support insists that it is caused by any of windows' libraries being corrupted.
 
Please zip and upload the contents of the minidump folder, you will need to use a service such as OneDrive, DropBox, SendSpace, etc. and then include the link with your reply.

The folder will look something like this:
C:\Users\<UserName>\Documents\My Games\Life Is Strange\LifeIsStrangeGame\Logs\
 
Do you mind if I send the link to you by PM?
I have no issues with you seeing it but it contains some minor private information inside which I'd rather not letting just anyone to get it.
 
Looks like a Null pointer exception. Is there any particular action, object, or location in the game that triggers it?
 
It is after a specific action when there's a camera change after a long dialog.
The game history up to that point doesn't seem to affect it.

BTW, you are the first asking for the dump and the logs. Their support didn't do that yet.
 
Hopefully they'll ask for them at some point, unfortunately it's usually easier to blame other software than to find out what is actually causing the problem :P

The files that are reported as corrupt are a false positive, but it won't hurt anything to replace them and a clean sfc log should give you a little more leverage with support.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment SFCFix.zip

SFC Scan

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt

  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

SFC should end with "Windows did not find any integrity violations".
 
It did show:
"Windows did not find any integrity violations"
Do I still need to send you the logs?
 
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