BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States May 16, 2018 #101 OK, so you are saying that you were unable to Open Windows Explorer? That is Step#1 that you said you got stuck on. Just trying to understand.
OK, so you are saying that you were unable to Open Windows Explorer? That is Step#1 that you said you got stuck on. Just trying to understand.
H Han Solo Contributor Joined Feb 9, 2018 Posts 419 May 16, 2018 #102 That's not the problem. I opened Windows Explorer and "Show hidden files and folders" is checked and "Hide extensions for known file types" is unchecked. I was able to uninstall many msi except for those 2.
That's not the problem. I opened Windows Explorer and "Show hidden files and folders" is checked and "Hide extensions for known file types" is unchecked. I was able to uninstall many msi except for those 2.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States May 16, 2018 #103 OK. Just continue on. Go on to Step#2 and complete the steps and we will go from there. Thanks.
H Han Solo Contributor Joined Feb 9, 2018 Posts 419 May 20, 2018 #104 OK. Done. That was tedious but I think I managed to uninstall Office 2007. WU is stating that the important update that the PC needs is Microsoft Office File Validation Add-In 4/5/2012. But after a second run WU states that no updates are needed. I am still getting 97 SURT corruption counts. SFCFix version 3.0.0.0 by niemiro. Start time: 2018-05-20 20:15:37.003 Microsoft Windows 7 Service Pack 1 - amd64 Not using a script file. AutoAnalysis:: SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com. CBS & SFC total detected corruption count: 0 CBS & SFC total unimportant corruption count: 0 CBS & SFC total fixed corruption count: 0 SURT total detected corruption count: 97 SURT total unimportant corruption count: 0 SURT total fixed corruption count: 0 AutoAnalysis:: directive completed successfully. Successfully processed all directives. SFCFix version 3.0.0.0 by niemiro has completed. Currently storing 30 datablocks. Finish time: 2018-05-20 20:22:52.339 ----------------------EOF-----------------------
OK. Done. That was tedious but I think I managed to uninstall Office 2007. WU is stating that the important update that the PC needs is Microsoft Office File Validation Add-In 4/5/2012. But after a second run WU states that no updates are needed. I am still getting 97 SURT corruption counts. SFCFix version 3.0.0.0 by niemiro. Start time: 2018-05-20 20:15:37.003 Microsoft Windows 7 Service Pack 1 - amd64 Not using a script file. AutoAnalysis:: SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com. CBS & SFC total detected corruption count: 0 CBS & SFC total unimportant corruption count: 0 CBS & SFC total fixed corruption count: 0 SURT total detected corruption count: 97 SURT total unimportant corruption count: 0 SURT total fixed corruption count: 0 AutoAnalysis:: directive completed successfully. Successfully processed all directives. SFCFix version 3.0.0.0 by niemiro has completed. Currently storing 30 datablocks. Finish time: 2018-05-20 20:22:52.339 ----------------------EOF-----------------------
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States May 20, 2018 #105 Good. Please do the following. Step#1 - System Update Readiness Tool (SUR) 1. Download and run the following file. 2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel. 3. You will get an Installation Complete screen when it's done running. 4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
Good. Please do the following. Step#1 - System Update Readiness Tool (SUR) 1. Download and run the following file. 2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel. 3. You will get an Installation Complete screen when it's done running. 4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
H Han Solo Contributor Joined Feb 9, 2018 Posts 419 May 21, 2018 #106 ================================= Checking System Update Readiness. Binary Version 6.1.7601.22471 Package Version 26.0 2018-05-21 09:23 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store (f) CSI C Mark Deployment Missing 0x00000000 c!avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_0b20a8ff883c3a4a x86_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_1d37a43bbfe1dc9c (f) CSI C Mark Deployment Missing 0x00000000 c!avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_c373722873c01144 amd64_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_d58a6d64ab65b396 Summary: Seconds executed: 5050 Found 2 errors CSI C Mark Deployment Missing Total count: 2
================================= Checking System Update Readiness. Binary Version 6.1.7601.22471 Package Version 26.0 2018-05-21 09:23 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store (f) CSI C Mark Deployment Missing 0x00000000 c!avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_0b20a8ff883c3a4a x86_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_1d37a43bbfe1dc9c (f) CSI C Mark Deployment Missing 0x00000000 c!avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_c373722873c01144 amd64_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_d58a6d64ab65b396 Summary: Seconds executed: 5050 Found 2 errors CSI C Mark Deployment Missing Total count: 2
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States May 21, 2018 #107 Looks fine. The two items are a know issue with Avast AV and can be ignored. Please check for Windows Updates and let me know what shows up if anything.
Looks fine. The two items are a know issue with Avast AV and can be ignored. Please check for Windows Updates and let me know what shows up if anything.
H Han Solo Contributor Joined Feb 9, 2018 Posts 419 May 21, 2018 #108 WU states no important updates available even after a second run. Belarc Advisor states no problems but that's because I uninstalled Office 2007. I don't have Avast AV installed.
WU states no important updates available even after a second run. Belarc Advisor states no problems but that's because I uninstalled Office 2007. I don't have Avast AV installed.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States May 21, 2018 #109 Perfect. Avast may have been installed in the past but either way those two items can be ignored. OK. Do you have the Office 2007 media in order to re-install office? Is that your intention?
Perfect. Avast may have been installed in the past but either way those two items can be ignored. OK. Do you have the Office 2007 media in order to re-install office? Is that your intention?
H Han Solo Contributor Joined Feb 9, 2018 Posts 419 May 21, 2018 #110 I will re-install office but it may take awhile.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States May 21, 2018 #111 No problem. Let me know if you have any issues installing it. If you do, stop and let me know. A good clean install of Office should resolve your issues.
No problem. Let me know if you have any issues installing it. If you do, stop and let me know. A good clean install of Office should resolve your issues.
H Han Solo Contributor Joined Feb 9, 2018 Posts 419 May 31, 2018 #112 I have installed Office 2007. Afterwards I used WU and found 16 important updates of which 1 did not install because it was not needed. After a restart WU installed 38 updates but 1 was not needed and 1 failed. View attachment CBS.rar
I have installed Office 2007. Afterwards I used WU and found 16 important updates of which 1 did not install because it was not needed. After a restart WU installed 38 updates but 1 was not needed and 1 failed. View attachment CBS.rar
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Jun 3, 2018 #113 OK, so at this point what issue do you have? Just the one update that failed?
H Han Solo Contributor Joined Feb 9, 2018 Posts 419 Jun 3, 2018 #114 Just one update failed. Otherwise the install went OK.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Jun 13, 2018 #115 Do you want to work on the one update that failed?
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Jun 13, 2018 #117 OK, attempt to install only the one update that failed. When it fails again, please zip up and attach a copy of your most recent CBS.log Thank you.
OK, attempt to install only the one update that failed. When it fails again, please zip up and attach a copy of your most recent CBS.log Thank you.
H Han Solo Contributor Joined Feb 9, 2018 Posts 419 Jun 13, 2018 #118 CBS Log. View attachment CBS.rar
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Jun 13, 2018 #119 What was the KB number that you attempted to install?