Server 2k12r2 - WU Error Code 80246013

[lordimac]

Hello, since few weeks we can't update one of our servers and we are unable to check roles and features.

Server Center tells us it can't access roles and features. Windows Update trys to install KB2919355 over and over, but quits everytime with error 80246013.

sfc /scannow result:

PS C:\Windows\system32> sfc /scannow

Systemsuche wird gestartet. Dieser Vorgang kann einige Zeit dauern.

Überprüfungsphase der Systemsuche wird gestartet.
Überprüfung 94 % abgeschlossen.

Der Windows-Ressourcenschutz hat keine Integritätsverletzungen gefunden.

SFCFix rsult:

SFCFix version 3.0.1.0 by niemiro.
Start time: 2019-03-11 23:18:14.738
Microsoft Windows Server 2012 R2  - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.1.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2019-03-11 23:24:04.484
----------------------EOF-----------------------

Thanks for any tips to solve this issue.

 

[Sysnative Windows Update]

Hi and welcome!

I'll start working on a fix for you :)

 

[lordimac]

Thanks for the feedback and warm welcome. :)

 

[Sysnative Windows Update]

Hi!

Have you checked your HDD/SSD health?

 

[lordimac]

We migrated this server recently to a new SSD Raid array, it's not the only server running on this array, other servers are fine. Problem existed before migrating to the new array.

 

[Sysnative Windows Update]

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try installing the update just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar.
4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and attach the LogFile.PML file as well as your CBS.log

 

[lordimac]

Hi, thanks again for the reply.

I will attach the 2 files. I've seen thew following, update KB2919355 installed succesfully, but shows up over and over if I search for new updates. Another update installed fine (see screenshot).

 

[Sysnative Windows Update]

Hi!

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Right-click on the Start button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
   Dism /Online /Cleanup-Image /RestoreHealth
3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
   copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
   
4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
   Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

 

[lordimac]

Hi, board was offline. attaching the requested file now.

 

[Sysnative Windows Update]

Open an Elevated Command Prompt, right click and paste in:

fsutil resource setautoreset true %systemdrive%\

and press enter. Please confirm that the text:

"The operation completed successfully."

is displayed. After that, restart your computer.

You will have to install the updates one final time after performing this fix.

 

[lordimac]

Hey, sorry, that did not do the trick.

"The operation completed successfully." but after the reboot KB2919355 shows up everytime. I repeated the process, again successfully, but with same problem.

 

[Sysnative Windows Update]

Is it on the list of installed updates?

 

[lordimac]

Yes, multiple times. See screenshot.

 

[lordimac]

Hello and sorry for writing again in this 1 year old thread. The problem still exists and could never been resolved. Server is still running without any updates so far. Was thinking about a repair install in between, but I should try to get a solution. What I found out now is that the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing is nearly empty. There are only subkeys for "ApplicabilityEvaluationCache", all others are empty. Is this probably the cause of the problem? Is there any way to rebuild this besides an repair/new install? Thanks and best regards!

 

[Sysnative Windows Update]

Hi!

No. Your only option is to repair install.