Severe latency after introducing a Geforce GTX 1060 to my PC

R

rnadomname

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Joined
Apr 5, 2017
Posts
8
Hi!

(Sorry for my name and I hope I am not posting this in the wrong place)

I have been trying to solve this for a week now and from what I have found this seems to be the place to ask for help.

From researching this problem I have gathered I probably had a pretty high latency previously, that I learned to live with, but since my old GPU broke and I bought a Nvidia Geforce GTX 1060 it has been unbearable and in some instances it even crashes the games I am playing. I have bought a new HDD, installed Windows 10 instead of 7, installed the latest drivers I could find, disabled USBs etc to no avail. When my GPU is deactivated I get no latency to speak of. When using the new GPU however I get audio crackling/pops, freezing (sometimes to the point of having to reboot) and CTDs depending on what I am doing. The culprits when using LatencyMon are usually HDAudBus.sys, USB-sys files and GPU related drivers.

Following the instructions here I came up with the following, where the second link has the most severe latency:


Dropbox - CPU22.etl

Dropbox - CPU333.etl

I hope they are working, I have never used dropbox before.

Very thankful for any help you can give me.
 
Please provide your system specs:

· OS - Windows 10, 8.1, 8, 7, Vista ?
· x86 (32-bit) or x64 ?
· What was original installed OS on system?
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
· Age of system (hardware)
· Age of OS installation - have you re-installed the OS?

· CPU
· Video Card
· Motherboard
· Power Supply - brand & wattage

· System Manufacturer
· Exact model number
Click to expand...
 
Sorry, I was going to but I got caught up and forgot, thank you for the swift reply:

OS: Microsoft Windows 10 x64 OEM (previously Windows 7 x64 OEM with the same issues (original OS, then on a Western Digital 500 gb - WD5000AAKX, also upgraded to W10 x64 on that drive before I bought the SSD stated below)
CPU: Intel Core i5 3570K
Mother board: MSI Z77A-G43 ATX
Memory: 2x 4 GB Corsair Vengeance 1600 MHz
GPU: Nvidia Geforce GTX 1060 6gb (ny)
Harddrive: SSD Samsung EVO 850 250 GB
PSU: Corsair CX 500W

All hardware except for the SSD and the GPU were bought January 2013. I bought parts from a Swedish store and a friend put it together for me back then. Thank you for your response.
 
What is your SATA mode set to for your motherboard?
What BIOS version are you running on your motherboard?


Please provide dxdiag.txt and msinfo32.txt

dxdiag.txt
  1. Press Windows + S
  2. Type dxdiag
  3. Choose the dxdiag under Command
  4. Click on the button to Save All Information...
  5. Save the dxdiag.txt file to your Desktop

msinfo32.txt
  1. Press Windows + S
  2. Type msinfo32
  3. Choose System Information with the subheading Desktop app
  4. Click on File and Export... to msinfo32.txt on your Desktop

In your next post, upload both files here with the information about your BIOS settings and version.
 
I would recommend a BIOS update and see if that resolves the issue before we pursue other options. Make sure not to interrupt the BIOS update by resetting or powering off your system, or your system may be bricked.
 
Ok, since my last post I finally decided to poke around in the physical part of the PC and moved the GPU to the secondary PCIE slot, which seems to have alleviated the worst, game breaking latency. Though I never ran a trace with old GPU (which I had in the primary PCIE (3.0) slot) I would say the performance right now seems to be on the same levels as then, maybe slightly worse but bearable. There are however still underlying latency issues with occasional multisecond spikes (accompanied by a "BRRRRR" sound), occuring maybe a handful of times during a days use. Those seem to happen when starting new applications/processes. There are also more lowkey latency, primarily discernable while playing and a pop every once in a while.

If possible I would be very grateful for further help with this issue. I have uploaded a new trace below (post-PCIE slot change):

Dropbox - CPUhmm.7z
 
At the moment the only Nvidia drivers I have installed are the main graphic drivers, I unticked all the other boxes when I did a clean install. No noticeable difference either way.
 
Press Ctrl + Shift + Esc, make sure More details is enabled, and navigate to the Services tab. Do you have Intel Management listed under your Services in Task Manager? If so, right click it, and select Open Services. Find the service in your services, right click on it again, and choose Properties -> Startup type -> Disabled.

You might also try a Clean Boot to diagnose possible services/program conflicts.
 
Last edited:
It's possible the age of your motherboard is at fault here. Contact MSI to determine whether their older motherboard supports your new display card.
 
It's supposed to support the GPU from what I have read, and either way I had the same problems with my old display card. I did have another person I spoke to suggest the motherboard might be the trouble though, but I don't have the means to change that at this moment (that would mean me having to buy a new CPU as well). It would make a lot of sense, I probably should have RMAd it way back when...
 

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