arunpratheep
New member
- Feb 16, 2014
- 1
Recently when I tried to update my windows 8 to 8.1 ,the following error occurs
"Couldn't update to Windows 8.1
Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.
0xC1900101 - 0x40017"
I ran the updater trouble shooter and the following error occured:
[TABLE="class: info"]
[TR]
[TD="class: heading"]Detection details
[/TD]
[TD="align: right"][/TD]
[/TR]
[/TABLE]
[TABLE="class: info"]
[TR]
[TD]Error Report
[/TD]
[/TR]
[TR]
[TD][TABLE="class: info"]
[TR]
[TH]RootCause:[/TH]
[TD="class: b1"]RC_DataStore[/TD]
[/TR]
[TR]
[TH]ErrorCode:[/TH]
[TD="class: b2"]0x80070057[/TD]
[/TR]
[TR]
[TH]TimeDetected:[/TH]
[TD="class: b1"]2014-02-16-T-01:43:09P[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE="class: info"]
[TR]
[TD]
Collected File
[/TD]
[/TR]
[TR]
[TD][TABLE="class: info"]
[TR]
[TH]File Name: [/TH]
[TD="class: b1"]CheckSURLog.cab[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE="class: info"]
[TR]
[TD]Service Status
[/TD]
[/TR]
[TR]
[TD][TABLE="class: info"]
[TR]
[TD]Problem with BITS service : The requested service has already been started.More help is available by typing NET HELPMSG 2182.[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE="class: info"]
[TR]
[TD="class: title, colspan: 2"]Collection information[/TD]
[/TR]
[TR]
[TH]Computer Name: [/TH]
[TD="class: b2"]ARUN[/TD]
[/TR]
[TR]
[TH]Windows Version:[/TH]
[TD="class: b1"]6.2
[/TD]
[/TR]
[TR]
[TH]Architecture:[/TH]
[TD="class: b2"]x64
[/TD]
[/TR]
[TR]
[TH]Time:[/TH]
[TD="class: b1"]Sunday, February 16, 2014 1:42:45 PM
[/TD]
[/TR]
[/TABLE]
Then I tried to run the following commands :
1. DISM /Online /Cleanup-image /Scanhealth
2. DISM/Online /Cleanup-image /Restorehealth
The following error occurred:
Error when running DISM /Online /Cleanup-Image /RestoreHealth - error 0x800f0906
DISM /Online /Cleanup-Image /RestoreHealth
Deployment Image Servicing and Management tool
Version: 6.2.9200.16384
Image Version: 6.2.9200.16384
[==========================100.0%==========================]
Error: 0x800f0906
The source files could not be downloaded.
Use the "source" option to specify the location of the files that are required t
o restore the feature. For more information on specifying a source location, see
Configure a Windows Repair Source.
The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
Then I tried the code sfc/scannow
The error in sfc is
Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.2.9200.16430, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
Am attaching sfcdetails.txt file ,Please help me with the isuues so that I can update to windows 8.1
View attachment sfcdetails.txt
My laptop configuration is
Dell 15 7000
model 7537
processor intel core i7
nvidia gt 750m 2 gb ddr5 graphics
8 gb ram
antivirus kaspersky internet security 14
PS :all drivers are up to date
"Couldn't update to Windows 8.1
Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.
0xC1900101 - 0x40017"
I ran the updater trouble shooter and the following error occured:

[TABLE="class: info"]
[TR]
[TD="class: heading"]Detection details
[/TD]
[TD="align: right"][/TD]
[/TR]
[/TABLE]
[TABLE="class: info"]
[TR]
[TD]Error Report
[/TD]
[/TR]
[TR]
[TD][TABLE="class: info"]
[TR]
[TH]RootCause:[/TH]
[TD="class: b1"]RC_DataStore[/TD]
[/TR]
[TR]
[TH]ErrorCode:[/TH]
[TD="class: b2"]0x80070057[/TD]
[/TR]
[TR]
[TH]TimeDetected:[/TH]
[TD="class: b1"]2014-02-16-T-01:43:09P[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE="class: info"]
[TR]
[TD]
Collected File
[/TD]
[/TR]
[TR]
[TD][TABLE="class: info"]
[TR]
[TH]File Name: [/TH]
[TD="class: b1"]CheckSURLog.cab[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE="class: info"]
[TR]
[TD]Service Status
[/TD]
[/TR]
[TR]
[TD][TABLE="class: info"]
[TR]
[TD]Problem with BITS service : The requested service has already been started.More help is available by typing NET HELPMSG 2182.[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE="class: info"]
[TR]
[TD="class: title, colspan: 2"]Collection information[/TD]
[/TR]
[TR]
[TH]Computer Name: [/TH]
[TD="class: b2"]ARUN[/TD]
[/TR]
[TR]
[TH]Windows Version:[/TH]
[TD="class: b1"]6.2
[/TD]
[/TR]
[TR]
[TH]Architecture:[/TH]
[TD="class: b2"]x64
[/TD]
[/TR]
[TR]
[TH]Time:[/TH]
[TD="class: b1"]Sunday, February 16, 2014 1:42:45 PM
[/TD]
[/TR]
[/TABLE]
Then I tried to run the following commands :
1. DISM /Online /Cleanup-image /Scanhealth
2. DISM/Online /Cleanup-image /Restorehealth
The following error occurred:
Error when running DISM /Online /Cleanup-Image /RestoreHealth - error 0x800f0906
DISM /Online /Cleanup-Image /RestoreHealth
Deployment Image Servicing and Management tool
Version: 6.2.9200.16384
Image Version: 6.2.9200.16384
[==========================100.0%==========================]
Error: 0x800f0906
The source files could not be downloaded.
Use the "source" option to specify the location of the files that are required t
o restore the feature. For more information on specifying a source location, see
Configure a Windows Repair Source.
The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
Then I tried the code sfc/scannow
The error in sfc is
Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.2.9200.16430, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
Am attaching sfcdetails.txt file ,Please help me with the isuues so that I can update to windows 8.1
View attachment sfcdetails.txt
My laptop configuration is
Dell 15 7000
model 7537
processor intel core i7
nvidia gt 750m 2 gb ddr5 graphics
8 gb ram
antivirus kaspersky internet security 14
PS :all drivers are up to date