[Server2012R2Upd3 x64] Windows Update failure

P

paulumz

Member
Joined
Jan 9, 2018
Posts
21
Didn't notice a VM corrupted itself from a power event a few months ago and no longer have a backup up of it prior to the event. While the system is overall functional, updated Hyper-V integration components won't install or new Windows Updates. Sometimes i get lucky and can fix these by pulling a file from another machine, this one has me lost and would appreciate any help.

C:\Windows\Logs\DISM>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 98% complete.

Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

C:\Windows\Logs\DISM>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 6.3.9600.17031

Image Version: 6.3.9600.17031

[==========================100.0%==========================]

Error: 14093

The identity string is malformed. This may be due to a trailing comma, more than
two unnamed attributes, missing attribute name or missing attribute value.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-01-09 19:34:06.073
Microsoft Windows Server 2012 R2 Update 3 - amd64
Not using a script file.




AutoAnalysis::
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-d..services-core-files_31bf3856ad364e35_6.3.9600.18476_none_80b6378ffae9759b\Active Directory Diagnostics.xml
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.3.9600.18618_none_01f75b8d888d2a3c\administration.config
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.3.9600.18618_none_01f75b8d888d2a3c\applicationHost.config


SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 3
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.



Failed to generate a complete zip file. Upload aborted.


SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2018-01-09 19:40:46.168
----------------------EOF-----------------------

dism.log - Download dism.log from Sendspace.com - send big files the easy way
cbs.log - Download CBS.log from Sendspace.com - send big files the easy way
 
Re: 2012R2 Windows Update failure

Hello and welcome!

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.




SFC Scan


  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 

Attachments

Re: 2012R2 Windows Update failure

Code: 
SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-01-09 20:01:56.774
Microsoft Windows Server 2012 R2 Update 3 - amd64
Using .zip script file at C:\Users\administrator.q\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.3.9600.18618_none_01f75b8d888d2a3c\administration.config
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.3.9600.18618_none_01f75b8d888d2a3c\applicationHost.config
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-d..services-core-files_31bf3856ad364e35_6.3.9600.18476_none_80b6378ffae9759b\Active Directory Diagnostics.xml

Successfully copied file C:\Users\administrator.q\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.3.9600.18618_none_01f75b8d888d2a3c\administration.config to C:\Windows\winsxs\amd64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.3.9600.18618_none_01f75b8d888d2a3c\administration.config.
Successfully copied file C:\Users\administrator.q\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.3.9600.18618_none_01f75b8d888d2a3c\applicationHost.config to C:\Windows\winsxs\amd64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.3.9600.18618_none_01f75b8d888d2a3c\applicationHost.config.
Successfully copied file C:\Users\administrator.q\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-d..services-core-files_31bf3856ad364e35_6.3.9600.18476_none_80b6378ffae9759b\Active Directory Diagnostics.xml to C:\Windows\winsxs\amd64_microsoft-windows-d..services-core-files_31bf3856ad364e35_6.3.9600.18476_none_80b6378ffae9759b\Active Directory Diagnostics.xml.

Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.3.9600.18618_none_01f75b8d888d2a3c\administration.config
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.3.9600.18618_none_01f75b8d888d2a3c\administration.config
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.3.9600.18618_none_01f75b8d888d2a3c\applicationHost.config
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.3.9600.18618_none_01f75b8d888d2a3c\applicationHost.config
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-d..services-core-files_31bf3856ad364e35_6.3.9600.18476_none_80b6378ffae9759b\Active Directory Diagnostics.xml
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-d..services-core-files_31bf3856ad364e35_6.3.9600.18476_none_80b6378ffae9759b\Active Directory Diagnostics.xml
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2018-01-09 20:01:57.322
Script hash: oscVpde1VKInzRS6rbPjA+rZLWV/4/HZKoineyff+BE=
----------------------EOF-----------------------

sfc /scannow failed, log at Download CBS.log from Sendspace.com - send big files the easy way
 
Re: 2012R2 Windows Update failure

Retrieve Components Hive
 1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload toa file sharing service and just provide the link here.
 
SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.



  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put tags around the log to break up the text.





SFC Scan



  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 

Attachments

Actually, one of the files was successfully replaced, so some progress has been made. Please standby while I try to gather the two remaning files. I'm currently at work, so I'll look for them when I'm home.
 
SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
  5. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.
 

Attachments

Code: 
SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-01-11 13:15:34.576
Microsoft Windows Server 2012 R2 Update 3 - amd64
Using .txt script file at C:\Users\administrator.Q\Desktop\SFCFixScript.txt [1]




FileScan::
[0: 1] C:\Windows\WinSxS\amd64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.3.9600.17031_none_01dac51388a3a832\administration.config
File is untraceable.
 Found: BcSNOGEtU7IToTJD/oJokg+e8CLLff1RvGVB85zBe18=
 Version number not available.
Trace not available.



[1: 1] C:\Windows\WinSxS\amd64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.3.9600.17031_none_01dac51388a3a832\applicationHost.config
File is untraceable.
 Found: BcSNOGEtU7IToTJD/oJokg+e8CLLff1RvGVB85zBe18=
 Version number not available.
Trace not available.



[2: 1] C:\Windows\WinSxS\amd64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.3.9600.16384_none_01a7d2cf88c95dc0\administration.config
File is untraceable.
 Found: BcSNOGEtU7IToTJD/oJokg+e8CLLff1RvGVB85zBe18=
 Version number not available.
Trace not available.



[3: 1] C:\Windows\WinSxS\amd64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.3.9600.16384_none_01a7d2cf88c95dc0\applicationHost.config
File is untraceable.
 Found: BcSNOGEtU7IToTJD/oJokg+e8CLLff1RvGVB85zBe18=
 Version number not available.
Trace not available.



[4: 1] C:\inetpub\history\CFGHISTORY_0000000007\applicationHost.config
File is untraceable.
 Found: swfeXtAihsvlH1mGHguQwQL4XM8zmw8eRqf13jn/hU4=
 Version number not available.
Trace not available.



[5: 1] C:\inetpub\history\CFGHISTORY_0000000007\administration.config
File is untraceable.
 Found: 63RO+YlEO3jtzX5rVj2Davuf3+VNX21xNtYAJliukUE=
 Version number not available.
Trace not available.



[6: 1] C:\inetpub\history\CFGHISTORY_0000000008\applicationHost.config
File is untraceable.
 Found: K0PbP2BanYKEYvmqdUgK5IYtrXZ3OrwMvpcrfAB1A9I=
 Version number not available.
Trace not available.



[7: 1] C:\inetpub\history\CFGHISTORY_0000000009\applicationHost.config
File is untraceable.
 Found: iIu32VKvDDjXK1Czs2pw9VQyg4zly/EmmPthsqG+7HI=
 Version number not available.
Trace not available.



[8: 1] C:\inetpub\history\CFGHISTORY_0000000008\administration.config
File is untraceable.
 Found: 63RO+YlEO3jtzX5rVj2Davuf3+VNX21xNtYAJliukUE=
 Version number not available.
Trace not available.



[9: 1] C:\Windows\WinSxS\amd64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.3.9600.17415_none_01f46dab888fca48\administration.config
File is untraceable.
 Found: BcSNOGEtU7IToTJD/oJokg+e8CLLff1RvGVB85zBe18=
 Version number not available.
Trace not available.



[10: 1] C:\Windows\WinSxS\amd64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.3.9600.17415_none_01f46dab888fca48\applicationHost.config
File is untraceable.
 Found: BcSNOGEtU7IToTJD/oJokg+e8CLLff1RvGVB85zBe18=
 Version number not available.
Trace not available.



[11: 1] C:\inetpub\history\CFGHISTORY_0000000010\applicationHost.config
File is untraceable.
 Found: iIu32VKvDDjXK1Czs2pw9VQyg4zly/EmmPthsqG+7HI=
 Version number not available.
Trace not available.



[12: 1] C:\inetpub\history\CFGHISTORY_0000000010\administration.config
File is untraceable.
 Found: 63RO+YlEO3jtzX5rVj2Davuf3+VNX21xNtYAJliukUE=
 Version number not available.
Trace not available.



[13: 1] C:\inetpub\history\CFGHISTORY_0000000009\administration.config
File is untraceable.
 Found: 63RO+YlEO3jtzX5rVj2Davuf3+VNX21xNtYAJliukUE=
 Version number not available.
Trace not available.



[14: 1] C:\inetpub\history\CFGHISTORY_0000000011\applicationHost.config
File is untraceable.
 Found: iIu32VKvDDjXK1Czs2pw9VQyg4zly/EmmPthsqG+7HI=
 Version number not available.
Trace not available.



[15: 1] C:\inetpub\history\CFGHISTORY_0000000012\applicationHost.config
File is untraceable.
 Found: iIu32VKvDDjXK1Czs2pw9VQyg4zly/EmmPthsqG+7HI=
 Version number not available.
Trace not available.



[16: 1] C:\inetpub\history\CFGHISTORY_0000000011\administration.config
File is untraceable.
 Found: 63RO+YlEO3jtzX5rVj2Davuf3+VNX21xNtYAJliukUE=
 Version number not available.
Trace not available.



[17: 1] C:\inetpub\history\CFGHISTORY_0000000012\administration.config
File is untraceable.
 Found: 63RO+YlEO3jtzX5rVj2Davuf3+VNX21xNtYAJliukUE=
 Version number not available.
Trace not available.



[18: 1] C:\Windows\WinSxS\amd64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.3.9600.18618_none_01f75b8d888d2a3c\administration.config
File is untraceable.
 Found: lck++PNBJkrHefjfs4S75e9gH1uHWPQEWAS50lUe6SI=
 Version number not available.
Trace not available.



[19: 1] C:\Windows\WinSxS\amd64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.3.9600.18618_none_01f75b8d888d2a3c\applicationHost.config
File is untraceable.
 Found: uMLklx83tFT0qvv3dp2ZR/jhS3TSrtPZ+slOMw52cMU=
 Version number not available.
Trace not available.



[20: 1] C:\inetpub\history\CFGHISTORY_0000000006\applicationHost.config
File is untraceable.
 Found: BEThRHZEcd5Uz/CSl1F2p6pwU5dFMy6YwIxTCqQVlXs=
 Version number not available.
Trace not available.



[21: 1] C:\Windows\System32\inetsrv\config\administration.config
File is untraceable.
 Found: 63RO+YlEO3jtzX5rVj2Davuf3+VNX21xNtYAJliukUE=
 Version number not available.
Trace not available.



[22: 1] C:\Windows\System32\inetsrv\config\applicationHost.config
File is untraceable.
 Found: iIu32VKvDDjXK1Czs2pw9VQyg4zly/EmmPthsqG+7HI=
 Version number not available.
Trace not available.



[23: 1] C:\SFCFix\Backups\C\Windows\winsxs\amd64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.3.9600.18618_none_01f75b8d888d2a3c\administration.config
File is untraceable.
 Found: lck++PNBJkrHefjfs4S75e9gH1uHWPQEWAS50lUe6SI=
 Version number not available.
Trace not available.



[24: 1] C:\SFCFix\Backups\C\Windows\winsxs\amd64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.3.9600.18618_none_01f75b8d888d2a3c\applicationHost.config
File is untraceable.
 Found: uMLklx83tFT0qvv3dp2ZR/jhS3TSrtPZ+slOMw52cMU=
 Version number not available.
Trace not available.



[25: 1] C:\inetpub\history\CFGHISTORY_0000000003\applicationHost.config
File is untraceable.
 Found: ilut5+gxASKhvx07wnJHJnG0chXUzmmy5fJ/0sH9JXk=
 Version number not available.
Trace not available.



[26: 1] C:\inetpub\history\CFGHISTORY_0000000003\administration.config
File is untraceable.
 Found: 63RO+YlEO3jtzX5rVj2Davuf3+VNX21xNtYAJliukUE=
 Version number not available.
Trace not available.



[27: 1] C:\inetpub\history\CFGHISTORY_0000000006\administration.config
File is untraceable.
 Found: 63RO+YlEO3jtzX5rVj2Davuf3+VNX21xNtYAJliukUE=
 Version number not available.
Trace not available.



[28: 1] C:\inetpub\history\CFGHISTORY_0000000004\applicationHost.config
File is untraceable.
 Found: z/GZ2+XOAVQeukmuxrqkzIJ84cf+/5n87f8JQcD/+dk=
 Version number not available.
Trace not available.



[29: 1] C:\inetpub\history\CFGHISTORY_0000000004\administration.config
File is untraceable.
 Found: 63RO+YlEO3jtzX5rVj2Davuf3+VNX21xNtYAJliukUE=
 Version number not available.
Trace not available.



[30: 1] C:\inetpub\history\CFGHISTORY_0000000005\applicationHost.config
File is untraceable.
 Found: yv86avUwOMMlCvDiBAagM62k5PJhkh60UYbCqT8Gp1U=
 Version number not available.
Trace not available.



[31: 1] C:\inetpub\history\CFGHISTORY_0000000005\administration.config
File is untraceable.
 Found: 63RO+YlEO3jtzX5rVj2Davuf3+VNX21xNtYAJliukUE=
 Version number not available.
Trace not available.
FileScan:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2018-01-11 13:15:35.045
Script hash: 6iJAC4/r2ZSiccbz4UJs6jDV7/92QPa7CU37SIYcVmA=
----------------------EOF-----------------------
 
Can you attach the following for me? Zip the files up and attach.


C:\inetpub\history\CFGHISTORY_0000000007\administration.config
C:\inetpub\history\CFGHISTORY_0000000009\applicationHost.config
 
Let's see :)

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.




SFC Scan


  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 

Attachments

Getting closer -- I ran sfc /scannow successfully, but dism still fails as well as updates. Here is the SFCFix.txt:
Code: 
SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-01-11 15:16:18.913
Microsoft Windows Server 2012 R2 Update 3 - amd64
Not using a script file.




AutoAnalysis::
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.3.9600.18618_none_01f75b8d888d2a3c\administration.config
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.3.9600.18618_none_01f75b8d888d2a3c\applicationHost.config


SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     2
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          0
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2018-01-11 15:19:45.103
----------------------EOF-----------------------

Latest CBS.log is here, and getting pretty big: Download cbs.zip from Sendspace.com - send big files the easy way
 
Retrieve Components/Software Hives
Note: The Software hive has confidential and sensitive information in it so please send me a PM with a link to that particular hive so it's not in the public form.

  • Please download the Freeware RegBak from here: Acelogix Software - Download products
     You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, two of which are named COMPONENTS and SOFTWARE.
  • Copy these two files to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
  • Now right click on these files on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file(s) to your favourite file sharing website (it will be too big to upload here), and then just provide the link in your PM.

Step#2 - Capture Process Monitor Trace
 1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Open an elevated Command Prompt and run DISM just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.
11908d1430506241-windows-updates-fail-repeatedly-stop-jpg


4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and attach the LogFile.PML file as well as your CBS.log
 
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