[Server2008R2SP1Standard x64] IE11 Refusing to Install

D

dburns

Well-known member
Joined
Dec 4, 2015
Posts
124
Location
England
Hi,

I have a Windows 2008 R2 server that is refusing to update IE to version 11.

It currently has all other updates installed and is on IE version 9. I have tried resetting Windows updates and using the offline installer for IE11, but every time it errors with "Internet Explorer did not finish installing". If I install via Control Panel it errors with code 80244019.

I have also tried uninstalling IE9 as this is the fix according to lots of posts, but that fails too. Btw all drivers are up-to-date.

My CBS file can be found here - http://tiny.cc/rn9vqy

And the results of the SFCFix are below:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-02-05 01:07:26.973
Microsoft Windows Server 2008 R2 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 8
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2018-02-05 01:12:16.872
----------------------EOF-----------------------


I notice that the CheckSUR log includes the following errors but I'm not sure how to fix these:

CSI Missing Deployment Key 0x00000000 microsoft-w..anguagepack_31bf3856ad364e35_11.2.9600.16428_6a32b9cc9799f138 HKLM\Components\CanonicalData\Deployments
CSI Missing Deployment Key 0x00000000 microsoft-w..anguagepack_31bf3856ad364e35_6.3.9600.16428_5fdd062cdc61078c HKLM\Components\CanonicalData\Deployments
CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_11.2.9600.16428_36b7b2c4e1cefd61 HKLM\Components\CanonicalData\Deployments
CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_11.2.9600.16428_301e62752e193974 HKLM\Components\CanonicalData\Deployments
CSI Missing Deployment Key 0x00000000 microsoft-w..anguagepack_31bf3856ad364e35_11.2.9600.16428_5bc9b2ec5ac9578d HKLM\Components\CanonicalData\Deployments
CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_6.3.9600.16428_3986daf338dd2442 HKLM\Components\CanonicalData\Deployments
CSI Missing Deployment Key 0x00000000 Microsoft-w..anguagepack_31bf3856ad364e35_11.2.9600.16428_590def7ce3785863 HKLM\Components\CanonicalData\Deployments
CSI Missing Deployment Key 0x00000000 microsoft-w..-deployment_31bf3856ad364e35_11.2.9600.16428_8fd90b3c258f69cf HKLM\Components\CanonicalData\Deployments


Any ideas please?
 
Re: IE11 Refusing to Install on Server 2008 R2 Standard

Hello and welcome!

Your link appears to be dead. Please provide a fresh one.

Also, attempt to upgrade to IE11 again, and after the install fails, attach CBS.log and c:\windows\IE_Main.log
 
Re: IE11 Refusing to Install on Server 2008 R2 Standard

softwaremaniac said:
Hello and welcome!

Your link appears to be dead. Please provide a fresh one.

Also, attempt to upgrade to IE11 again, and after the install fails, attach CBS.log and c:\windows\IE_Main.log
Click to expand...


Hi,

Sorry about that, please try this one - https://1drv.ms/f/s!AiR1iP2ZcP3pg7MrYxdbceWCbra1Cg

As requested I have re-run the upgrade and uploaded the CBS and IE_Main logs.

Many thanks
 
Re: IE11 Refusing to Install on Server 2008 R2 Standard

softwaremaniac said:
Hello, would you please run SFC Scan and provide CBS.log? Thanks.
Click to expand...

Hi,

Did you mean just run scf /scannow? If so I ran that and it didn't report any integrity violations. I have uploaded the CBS.log at that stage and called it "CBS1.log"

In case you meant run through all the operations again, I next ran dism /online /cleanup-image /restorehealth which gave "error 87 - the restorehealth option is not recognised in this context". I have also uploaded the resulting DISM.log

Next I ran the SFCFix which reported "some detected corruptions could not be repaired..." I have uploaded the full CBS folder with the resulting log files and called it "CBS2.zip"

If you need me to do anything else let me know.

Many thanks
 
Re: IE11 Refusing to Install on Server 2008 R2 Standard

Hi,
According to the following powershell command there is only en-US installed

$OS = Get-WmiObject -Class Win32_OperatingSystem
$LangPacks = $OSInfo.MUILanguages
$LangPacks
 
Re: IE11 Refusing to Install on Server 2008 R2 Standard

Retrieve Components Hive
 1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload toa file sharing service and just provide the link here.
 
Re: IE11 Refusing to Install on Server 2008 R2 Standard

softwaremaniac said:
Retrieve Components Hive
 1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload toa file sharing service and just provide the link here.
Click to expand...

Hi,

Thanks for your response. I have uploaded the components.zip file here: https://1drv.ms/f/s!AiR1iP2ZcP3pg7MrYxdbceWCbra1Cg
 
Re: IE11 Refusing to Install on Server 2008 R2 Standard

View attachment CheckSUR.log
softwaremaniac said:
Please run System Update Readiness Tool once again and attach CheckSUR.log
Click to expand...

Hi,

Thanks for getting back to me. I have run the System Update Readiness Tool again and uploaded the DSM.zip to the same location as before - https://1drv.ms/f/s!AiR1iP2ZcP3pg7MrYxdbceWCbra1Cg

It is still coming up with "error 87. The restorehealth option is not recognized in this context" when I run DISM.exe /Online /Cleanup-image /Restorehealth

The CheckSUR log is attached as requested
 
Re: IE11 Refusing to Install on Server 2008 R2 Standard

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
  5. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.


Afterwards, run SURT and attach CheckSUR.log
 

Attachments

Re: IE11 Refusing to Install on Server 2008 R2 Standard

softwaremaniac said:
SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
  5. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.


Afterwards, run SURT and attach CheckSUR.log
Click to expand...

Here you go


[CODE]

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-03-02 00:40:06.541
Microsoft Windows Server 2008 R2 Service Pack 1 - amd64
Using .txt script file at C:\Users\dbadmin\Desktop\SFCFixScript.txt [0]




RegistryScript::
Failed to import registry key HKEY_LOCAL_MACHINE\COMPONENTS?Szsnative.com\DerivedData\Components\amd64_microsoft-windows-i..mentation.resources_31bf3856ad364e35_11.2.9600.16428_en-us_faa7be136eb763fb. A root key cannot be created under this hive.
Failed to import registry key HKEY_LOCAL_MACHINE\COMPONENTS?Szsnative.com\DerivedData\Components\amd64_microsoft-windows-i..ownlevel-deployment_31bf3856ad364e35_6.3.9600.16428_none_3986daf338dd2442. A root key cannot be created under this hive.
Failed to import registry key HKEY_LOCAL_MACHINE\COMPONENTS?Szsnative.com\DerivedData\Components\amd64_microsoft-windows-i..oyment-languagepack_31bf3856ad364e35_11.2.9600.16428_en-us_590def7ce3785863. A root key cannot be created under this hive.
Failed to import registry key HKEY_LOCAL_MACHINE\COMPONENTS?Szsnative.com\DerivedData\Components\amd64_microsoft-windows-i..s-platform-optional_31bf3856ad364e35_11.2.9600.16428_none_f5efc8e89bcabead. A root key cannot be created under this hive.
Failed to import registry key HKEY_LOCAL_MACHINE\COMPONENTS?Szsnative.com\CanonicalData\Deployments\microsoft-w..anguagepack_31bf3856ad364e35_6.3.9600.16428_5fdd062cdc61078c. A root key cannot be created under this hive.
Failed to import registry key HKEY_LOCAL_MACHINE\COMPONENTS?Szsnative.com\CanonicalData\Deployments\microsoft-w..anguagepack_31bf3856ad364e35_11.2.9600.16428_6a32b9cc9799f138. A root key cannot be created under this hive.
Failed to import registry key HKEY_LOCAL_MACHINE\COMPONENTS?Szsnative.com\CanonicalData\Deployments\microsoft-w..-deployment_31bf3856ad364e35_11.2.9600.16428_8fd90b3c258f69cf. A root key cannot be created under this hive.
Failed to import registry key HKEY_LOCAL_MACHINE\COMPONENTS?Szsnative.com\CanonicalData\Deployments\microsoft-w..-deployment_31bf3856ad364e35_11.2.9600.16428_36b7b2c4e1cefd61. A root key cannot be created under this hive.
RegistryScript:: directive failed to complete successfully.




Failed to process all directives successfully.


Failed to generate a complete zip file. Upload aborted.




SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2018-03-02 00:53:45.154
Script hash: Pe87mvnit5uVik6LPghdKQdZhD3Ho89SPM+I/sE4+74=
----------------------EOF-----------------------

[/CODE]



I have run SURT and uploaded the new CBS.zip to the usual place - https://1drv.ms/f/s!AiR1iP2ZcP3pg7MrYxdbceWCbra1Cg

Thanks
 
SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.



  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
  5. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put tags around the log to break up the text.



Afterwards, run SURT and attach CheckSUR.log
 

Attachments

softwaremaniac said:
SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.



  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
  5. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put tags around the log to break up the text.


Afterwards, run SURT and attach CheckSUR.log
Click to expand...

Ok here we go again:

Code: 
SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-03-05 05:13:53.201
Microsoft Windows Server 2008 R2 Service Pack 1 - amd64
Using .txt script file at C:\Users\dbadmin\Desktop\SFCFixScript.txt [0]
 

RegistryScript::
Failed to load registry hive C:\Windows\System32\config\COMPONENTS into key HKEY_LOCAL_MACHINE\COMPONENTS with error code ERROR_PRIVILEGE_NOT_HELD.
Failed to import registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-i..mentation.resources_31bf3856ad364e35_11.2.9600.16428_en-us_faa7be136eb763fb. A root key cannot be created under this hive.
Failed to import registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-i..ownlevel-deployment_31bf3856ad364e35_6.3.9600.16428_none_3986daf338dd2442. A root key cannot be created under this hive.
Failed to import registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-i..oyment-languagepack_31bf3856ad364e35_11.2.9600.16428_en-us_590def7ce3785863. A root key cannot be created under this hive.
Failed to import registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-i..s-platform-optional_31bf3856ad364e35_11.2.9600.16428_none_f5efc8e89bcabead. A root key cannot be created under this hive.
Failed to import registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\microsoft-w..anguagepack_31bf3856ad364e35_6.3.9600.16428_5fdd062cdc61078c. A root key cannot be created under this hive.
Failed to import registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\microsoft-w..anguagepack_31bf3856ad364e35_11.2.9600.16428_6a32b9cc9799f138. A root key cannot be created under this hive.
Failed to import registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\microsoft-w..-deployment_31bf3856ad364e35_11.2.9600.16428_8fd90b3c258f69cf. A root key cannot be created under this hive.
Failed to import registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\microsoft-w..-deployment_31bf3856ad364e35_11.2.9600.16428_36b7b2c4e1cefd61. A root key cannot be created under this hive.
RegistryScript:: directive failed to complete successfully.
 

Failed to process all directives successfully.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2018-03-05 05:13:53.217
Script hash: hgMAkF77ZX0kzkDHiNhHkLTbtC7jpVJDBmimOsFke5U=
----------------------EOF-----------------------

The CBS.zip is in the usual place

Thanks
 
1. Click your Start button and type cmd into the search box.
2. Right-click on cmd.exe that appears from the search results and select Run as administrator. Answer Yes if the User Account Control prompt comes up.
3. Copy/Paste the following into the command-prompt window and hit enter.
reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

4. You should see the following be returned in the command prompt window: The operation completed successfully.

Please let me know.
 
softwaremaniac said:
1. Click your Start button and type cmd into the search box.
2. Right-click on cmd.exe that appears from the search results and select Run as administrator. Answer Yes if the User Account Control prompt comes up.
3. Copy/Paste the following into the command-prompt window and hit enter.
reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

4. You should see the following be returned in the command prompt window: The operation completed successfully.

Please let me know.
Click to expand...

Hi,

Yes that completed successfully
 
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